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Compare Olark and tawk.to 
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LiveChat
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At a Glance
Market Segments
Small-Business (49.8% of reviews)
Small-Business (73.9% of reviews)
Entry-Level Pricing
$17 per month
Free Per Month
Olark
Star Rating
(223)4.3 out of 5
Market Segments
Small-Business (49.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$17 per month
Learn more about Olarktawk.to
Star Rating
(195)4.5 out of 5
Market Segments
Small-Business (73.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Olark excels in its "In-App Messaging" feature, scoring a 9.7, which allows for seamless communication within applications, while tawk.to, although strong, scores slightly lower at 9.0.
- Reviewers mention that Olark's "Ease of Setup" is rated at 9.0, making it user-friendly for new adopters, whereas tawk.to shines with a higher score of 9.3, indicating an even smoother onboarding experience.
- G2 users highlight that Olark's "Quality of Support" is rated at 8.8, which is perceived as reliable, but tawk.to's support is noted to be less favorable at 8.4, suggesting potential areas for improvement in customer service.
- Users on G2 appreciate Olark's "Customization" options, scoring 7.7, but tawk.to stands out with a higher score of 8.5, indicating more flexibility in tailoring the software to specific business needs.
- Reviewers say that both products offer "Conversation Archiving" at an equal score of 8.9, but users mention that Olark's implementation is more intuitive, making it easier to retrieve past conversations.
- Users report that while both platforms provide "Targeted Emails," Olark scores 8.2 and tawk.to scores slightly lower at 8.0, suggesting that Olark may have a more effective approach to email marketing integration.
Pricing
Entry-Level Pricing
Olark
Olark Live Chat
$17
per month
- Per Operator
- Customize Your Design
- Chat Ratings
tawk.to
Free
Free
Per Month
Free forever
- Unlimited properties, widgets, and agent seats
- Support center for messaging and ticketing emails
- Knowledge Base
Free Trial
Olark
Free Trial is available
tawk.to
Free Trial is available
Ratings
Meets Requirements
8.9
208
9.1
168
Ease of Use
9.3
210
9.1
168
Ease of Setup
9.0
112
9.2
83
Ease of Admin
9.0
114
9.1
77
Quality of Support
8.8
173
8.4
137
Has the product been a good partner in doing business?
9.1
107
9.0
66
Product Direction (% positive)
8.2
209
9.0
161
Features by Category
Generative AI
Not enough data
6.5
12
Not enough data
6.5
11
Not enough data
6.4
11
Communication
9.3
110
|
Verified
9.2
135
|
Verified
8.8
108
|
Verified
8.9
136
|
Verified
8.2
54
8.0
100
|
Verified
9.7
5
8.9
118
|
Verified
Not enough data
8.3
41
Internal Use
7.7
97
|
Verified
8.5
124
|
Verified
8.9
102
|
Verified
8.8
123
|
Verified
8.3
74
|
Verified
8.4
113
8.0
5
8.6
116
|
Verified
8.1
6
8.7
111
|
Verified
8.7
32
|
Verified
8.3
112
|
Verified
Categories
Categories
Shared Categories
Olark and tawk.to are categorized as Live Chat
Unique Categories
Olark has no unique categories
tawk.to has no unique categories
Reviews
Reviewers' Company Size
Olark
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
tawk.to
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.6%
Internet
11.4%
Retail
6.4%
Education Management
4.6%
Marketing and Advertising
4.1%
Other
53.9%
Computer Software
12.2%
Information Technology and Services
11.2%
Marketing and Advertising
8.5%
Internet
5.3%
Education Management
4.3%
Other
58.5%
Alternatives
Discussions
What is Olark chat?
1 Comment
LT
Olark Chat is an app that lives on your website and lets visitors connect with agents at your company for real-time support and feedback, and it can be...Read more
Olark has no more discussions with answers
What is tawk.to used for?
1 Comment
AS
It's a live chatting software used on the website to interact with clients mostly.Read more
tawk.to has no more discussions with answers
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