Compare Nicereply and SmileBack
At a Glance
Market Segments
Mid-Market (60.1% of reviews)
Small-Business (75.8% of reviews)
Entry-Level Pricing
Starting at $59.00 Per Month
$219.00 0 NA MONTH
Nicereply
Star Rating
(431)4.5 out of 5
Market Segments
Mid-Market (60.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at $59.00 Per Month
Browse all 4 pricing plans
SmileBack
Star Rating
(35)4.8 out of 5
Market Segments
Small-Business (75.8% of reviews)
Pros & Cons
Entry-Level Pricing
$219.00 0 NA MONTH
Browse all 5 pricing plans
Nicereply vs SmileBack
When assessing the two solutions, reviewers found SmileBack easier to use, set up, and administer. Reviewers also preferred doing business with SmileBack overall.
- Reviewers felt that SmileBack meets the needs of their business better than Nicereply.
- When comparing quality of ongoing product support, reviewers felt that SmileBack is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of SmileBack over Nicereply.
Pricing
Entry-Level Pricing
Nicereply
Starter
Starting at $59.00
Per Month
3 User Seats & 100 Survey Responses/Month (equals surveying approx. 1000 customers)
- CSAT, CES & NPS surveys
- All integrations, including Zendesk, Front, Helpscout, Pipedrive & more
- Unlimited number of active surveys
SmileBack
16-20
$219.00
0 NA MONTH
NA
- Unlimited reviews Automated alerts Client reports Agent performance analytics Website widget Use reviews in marketing More and more integrations White glove onboarding service Chat, phone & email support
Free Trial
Nicereply
Free Trial is available
SmileBack
Free Trial is available
Ratings
Meets Requirements
9.0
342
9.6
29
Ease of Use
9.4
351
9.8
30
Ease of Setup
9.0
183
9.3
25
Ease of Admin
9.0
161
9.5
24
Quality of Support
9.0
280
9.4
26
Has the product been a good partner in doing business?
9.2
156
9.7
22
Product Direction (% positive)
8.1
335
9.6
30
Features by Category
Generative AI
6.6
34
Not enough data
6.5
34
Not enough data
Survey Management
8.3
121
|
Verified
9.5
22
8.4
120
|
Verified
Not enough data
8.7
122
|
Verified
9.8
23
|
Verified
8.7
121
|
Verified
9.6
20
|
Verified
Process Management
8.6
117
|
Verified
9.5
22
|
Verified
8.3
112
9.4
20
8.4
117
|
Verified
9.5
21
|
Verified
8.6
117
9.4
20
System Management
8.6
108
|
Verified
9.1
17
|
Verified
8.5
109
Not enough data
Categories
Categories
Shared Categories
Nicereply and SmileBack are categorized as Enterprise Feedback Management
Unique Categories
Nicereply has no unique categories
SmileBack has no unique categories
Reviews
Reviewers' Company Size
Nicereply
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SmileBack
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
17.7%
Information Technology and Services
10.3%
Internet
8.1%
Consumer Services
6.9%
Real Estate
6.2%
Other
50.8%
Information Technology and Services
75.8%
Consulting
6.1%
Computer Software
6.1%
Telecommunications
3.0%
Retail
3.0%
Other
6.1%
Alternatives
Discussions
Nicereply has no discussions with answers
SmileBack has no discussions with answers
