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Compare ServiceMax and ServicePower 
At a Glance
Market Segments
Mid-Market (40.0% of reviews)
Mid-Market (47.1% of reviews)
Entry-Level Pricing
Contact Us 1 User
No pricing available
ServiceMax
Star Rating
(143)4.2 out of 5
Market Segments
Mid-Market (40.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 User
Learn more about ServiceMaxServicePower
Star Rating
(18)4.4 out of 5
Market Segments
Mid-Market (47.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServicePowerSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ServiceMax has a slight edge in overall user satisfaction, reflected in its higher G2 Score, which indicates a more favorable perception among users compared to ServicePower. This is particularly important for buyers looking for a reliable solution.
- Users say that ServicePower excels in providing a seamless experience for service partners, with features that facilitate easy access to company information and billing. This has been highlighted as a significant advantage for companies that rely on a network of vendors.
- Reviewers mention that ServiceMax benefits from its integration with the Salesforce platform, which enhances its scalability and reliability. However, some users have reported occasional performance issues, which could impact day-to-day operations.
- According to verified reviews, ServicePower is praised for its ease of dispatching work to a network of service providers, allowing companies to efficiently manage claims and service requests. This feature is particularly beneficial for businesses with extensive service networks.
- Users highlight that ServiceMax's AI-driven scheduling capabilities streamline field service operations, making it easier to assign technicians to jobs and track progress in real-time. This automation is a key feature that many users find valuable for improving operational efficiency.
- G2 reviewers note that while ServicePower has a smaller user base, it maintains a strong focus on meeting specific workflow needs, which can lead to a more tailored experience for mid-market companies. This contrasts with ServiceMax, which, despite its broader market presence, may not always align with unique user requirements.
Pricing
Entry-Level Pricing
ServiceMax
ServiceMax FSM Enterprise Edition
Contact Us
1 User
- Contact us for more information.
ServicePower
No pricing availableFree Trial
ServiceMax
No trial information availableServicePower
No trial information availableRatings
Meets Requirements
8.5
126
9.1
11
Ease of Use
8.4
126
8.6
14
Ease of Setup
8.1
71
7.7
8
Ease of Admin
8.1
54
Not enough data
Quality of Support
8.1
122
8.3
11
Has the product been a good partner in doing business?
8.4
53
Not enough data
Product Direction (% positive)
8.5
120
8.8
10
Features by Category
Generative AI
6.6
47
Not enough data
Feature Not Available
Not enough data
Before the Job
8.3
68
8.3
8
8.4
68
8.5
8
8.5
65
8.1
8
8.1
68
8.8
8
On the Job
8.0
59
Feature Not Available
7.8
65
7.5
8
7.3
58
Feature Not Available
7.4
58
7.5
8
7.8
55
8.3
6
After the Job
8.2
66
8.1
8
8.2
68
8.3
8
7.7
63
8.1
8
7.6
57
Feature Not Available
Agentic AI - Field Service Management
8.3
5
Not enough data
8.0
5
Not enough data
9.7
5
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management Platform Features
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
9.0
5
Categories
Categories
Shared Categories
ServiceMax and ServicePower are categorized as Field Service Management
Unique Categories
ServiceMax has no unique categories
ServicePower is categorized as Workforce Management
Reviews
Reviewers' Company Size
ServiceMax
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServicePower
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.9%
Medical Devices
8.6%
Oil & Energy
6.5%
Telecommunications
5.8%
Computer Software
5.8%
Other
52.5%
Insurance
29.4%
Manufacturing
11.8%
Utilities
11.8%
Telecommunications
5.9%
Retail
5.9%
Other
35.3%
Alternatives
Discussions
What is ServiceMax used for?
2 Comments
Official Response from ServiceMax
ServiceMax is a company that keeps the world running. The company offers three Field Service Management (FSM) solutions, including Core, Asset 360, and...Read more
What is field service management software?
1 Comment
Official Response from ServiceMax
Field Service Management (FSM) software eases the complexity and improves the efficiency of how field assets are serviced and maintained. Core capabilities...Read more
What is ServiceMax Salesforce?
1 Comment
Official Response from ServiceMax
ServiceMax is an Independent Software Vendor (ISV) Salesforce partner with solutions built on the Salesforce platform. ServiceMax has three Field Service...Read more
ServicePower has no discussions with answers
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