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Compare Open Dental and SoftDent 
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Dentrix Ascend
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At a Glance
Market Segments
Small-Business (79.1% of reviews)
Small-Business (95.2% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
No pricing available
No pricing available
Open Dental
Star Rating
(44)4.3 out of 5
Market Segments
Small-Business (79.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Open DentalSoftDent
Star Rating
(21)3.0 out of 5
Market Segments
Small-Business (95.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about SoftDentSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Open Dental excels in its "Ease of Use" with a score of 8.8, while SoftDent falls short with a score of 6.8, indicating that Open Dental's interface is more intuitive and user-friendly.
- Reviewers mention that Open Dental's "Quality of Support" is highly rated at 8.8, compared to SoftDent's 7.1, suggesting that users find Open Dental's customer service more responsive and helpful.
- G2 users highlight Open Dental's superior "Appointment Scheduling" features, which allow for more flexibility and customization, whereas SoftDent's scheduling tools are often described as less robust and harder to navigate.
- Users on G2 report that Open Dental's "Insurance and Billing" capabilities are more comprehensive, with features that streamline claims processing, while SoftDent's billing tools are noted to be less efficient and more prone to errors.
- Reviewers say that Open Dental's "Patient Portal" is more engaging and user-friendly, allowing for better patient interaction, while SoftDent's portal is often criticized for being outdated and lacking essential features.
- Users mention that Open Dental's "Document Management" system is more effective, providing better organization and retrieval of patient records, whereas SoftDent's document management is seen as cumbersome and less efficient.
Pricing
Entry-Level Pricing
Open Dental
No pricing availableSoftDent
No pricing availableFree Trial
Open Dental
Free Trial is available
SoftDent
No trial information availableRatings
Meets Requirements
9.0
37
7.0
18
Ease of Use
8.8
40
6.8
16
Ease of Setup
8.7
14
Not enough data
Ease of Admin
9.1
13
Not enough data
Quality of Support
8.8
37
7.1
16
Has the product been a good partner in doing business?
9.3
14
Not enough data
Product Direction (% positive)
7.6
39
3.8
17
Features by Category
Administrative Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Financial Tools
Not enough data
Not enough data
Not enough data
Not enough data
Clinical Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Open Dental and SoftDent are categorized as Dental Practice Management
Unique Categories
Open Dental has no unique categories
SoftDent has no unique categories
Reviews
Reviewers' Company Size
Open Dental
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SoftDent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
37.2%
Medical Practice
27.9%
Health, Wellness and Fitness
18.6%
Retail
2.3%
Photography
2.3%
Other
11.6%
Hospital & Health Care
42.9%
Medical Practice
23.8%
Health, Wellness and Fitness
14.3%
Real Estate
4.8%
Primary/Secondary Education
4.8%
Other
9.5%
Discussions
Open Dental has no discussions with answers
SoftDent has no discussions with answers
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