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Compare OpenText Service Management Automation X (SMAX) and Splunk AppDynamics 
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At a Glance
Market Segments
Enterprise (57.1% of reviews)
Enterprise (54.3% of reviews)
Entry-Level Pricing
No pricing available
Start a free trial
OpenText Service Management Automation X (SMAX)
Star Rating
(72)4.2 out of 5
Market Segments
Enterprise (57.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about OpenText Service Management Automation X (SMAX)Splunk AppDynamics
Star Rating
(375)4.3 out of 5
Market Segments
Enterprise (54.3% of reviews)
Pros & Cons
Entry-Level Pricing
Start a free trial
Browse all 3 pricing plansOpenText Service Management Automation X (SMAX) vs Splunk AppDynamics
When assessing the two solutions, reviewers found Splunk AppDynamics easier to use, set up, and administer. Reviewers also preferred doing business with Splunk AppDynamics overall.
- Reviewers felt that Splunk AppDynamics meets the needs of their business better than OpenText Service Management Automation X (SMAX).
- When comparing quality of ongoing product support, reviewers felt that Splunk AppDynamics is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Splunk AppDynamics over OpenText Service Management Automation X (SMAX).
Pricing
Entry-Level Pricing
OpenText Service Management Automation X (SMAX)
No pricing availableSplunk AppDynamics
APM Pro
Start a free trial
End-to-end monitoring of key business transactions within your applications
Start Free Trial https://www.appdynamics.com/free-trial/
- Core APM Functionality with the flexibility to switch between languages; includes basic infrastructure monitoring
Free Trial
OpenText Service Management Automation X (SMAX)
Free Trial is available
Splunk AppDynamics
Free Trial is available
Ratings
Meets Requirements
8.5
67
8.6
258
Ease of Use
7.9
67
8.5
257
Ease of Setup
7.3
40
7.9
118
Ease of Admin
7.6
40
8.1
117
Quality of Support
7.9
66
8.3
248
Has the product been a good partner in doing business?
8.3
40
8.5
113
Product Direction (% positive)
7.8
63
8.3
233
Features by Category
Administration
9.2
6
|
Verified
Not enough data
8.5
8
|
Verified
Not enough data
8.1
7
|
Verified
Not enough data
Service Desk
9.3
7
|
Verified
Not enough data
8.8
8
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
Management
8.3
8
|
Verified
Not enough data
8.7
5
|
Verified
Not enough data
7.9
7
|
Verified
Not enough data
7.9
7
|
Verified
Not enough data
Not enough data
Not enough data
Functionality
8.8
8
|
Verified
Not enough data
Not enough data
Not enough data
8.3
7
|
Verified
Not enough data
8.1
7
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
Not enough data
8.9
9
Not enough data
8.1
9
Not enough data
7.6
9
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
8.0
9
Not enough data
9.1
9
Not enough data
7.6
9
Performance
Not enough data
9.3
9
Not enough data
9.2
8
Not enough data
9.2
8
Not enough data
8.7
9
Monitoring
Not enough data
8.8
22
Not enough data
9.1
22
Not enough data
8.9
22
Not enough data
8.7
21
Not enough data
Not enough data
Administration
Not enough data
9.0
21
Not enough data
8.5
20
Not enough data
8.5
22
Not enough data
Not enough data
Analysis
Not enough data
8.9
22
Not enough data
8.9
22
Not enough data
8.7
19
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.3
22
Not enough data
8.3
22
Not enough data
9.2
27
Issue Resolution
Not enough data
9.1
27
Not enough data
8.8
27
Not enough data
8.8
25
Management
Not enough data
8.9
27
Not enough data
9.2
26
Not enough data
9.4
27
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
9.3
16
Not enough data
8.9
17
Not enough data
8.9
17
Not enough data
8.2
15
Management
Not enough data
8.5
17
Not enough data
8.6
17
Not enough data
8.9
17
Not enough data
9.3
17
Agentic AI - Enterprise Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
8.6
11
Not enough data
8.8
11
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
9.2
10
Not enough data
9.7
10
Not enough data
9.7
10
Not enough data
8.7
9
Not enough data
8.8
10
Response
Not enough data
9.7
10
Not enough data
8.8
10
Not enough data
9.3
10
Agentic AI - Application Performance Monitoring (APM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
8.9
26
Not enough data
8.5
25
Functionality
Not enough data
8.8
26
Not enough data
8.9
23
Not enough data
8.5
27
Not enough data
8.5
25
Alerts management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Telemetry Collection & Ingestion - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Observability Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization & Dashboards - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Correlation & Root Cause Analysis - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability & Ecosystem Integration - Observability
Not enough data
Not enough data
Not enough data
Not enough data
AI Features - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.6
14
Not enough data
8.2
14
Not enough data
8.5
14
Not enough data
8.1
13
Not enough data
8.3
11
Not enough data
Reporting
7.9
13
Not enough data
7.8
13
Not enough data
8.3
11
Not enough data
Access & Usability
7.6
11
Not enough data
8.5
13
Not enough data
8.2
11
Not enough data
7.4
11
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
OpenText Service Management Automation X (SMAX) and Splunk AppDynamics share no categories
Unique Categories
OpenText Service Management Automation X (SMAX) is categorized as Service Desk and IT Service Management (ITSM) Tools
Splunk AppDynamics is categorized as AIOps Platforms, Digital Experience Monitoring (DEM), Cloud Infrastructure Monitoring, ServiceNow Store Apps, Container Monitoring, Application Performance Monitoring (APM), Enterprise Monitoring, Observability Software, and SAP Store
Reviews
Reviewers' Company Size
OpenText Service Management Automation X (SMAX)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Splunk AppDynamics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
31.4%
Airlines/Aviation
5.7%
Telecommunications
4.3%
Insurance
4.3%
Hospital & Health Care
4.3%
Other
50.0%
Information Technology and Services
25.7%
Computer Software
10.1%
Financial Services
8.1%
Banking
5.4%
Insurance
5.1%
Other
45.7%
Alternatives
Discussions
OpenText Service Management Automation X (SMAX) has no discussions with answers
Can AppDynamics be deployed in a private cloud?
1 Comment
AY
yesRead more
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