Introducing G2.ai, the future of software buying.Try now
Compare Newired and Whatfix 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Product Fruits
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Helpjuice
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Ada
Visit Website
At a Glance
Market Segments
Small-Business (45.5% of reviews)
Enterprise (44.6% of reviews)
Entry-Level Pricing
801$ per month
No pricing available
Newired
Star Rating
(11)4.6 out of 5
Market Segments
Small-Business (45.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
801$ per month
Browse all 3 pricing plansWhatfix
Star Rating
(493)4.6 out of 5
Market Segments
Enterprise (44.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about WhatfixSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Whatfix excels in Quality of Support with a score of 9.7, while Newired's support quality is rated lower at 8.5. Reviewers mention that Whatfix's support team is responsive and helpful, making it a reliable partner for businesses.
- Reviewers mention that Newired shines in Ease of Use and Ease of Setup, both rated at 9.3, compared to Whatfix's scores of 8.7 and 8.2 respectively. Users on G2 appreciate Newired's intuitive interface and straightforward onboarding process.
- G2 users highlight that Whatfix has a strong focus on Product Direction, scoring 9.7, indicating a positive outlook for future updates and features. In contrast, Newired's score of 7.4 suggests some concerns about its product roadmap, as noted by reviewers.
- Users say that Whatfix offers robust Account-Level Analytics with a score of 8.0, which is essential for businesses looking to track user engagement effectively. Newired, however, has lower scores in analytics features, which some users find limiting for their needs.
- Reviewers mention that Whatfix's Self-Service Experience is enhanced by a comprehensive Knowledge Base rated at 8.9, while Newired's resources are perceived as less extensive, impacting user independence.
- Users report that Whatfix's Walkthrough Type options, particularly Text Bubble Walkthroughs rated at 9.0, are highly effective for user engagement, whereas Newired's offerings in this area do not receive the same level of praise.
Pricing
Entry-Level Pricing
Newired
Newired Journeys + Tips
801$
per month
The price depends on the number of users, check our price calculator: https://www.newired.com/newired-pricing/
- You get the features and the components of both applications
Whatfix
No pricing availableFree Trial
Newired
Free Trial is available
Whatfix
Free Trial is available
Ratings
Meets Requirements
9.3
9
8.8
337
Ease of Use
9.3
10
8.6
407
Ease of Setup
Not enough data
8.3
357
Ease of Admin
Not enough data
8.5
277
Quality of Support
8.5
9
9.7
337
Has the product been a good partner in doing business?
Not enough data
9.5
276
Product Direction (% positive)
7.4
9
9.7
322
Features by Category
User Analysis
Not enough data
8.0
156
Not enough data
8.1
172
User Support
Not enough data
8.2
163
Not enough data
8.0
142
Not enough data
8.0
144
Walkthrough Type
Not enough data
8.5
166
Not enough data
8.9
190
Platform Basics - Digital Adoption Platform
Not enough data
8.3
39
Not enough data
8.7
40
Analytics - Digital Adoption Platform
Not enough data
8.4
39
Functions - Digital Adoption Platform
Not enough data
8.2
38
Not enough data
8.5
43
Agentic AI - Digital Adoption Platform
Not enough data
7.2
28
Product Analytics
Not enough data
8.1
51
Not enough data
8.1
51
Not enough data
7.8
47
Not enough data
7.6
46
Not enough data
7.5
46
Not enough data
7.2
41
Not enough data
7.0
36
Not enough data
7.4
43
Agentic AI - Product Analytics
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Generative AI
Not enough data
7.6
51
Self-Service Experience
Not enough data
8.9
146
Not enough data
8.8
141
Not enough data
8.1
93
Not enough data
7.0
68
Not enough data
8.2
84
Self-Service Platform
Not enough data
8.6
91
Not enough data
8.1
88
Not enough data
7.6
77
Not enough data
8.0
89
Agentic AI - Customer Self-Service
Not enough data
7.1
13
Not enough data
7.3
13
Not enough data
6.8
13
Not enough data
7.1
14
Not enough data
6.8
12
Not enough data
7.7
13
Not enough data
7.1
13
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Newired and Whatfix are categorized as Digital Adoption Platform
Unique Categories
Newired has no unique categories
Reviews
Reviewers' Company Size
Newired
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Whatfix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Utilities
9.1%
Publishing
9.1%
Program Development
9.1%
Music
9.1%
Machinery
9.1%
Other
54.5%
Computer Software
16.1%
Information Technology and Services
14.0%
Financial Services
4.0%
Insurance
3.8%
Banking
3.1%
Other
59.0%
Discussions
Shall I purchase different licenses to deploy Newired on test environments and live on the target application?
1 Comment
Official Response from Newired
No. With one single license, you can deploy on your test environment and on the live environment. Licenses apply per number of end users, and no other...Read more
Do I have a limit of Journeys or Tips I can create?
1 Comment
Official Response from Newired
No, you don’t. You are the one who will decide how many Journeys or Tips are necessary to guide your end users, so our licenses don’t limit them.Read more
How many Journey creators can I have comprised in the license?
1 Comment
Official Response from Newired
You have an unlimited number of Journey creators. We don’t charge for Content Editors, once you have a subscription you can involve as many creators you like.Read more
What does Whatfix do?
3 Comments
GF
Overall, Whatfix aims to enhance user productivity, reduce support costs, and drive digital transformation within organizations.
How? Whatfix is a digital...Read more
What is the best way to showcase videos using the platform?
1 Comment
KE
Hi Christopher
I have added a video to the self-help tab.
You can do this if you have created the video and have it saved. I use Vimeo. Once you...Read more
Which one of them is a direct competitor of Whatfix?
1 Comment
GF
Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
