# Newired vs Whatfix Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Whatfix excels in user support, with many users highlighting the team's active engagement and commitment to improving performance. Users appreciate the extensive library of self-help resources and training videos available on the Whatfix website, making onboarding and troubleshooting much easier.
- **Users say** that Newired offers a straightforward setup process, allowing for easy configuration and on-premise deployment, which is particularly beneficial for companies concerned about data security. This flexibility is noted as a significant advantage for users who need to keep their data within their own infrastructure.
- **Reviewers mention** that Whatfix provides a more comprehensive user experience, with features like pop-ups for new users that deliver detailed, easy-to-follow instructions. This proactive approach to user guidance helps reduce the learning curve and enhances overall satisfaction.
- **According to verified reviews** , Newired is praised for its adaptability, particularly in integrating with other software like CRM systems. Users find that it simplifies the use of various web applications, which can be a game-changer for teams looking to streamline their workflows.
- **G2 reviewers highlight** that Whatfix has a significantly higher overall satisfaction score, reflecting its strong market presence and user trust. The positive feedback regarding its quality of support and product direction indicates that users feel they are partnering with a company that is focused on continuous improvement.
- **Users express mixed feelings** about Newired's overall user experience, noting that while it has nice features, it may not provide the same level of comprehensive guidance as Whatfix. Some users feel that the interactive guidance layers, while helpful, do not match the depth of support offered by Whatfix.



| | Newired | Whatfix | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 11 | 528 | 
| **Largest Market Segment** | Small-Business (45.5% of reviews) | Enterprise (45.3% of reviews) | 
| **Entry Level Price** | Contact Us 1 Number of tokens | No pricing available | 

---
## Top Pros & Cons

### Newired

**Not enough data**

### Whatfix

Pros:
- Ease of Use (75 reviews)
- Customer Support (58 reviews)

Cons:
- Learning Curve (26 reviews)
- Time-Consuming (18 reviews)

---
## Ratings Comparison
| Rating | Newired | Whatfix | 
|---|---|---|
  | **Meets Requirements** | 9.3 (9 reviews) | 8.8 (355 reviews) | 
  | **Ease of Use** | 9.3 (10 reviews) | 8.6 (426 reviews) | 
  | **Ease of Setup** | Not enough data | 8.3 (375 reviews) | 
  | **Ease of Admin** | Not enough data | 8.5 (283 reviews) | 
  | **Quality of Support** | 8.5 (9 reviews) | 9.7 (355 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | 9.5 (282 reviews) | 
  | **Product Direction (% positive)** | 7.4 (9 reviews) | 9.7 (337 reviews) | 

---
## Pricing

### Newired

#### Entry-Level Pricing

Plan: Simple, Scalable Pricing for User Enablement

Price: Contact Us 1 Number of tokens

Description: Newired is designed to scale with your User Enablement strategy.

Every plan includes the same enterprise-grade platform foundation.
As your organization evolves, you unlock additional intelligence, deployment flexibility, and AI capabilities.

Newired is licensed based on the number of tokens to enable guidance for users, not on technical variables such as applications, content, or administrators.

This means organizations can scale User Enablement across their digital ecosystem without worrying about additional licensing costs.

Across all tiers, Newired includes:
- Unlimited applications
- Unlimited guidance content (Journeys, tips, assistance)
- Unlimited editors and administrators
- Multiple deployment environments

Pricing grows only with the number of tokens to let users benefit from the enablement experience.

This model allows organizations to expand adoption programs without structural constraints.

Each token activates the Newired experience for one user in one application, allowing the platform to deliver contextual assistance, journeys, and intelligent guidance.

For example:

If 100 users receive guidance in one application, you need 100 tokens
If the same 100 users are enabled across three applications, you need 300 tokens
Importantly, tokens are not permanently tied to a specific application.

Key Features:
- Behavioral analytics and usage insights
- Longitudinal adoption insights over time
- Unlimited editors and administrators

[Learn more about Newired](https://www.g2.com/products/newired/reviews)

#### Free Trial

Yes

### Whatfix

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Newired** | N/A | N/A |
| **Whatfix** | 8.3/10 | 236 |

#### User Analysis

| Feature | Newired | Whatfix | 
|---|---|---|
| **Survey Implementation** | Not enough data | 8.0 (156 reviews) | 
| **Data Analysis** | Not enough data | 8.0 (172 reviews) | 

#### User Support

| Feature | Newired | Whatfix | 
|---|---|---|
| **User Segmentation** | Not enough data | 8.2 (165 reviews) | 
| **Multi-Language Support** | Not enough data | 8.0 (143 reviews) | 
| **Behavior-responsive Messaging** | Not enough data | 8.0 (143 reviews) | 

#### Walkthrough Type

| Feature | Newired | Whatfix | 
|---|---|---|
| **Audio-visual Walkthroughs** | Not enough data | 8.5 (165 reviews) | 
| **Text Bubble Walkthroughs** | Not enough data | 9.0 (194 reviews) | 

#### Platform Basics - Digital Adoption Platform

| Feature | Newired | Whatfix | 
|---|---|---|
| **Integration** | Not enough data | 8.4 (41 reviews) | 
| **Communications** | Not enough data | 8.7 (53 reviews) | 

#### Analytics - Digital Adoption Platform

| Feature | Newired | Whatfix | 
|---|---|---|
| **Analytics** | Not enough data | 8.2 (43 reviews) | 

#### Functions - Digital Adoption Platform

| Feature | Newired | Whatfix | 
|---|---|---|
| **Customer self-service** | Not enough data | 8.6 (50 reviews) | 
| **In-app guidance** | Not enough data | 8.8 (60 reviews) | 

#### Agentic AI - Digital Adoption Platform

| Feature | Newired | Whatfix | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 7.1 (28 reviews) | 

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **Newired** | N/A | N/A |
| **Whatfix** | 7.7/10 | 57 |

#### Product Analytics

| Feature | Newired | Whatfix | 
|---|---|---|
| **Account-Level Analytics** | Not enough data | 8.1 (51 reviews) | 
| **User-Level Analytics** | Not enough data | 8.1 (52 reviews) | 
| **Segmentation** | Not enough data | 7.8 (48 reviews) | 
| **Funnels** | Not enough data | 7.6 (46 reviews) | 
| **Alerts** | Not enough data | 7.5 (46 reviews) | 
| **Multi-Product Analytics** | Not enough data | 7.2 (41 reviews) | 
| **User Scoring** | Not enough data | 7.0 (36 reviews) | 
| **Integrations** | Not enough data | 7.4 (43 reviews) | 

#### Agentic AI - Product Analytics

| Feature | Newired | Whatfix | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 7.7 (5 reviews) | 
| **Adaptive Learning** | Not enough data | 8.0 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (5 reviews) | 

#### Behavioral Analytics - Product Analytics

| Feature | Newired | Whatfix | 
|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | 
| **User level Analytics** | Not enough data | Not enough data | 
| **Account level Analytics** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | Newired | Whatfix | 
|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | Newired | Whatfix | 
|---|---|---|
| **User scoring** | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Newired** | N/A | N/A |
| **Whatfix** | 7.7/10 | 181 |

#### Generative AI

| Feature | Newired | Whatfix | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.6 (51 reviews) | 

#### Self-Service Experience

| Feature | Newired | Whatfix | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.9 (149 reviews) | 
| **Searchable Articles** | Not enough data | 8.8 (142 reviews) | 
| **Community Forums** | Not enough data | 8.2 (95 reviews) | 
| **Mobile Optimization** | Not enough data | 7.0 (68 reviews) | 
| **Personalization** | Not enough data | 8.2 (85 reviews) | 

#### Self-Service Platform

| Feature | Newired | Whatfix | 
|---|---|---|
| **Branding** | Not enough data | 8.6 (92 reviews) | 
| **Automation** | Not enough data | 8.1 (89 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.6 (78 reviews) | 
| **Integrations** | Not enough data | 8.0 (89 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Newired | Whatfix | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (13 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (13 reviews) | 
| **Cross-system Integration** | Not enough data | 6.8 (13 reviews) | 
| **Adaptive Learning** | Not enough data | 7.1 (14 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.8 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (13 reviews) | 
| **Decision Making** | Not enough data | 7.1 (13 reviews) | 

---
## Categories
**Shared Categories (1):** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform)


**Unique to Whatfix (2):** [Product Analytics Software](https://www.g2.com/categories/product-analytics), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)


---
## Reviewer Demographics

### By Company Size

| Segment | Newired | Whatfix | 
|---|---|---|
| **Small-Business** | 45.5% | 17.6% | 
| **Mid-Market** | 36.4% | 37.1% | 
| **Enterprise** | 18.2% | 45.3% | 

### By Industry

#### Newired

- **Utilities:** 9.1%
- **Publishing:** 9.1%
- **Program Development:** 9.1%
- **Music:** 9.1%
- **Machinery:** 9.1%
- **Leisure, Travel & Tourism:** 9.1%
- **Information Technology and Services:** 9.1%
- **Higher Education:** 9.1%
- **Graphic Design:** 9.1%
- **Chemicals:** 9.1%
- **Other:** 9.1%

#### Whatfix

- **Computer Software:** 15.3%
- **Information Technology and Services:** 13.7%
- **Financial Services:** 3.8%
- **Insurance:** 3.6%
- **Banking:** 3.2%
- **Pharmaceuticals:** 3.2%
- **Automotive:** 3.0%
- **Hospital & Health Care:** 2.8%
- **Telecommunications:** 2.8%
- **Staffing and Recruiting:** 2.6%
- **Other:** 45.9%

---
## Alternatives

### Alternatives to Newired

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [WalkMe](https://www.g2.com/products/walkme/reviews) — 4.5/5 stars (559 reviews)
- [Chameleon](https://www.g2.com/products/chameleon/reviews) — 4.4/5 stars (353 reviews)
- [UserGuiding](https://www.g2.com/products/userguiding/reviews) — 4.7/5 stars (763 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1785 reviews)
- [Appcues](https://www.g2.com/products/appcues/reviews) — 4.6/5 stars (344 reviews)
- [Userpilot](https://www.g2.com/products/userpilot/reviews) — 4.6/5 stars (984 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1588 reviews)
- [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews)

### Alternatives to Whatfix

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1785 reviews)
- [Userpilot](https://www.g2.com/products/userpilot/reviews) — 4.6/5 stars (984 reviews)
- [WalkMe](https://www.g2.com/products/walkme/reviews) — 4.5/5 stars (559 reviews)
- [UserGuiding](https://www.g2.com/products/userguiding/reviews) — 4.7/5 stars (763 reviews)
- [Apty](https://www.g2.com/products/apty/reviews) — 4.7/5 stars (147 reviews)
- [Userlane](https://www.g2.com/products/userlane/reviews) — 4.7/5 stars (81 reviews)
- [Appcues](https://www.g2.com/products/appcues/reviews) — 4.6/5 stars (344 reviews)
- [Chameleon](https://www.g2.com/products/chameleon/reviews) — 4.4/5 stars (353 reviews)
- [EdCast MyGuide](https://www.g2.com/products/edcast-myguide/reviews) — 4.9/5 stars (22 reviews)

---
## Top Discussions

### Newired

- Title: [If a user uses two or more applications, how do we count this?](https://www.g2.com/discussions/if-a-user-uses-two-or-more-applications-how-do-we-count-this) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "As it becomes very complex to count who uses 2 or more applications, we simply add the final number of end users on all applications concerned, meaning that..."
- Title: [How many Journey creators can I have comprised in the license?](https://www.g2.com/discussions/how-many-journey-creators-can-i-have-comprised-in-the-license) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "You have an unlimited number of Journey creators. We don’t charge for Content Editors, once you have a subscription you can involve as many creators you like."
- Title: [Do I have a limit of Journeys or Tips I can create?](https://www.g2.com/discussions/do-i-have-a-limit-of-journeys-or-tips-i-can-create) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "No, you don’t. You are the one who will decide how many Journeys or Tips are necessary to guide your end users, so our licenses don’t limit them."
- Title: [Shall I purchase different licenses to deploy Newired on test environments and live on the target application?](https://www.g2.com/discussions/shall-i-purchase-different-licenses-to-deploy-newired-on-test-environments-and-live-on-the-target-application) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "No. With one single license, you can deploy on your test environment and on the live environment. Licenses apply per number of end users, and no other..."

### Whatfix

- Title: [What does Whatfix do?](https://www.g2.com/discussions/what-does-whatfix-do) — 3 comments
  > **Top comment:** "What fix provides in-app help guidance, tool tips, etc and minimal analytics for (user funnel, etc) with an added ability to export guides as pdfs or videos..."
- Title: [At what rate is Whatfix growing year on year?](https://www.g2.com/discussions/at-what-rate-is-whatfix-growing-year-on-year) — 1 comment, 1 upvote
  > **Top comment:** "I don't have a number, but having a keen interest in this category I can tell you this... the digital adoption platform (DAP) market has been experiencing..."
- Title: [Which of the following is a widget of Whatfix?](https://www.g2.com/discussions/which-of-the-following-is-a-widget-of-whatfix) — 1 comment, 1 upvote
  > **Top comment:** "Whatfix is a Digital Adoption Platform. The platform has several products and features. 
Product Analytics is a product where a customer can see user..."
- Title: [Which one of them is a direct competitor of Whatfix?](https://www.g2.com/discussions/which-one-of-them-is-a-direct-competitor-of-whatfix) — 1 comment, 1 upvote
  > **Top comment:** "Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of..."
- Title: [What is the best way to showcase videos using the platform?](https://www.g2.com/discussions/23999-what-is-the-best-way-to-showcase-videos-using-the-platform) — 1 comment, 1 upvote
  > **Top comment:** "Hi Christopher

I have added a video to the self-help tab.

You can do this if you have created the video and have it saved.  I use Vimeo.   Once you..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/newired-vs-whatfix)