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Compare ServiceMax and TrueContext 
Featured Products
At a Glance
Market Segments
Mid-Market (40.0% of reviews)
Mid-Market (39.1% of reviews)
Entry-Level Pricing
Contact Us 1 User
$25.00
ServiceMax
Star Rating
(143)4.2 out of 5
Market Segments
Mid-Market (40.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 User
Learn more about ServiceMaxTrueContext
Star Rating
(398)4.5 out of 5
Market Segments
Mid-Market (39.1% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that TrueContext excels in user experience, with many praising its intuitive mobile app that allows for offline work and seamless integration. Users appreciate how it digitizes field operations, eliminating the need for physical paperwork and enhancing data accuracy.
- According to verified reviews, ServiceMax is recognized for its robust automation capabilities, particularly in streamlining field service operations. Users highlight its AI-driven scheduling feature, which helps assign the right technician to the right job efficiently, although some have noted occasional performance issues.
- Reviewers mention that TrueContext offers a higher satisfaction score overall, reflecting a more favorable user experience. Many users have found the platform easy to navigate, requiring minimal training to create and complete forms, which is a significant advantage for teams looking to enhance productivity.
- Users say that while ServiceMax is built on the reliable Salesforce platform, it sometimes faces challenges with performance and downtime. This has led to mixed feelings among users who rely on consistent application performance for their field service operations.
- G2 reviewers highlight that TrueContext's quality of support stands out, with users reporting a strong partnership in business operations. This is reflected in their high ratings for support quality, which is crucial for teams needing timely assistance.
- According to recent feedback, ServiceMax provides valuable real-time visibility into work progress, which is essential for managing field operations effectively. However, some users feel that the platform could benefit from improvements in certain areas, such as proactive assistance and autonomous task execution, where TrueContext shows lower scores.
Pricing
Entry-Level Pricing
ServiceMax
ServiceMax FSM Enterprise Edition
Contact Us
1 User
- Contact us for more information.
TrueContext
Essentials
$25.00
For field teams looking to start their digitization journey
Gear up your organization for the potential of real-time field data
- Advanced data collection
- Straightforward business logic
- Professional documentation
Free Trial
ServiceMax
No trial information availableTrueContext
No trial information availableRatings
Meets Requirements
8.5
126
8.8
331
Ease of Use
8.4
126
8.7
332
Ease of Setup
8.1
71
8.1
265
Ease of Admin
8.1
54
8.6
259
Quality of Support
8.1
122
8.8
307
Has the product been a good partner in doing business?
8.4
53
8.9
251
Product Direction (% positive)
8.5
120
9.2
335
Features by Category
Workflow & Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Execution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics & Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Capture
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data & Integration
Not enough data
Not enough data
Not enough data
Not enough data
Digital Workflows
Not enough data
8.1
27
Not enough data
8.1
28
Not enough data
8.3
27
Forms
Not enough data
8.3
28
Not enough data
7.2
26
Not enough data
8.6
29
Automation
Not enough data
8.2
29
Not enough data
8.3
29
Not enough data
8.2
29
Not enough data
7.8
26
Agentic AI - Digital Process Automation (DPA)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Development Tools
Not enough data
8.3
125
|
Verified
Not enough data
7.5
106
|
Verified
Not enough data
8.1
114
|
Verified
Field Tools
Not enough data
7.7
100
|
Verified
Not enough data
8.8
129
|
Verified
Not enough data
8.3
126
|
Verified
Not enough data
8.6
137
|
Verified
Not enough data
8.5
132
|
Verified
Not enough data
8.4
120
|
Verified
Back Office Tools
Not enough data
8.5
130
|
Verified
Not enough data
8.7
132
|
Verified
Not enough data
7.9
121
|
Verified
Planning
Not enough data
8.8
93
Not enough data
8.2
85
Not enough data
7.7
76
Not enough data
8.4
85
Execution
Not enough data
7.9
76
Not enough data
7.9
83
Not enough data
8.6
98
Not enough data
8.2
96
Not enough data
8.0
75
Analytics
Not enough data
8.2
81
Not enough data
7.8
71
Not enough data
7.8
72
Generative AI
6.6
47
6.0
54
Feature Not Available
5.7
54
Before the Job
8.3
68
7.3
92
8.4
68
8.1
105
8.5
65
8.3
102
8.1
68
7.3
87
On the Job
8.0
59
8.3
113
7.8
65
8.1
101
7.3
58
7.8
93
7.4
58
7.8
99
7.8
55
7.5
90
After the Job
8.2
66
8.7
121
8.2
68
8.2
109
7.7
63
7.4
87
7.6
57
7.6
88
Agentic AI - Field Service Management
8.3
5
5.0
7
8.0
5
5.2
7
9.7
5
5.0
7
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ServiceMax and TrueContext are categorized as Field Service Management
Unique Categories
ServiceMax has no unique categories
TrueContext is categorized as Connected Worker Platform, Mobile Forms Automation, Inspection Management, Digital Process Automation (DPA), and Salesforce AppExchange Apps
Reviews
Reviewers' Company Size
ServiceMax
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TrueContext
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.9%
Medical Devices
8.6%
Oil & Energy
6.5%
Telecommunications
5.8%
Computer Software
5.8%
Other
52.5%
Construction
17.7%
Oil & Energy
9.5%
Telecommunications
4.1%
Information Technology and Services
4.1%
Retail
3.1%
Other
61.4%
Alternatives
Discussions
What is ServiceMax used for?
2 Comments
Official Response from ServiceMax
ServiceMax is a company that keeps the world running. The company offers three Field Service Management (FSM) solutions, including Core, Asset 360, and...Read more
What is field service management software?
1 Comment
Official Response from ServiceMax
Field Service Management (FSM) software eases the complexity and improves the efficiency of how field assets are serviced and maintained. Core capabilities...Read more
What is ServiceMax Salesforce?
1 Comment
Official Response from ServiceMax
ServiceMax is an Independent Software Vendor (ISV) Salesforce partner with solutions built on the Salesforce platform. ServiceMax has three Field Service...Read more
Automated mobile workflows?
1 Comment
Official Response from TrueContext
An automated mobile workflow is more than just a digital form: it is an end-to-end solution that takes your data from the field, draws it into the back...Read more
Does ProntoForms work on both Android and iOS?
1 Comment
Official Response from TrueContext
The ProntoForms app is available on Android, iOS, and Windows devices, as well as on Windows 10 for PC. Read more
Does ProntoForms work offline?
1 Comment
Official Response from TrueContext
The ProntoForms app can be used to collect and access data offline; forms submitted while offline are sent when network connectivity is restored. Read more
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