Top 10 OpenText Service Management Automation X (SMAX) Alternatives & Competitors

(72)4.2 out of 5

OpenText Service Management Automation X (SMAX) is not the only option for Service Desk Software. Explore other competing options and alternatives. Service Desk Software is a widely used technology, and many people are seeking quick, reliable software solutions with automate ticket routing, knowledge base/ticket integration, and surveys. Other important factors to consider when researching alternatives to OpenText Service Management Automation X (SMAX) include end users and web services. The best overall OpenText Service Management Automation X (SMAX) alternative is ServiceNow IT Service Management. Other similar apps like OpenText Service Management Automation X (SMAX) are Jira Service Management, BMC Helix ITSM, Freshservice, and BMC FootPrints. OpenText Service Management Automation X (SMAX) alternatives can be found in Service Desk Software but may also be in IT Service Management Tools.

Show Less

Best Paid & Free Alternatives to OpenText Service Management Automation X (SMAX)

ServiceNow IT Service Management
Jira Service Management
BMC Helix ITSM
Freshservice
BMC FootPrints
ManageEngine ServiceDesk Plus
CA Service Desk Manager
SolarWinds Service Desk

Top 10 Alternatives to OpenText Service Management Automation X (SMAX) Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how OpenText Service Management Automation X (SMAX) stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Computer Software, and Insurance, and find the best product for your business.

ServiceNow IT Service Management

By ServiceNow

4.4/5

(1,193)

Product Description

Reviewers say compared to OpenText Service Management Automation X (SMAX), ServiceNow IT Service Management is:

More expensive

Easier to admin

Easier to set up

Categories in common with OpenText Service Management Automation X (SMAX):

Service Desk

IT Service Management (ITSM) Tools

Jira Service Management

By Atlassian

4.3/5

(949)

Product Description

Reviewers say compared to OpenText Service Management Automation X (SMAX), Jira Service Management is:

Easier to set up

Better at support

More expensive

Categories in common with OpenText Service Management Automation X (SMAX):

Service Desk

IT Service Management (ITSM) Tools

BMC Helix ITSM

By BMC Helix

3.7/5

(287)

Product Description

BMC Helix IT Service Management (ITSM) is a suite of tools with integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. Business Challenge Traditional ITSM processes often involve manual tasks that consume valuable time and resources. Examples include a reliance on email communications to submit or manage service requests, the tracking of projects through spreadsheets, and cumbersome development cycles for new IT service capabilities. These challenges are further amplified by distributed workforces all over the globe, the proliferation of data, and high user expectations for always on responsiveness with immediate resolution of incidents or problems. The pressure to deliver exceptional quality IT services across an increasingly diverse architectural landscape continues to drive digital transformation as a strategic imperative. The IT service desk sits at the center of ITSM modernization and transformation. BMC Solution BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores. The platform empowers IT service desk agents to resolve cases faster by isolating or preventing service disruption through root cause analysis, real-time incident correlation, predictive incident resolution, and proactive problem management. Second, BMC Helix ITSM integrates artificial intelligence (AI) and machine learning (ML) to automate workflows across the enterprise. Embedded AI/ML streamlines work and the allocation of IT service desk resources by automatically assigning/routing incident, problem, and change requests without manual intervention. Third, BMC Helix ITSM integrates data and processes intelligently to accelerate change management, mitigate risk, and advance the DevOps cycle. Integrated DevOps tooling within BMC Helix ITSM can link change requests with the software development lifecycle (SLDC) and imported continuous integration and continuous delivery (CI/CD) stages.

Reviewers say compared to OpenText Service Management Automation X (SMAX), BMC Helix ITSM is:

Slower to reach roi

More expensive

Categories in common with OpenText Service Management Automation X (SMAX):

Service Desk

IT Service Management (ITSM) Tools

You’re Seeing Part of the StoryLog in or create an account to access the full set of alternatives.

Create a Free Account