Compare ManageEngine ServiceDesk Plus and VMware vSphere 
At a Glance
Market Segments
Mid-Market (60.0% of reviews)
Enterprise (43.6% of reviews)
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
No pricing available
ManageEngine ServiceDesk Plus
Star Rating
(248)4.2 out of 5
Market Segments
Mid-Market (60.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansVMware vSphere
Star Rating
(760)4.5 out of 5
Market Segments
Enterprise (43.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about VMware vSphereManageEngine ServiceDesk Plus vs VMware vSphere
When assessing the two solutions, reviewers found VMware vSphere easier to use, set up, and administer. Reviewers also preferred doing business with VMware vSphere overall.
- Reviewers felt that VMware vSphere meets the needs of their business better than ManageEngine ServiceDesk Plus.
- When comparing quality of ongoing product support, reviewers felt that VMware vSphere is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of ManageEngine ServiceDesk Plus over VMware vSphere.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
VMware vSphere
No pricing availableFree Trial
ManageEngine ServiceDesk Plus
Free Trial is available
VMware vSphere
Free Trial is available
Ratings
Meets Requirements
8.6
220
9.2
338
Ease of Use
8.5
220
8.9
620
Ease of Setup
8.1
162
8.6
562
Ease of Admin
8.4
159
9.0
277
Quality of Support
8.1
204
8.5
313
Has the product been a good partner in doing business?
8.3
151
8.6
283
Product Direction (% positive)
8.2
212
8.0
335
Features by Category
Ticket and Case Management
8.5
32
Not enough data
8.7
33
Not enough data
8.7
33
Not enough data
8.9
32
Not enough data
8.4
33
Not enough data
8.5
33
Not enough data
8.6
32
Not enough data
8.1
31
Not enough data
Generative AI
6.8
13
Not enough data
6.9
13
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
32
Not enough data
9.1
33
Not enough data
7.9
27
Not enough data
7.1
24
Not enough data
6.5
24
Not enough data
Platform
7.5
28
Not enough data
7.9
32
Not enough data
8.5
34
Not enough data
7.8
31
Not enough data
8.2
34
Not enough data
8.3
33
Not enough data
Administration
8.8
39
|
Verified
Not enough data
8.8
38
|
Verified
Not enough data
8.9
39
|
Verified
Not enough data
Service Desk
9.2
42
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
Management
8.6
38
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.7
36
|
Verified
Not enough data
8.1
34
|
Verified
Not enough data
Functionality
9.1
39
|
Verified
Not enough data
8.5
38
|
Verified
Not enough data
8.8
36
|
Verified
Not enough data
8.5
39
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
29
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
6.4
6
Not enough data
Management Tools
9.2
32
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.9
29
|
Verified
Not enough data
Generative AI
7.6
12
Not enough data
7.6
12
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
9.2
171
Not enough data
8.9
167
Not enough data
8.8
171
Functionality
Not enough data
9.2
167
Not enough data
9.1
167
Not enough data
9.0
172
Not enough data
8.9
166
Agentic AI - Server Virtualization
Not enough data
7.5
17
Not enough data
8.0
16
Not enough data
8.3
18
Not enough data
7.3
16
Not enough data
7.2
17
Not enough data
7.5
17
Incident Management
8.7
95
Not enough data
8.6
95
Not enough data
8.8
99
Not enough data
7.9
91
Not enough data
8.1
89
Not enough data
Reporting
8.3
95
Not enough data
8.5
86
Not enough data
8.0
74
Not enough data
Access & Usability
7.2
75
Not enough data
8.1
81
Not enough data
8.6
91
Not enough data
7.9
69
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ManageEngine ServiceDesk Plus and VMware vSphere share no categories
Unique Categories
ManageEngine ServiceDesk Plus is categorized as IT Service Management (ITSM) Tools, Service Desk, Incident Management, and Help Desk
VMware vSphere is categorized as Server Virtualization and Container Orchestration
Reviews
Reviewers' Company Size
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
VMware vSphere
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.8%
Financial Services
5.0%
Hospital & Health Care
4.6%
Oil & Energy
4.2%
Computer & Network Security
2.9%
Other
64.4%
Information Technology and Services
15.4%
Hospital & Health Care
5.4%
Government Administration
5.1%
Financial Services
5.0%
Telecommunications
5.0%
Other
64.1%
Alternatives
Discussions
What is ManageEngine ServiceDesk Plus used for?
1 Comment
AP
Comment deleted by user.Read more
ManageEngine ServiceDesk Plus has no more discussions with answers
Is ESXi software free?
4 Comments
AS
no
but you can use the evaluation version for 3 month and then you can take a decision Read more
What is VMware vSphere Hypervisor used for?
2 Comments
AH
Virtual platform to host multiple images on a single machine which has limited resources.Read more
What is VMware vSphere standard?
2 Comments
AS
vSphere 7 has been rearchitected with native Kubernetes for application modernization. Developers can’t afford infrastructure that slows them down –...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
Your software and services insights are valuable.
Your peers come to G2 to get an inside look at and other business solutions. Adding perspective on will help others pick the right solution based on real user experience.
