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Compare Newired and Whatfix 
Featured Products
At a Glance
Market Segments
Small-Business (45.5% of reviews)
Enterprise (44.7% of reviews)
Entry-Level Pricing
801$ per month
No pricing available
Newired
Star Rating
(11)4.6 out of 5
Market Segments
Small-Business (45.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
801$ per month
Browse all 3 pricing plansWhatfix
Star Rating
(504)4.6 out of 5
Market Segments
Enterprise (44.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about WhatfixSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Whatfix excels in overall user satisfaction, with many praising its intuitive interface and robust support during onboarding. Users highlight the platform's ability to provide in-app guidance, making it easy for teams to adopt new tools without a steep learning curve.
- Users say that Newired offers a satisfactory experience, particularly for small businesses, with its easy configuration and on-premise capabilities. This flexibility allows companies to keep their data secure while still benefiting from interactive guidance features.
- Reviewers mention that Whatfix stands out for its strong customer support, with many users noting the ongoing assistance provided throughout their partnership. This commitment to customer success is reflected in the platform's ability to adapt to specific business needs, as highlighted by a user who appreciated its customization options.
- According to verified reviews, Newired is recognized for its ability to integrate seamlessly with other software, such as CRM systems. Users appreciate how it simplifies the use of web applications, allowing for guided user tours that enhance the overall experience.
- G2 reviewers indicate that Whatfix's higher volume of recent reviews suggests a more active user base, which can be a strong indicator of reliability and ongoing product development. Users frequently mention the platform's powerful features and the positive impact on their digital adoption strategies.
- Users highlight that while both platforms have similar star ratings, Whatfix's significantly higher G2 Score reflects a broader consensus on its effectiveness and user satisfaction. This is particularly important for enterprises looking for a dependable digital adoption solution.
Pricing
Entry-Level Pricing
Newired
Newired Journeys + Tips
801$
per month
The price depends on the number of users, check our price calculator: https://www.newired.com/newired-pricing/
- You get the features and the components of both applications
Whatfix
No pricing availableFree Trial
Newired
Free Trial is available
Whatfix
Free Trial is available
Ratings
Meets Requirements
9.3
9
8.8
344
Ease of Use
9.3
10
8.6
412
Ease of Setup
Not enough data
8.3
361
Ease of Admin
Not enough data
8.5
281
Quality of Support
8.5
9
9.7
344
Has the product been a good partner in doing business?
Not enough data
9.5
280
Product Direction (% positive)
7.4
9
9.8
328
Features by Category
User Analysis
Not enough data
8.0
157
Not enough data
8.1
173
User Support
Not enough data
8.2
164
Not enough data
8.0
143
Not enough data
8.0
144
Walkthrough Type
Not enough data
8.5
167
Not enough data
8.9
190
Platform Basics - Digital Adoption Platform
Not enough data
8.3
39
Not enough data
8.7
42
Analytics - Digital Adoption Platform
Not enough data
8.3
40
Functions - Digital Adoption Platform
Not enough data
8.3
40
Not enough data
8.7
47
Agentic AI - Digital Adoption Platform
Not enough data
7.2
28
Product Analytics
Not enough data
8.1
51
Not enough data
8.1
51
Not enough data
7.8
48
Not enough data
7.7
47
Not enough data
7.5
46
Not enough data
7.2
42
Not enough data
7.0
36
Not enough data
7.4
43
Agentic AI - Product Analytics
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Generative AI
Not enough data
7.6
51
Self-Service Experience
Not enough data
8.9
149
Not enough data
8.8
143
Not enough data
8.2
95
Not enough data
7.0
68
Not enough data
8.2
84
Self-Service Platform
Not enough data
8.6
91
Not enough data
8.1
89
Not enough data
7.6
77
Not enough data
8.0
90
Agentic AI - Customer Self-Service
Not enough data
7.1
13
Not enough data
7.3
13
Not enough data
6.8
13
Not enough data
7.1
14
Not enough data
6.8
12
Not enough data
7.7
13
Not enough data
7.1
13
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Newired and Whatfix are categorized as Digital Adoption Platform
Unique Categories
Newired has no unique categories
Reviews
Reviewers' Company Size
Newired
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Whatfix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Utilities
9.1%
Publishing
9.1%
Program Development
9.1%
Music
9.1%
Machinery
9.1%
Other
54.5%
Computer Software
15.9%
Information Technology and Services
14.1%
Financial Services
3.9%
Insurance
3.7%
Banking
3.3%
Other
59.0%
Discussions
Shall I purchase different licenses to deploy Newired on test environments and live on the target application?
1 Comment
Official Response from Newired
No. With one single license, you can deploy on your test environment and on the live environment. Licenses apply per number of end users, and no other...Read more
Do I have a limit of Journeys or Tips I can create?
1 Comment
Official Response from Newired
No, you don’t. You are the one who will decide how many Journeys or Tips are necessary to guide your end users, so our licenses don’t limit them.Read more
How many Journey creators can I have comprised in the license?
1 Comment
Official Response from Newired
You have an unlimited number of Journey creators. We don’t charge for Content Editors, once you have a subscription you can involve as many creators you like.Read more
What does Whatfix do?
3 Comments
GF
Overall, Whatfix aims to enhance user productivity, reduce support costs, and drive digital transformation within organizations.
How? Whatfix is a digital...Read more
What is the best way to showcase videos using the platform?
1 Comment
KE
Hi Christopher
I have added a video to the self-help tab.
You can do this if you have created the video and have it saved. I use Vimeo. Once you...Read more
Which one of them is a direct competitor of Whatfix?
1 Comment
GF
Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of...Read more
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