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Compare ManageEngine ServiceDesk Plus and Track-It! 
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At a Glance
Market Segments
Mid-Market (59.4% of reviews)
Mid-Market (57.7% of reviews)
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
No pricing available
ManageEngine ServiceDesk Plus
Star Rating
(241)4.2 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansTrack-It!
Star Rating
(100)3.7 out of 5
Market Segments
Mid-Market (57.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Track-It!Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ManageEngine ServiceDesk Plus excels in ticket response user experience with a score of 8.5, while Track-It! falls behind at 7.4. Reviewers mention that the intuitive interface and quick response times significantly enhance user satisfaction.
- Reviewers mention that ManageEngine ServiceDesk Plus offers superior workflow automation, scoring 8.5 compared to Track-It!'s 8.0. Users appreciate the seamless ticket routing and prioritization features that streamline their processes.
- G2 users highlight the robust reporting and analytics capabilities of ManageEngine ServiceDesk Plus, which scored 8.8, while Track-It! only managed 7.4. Reviewers say that the detailed insights and customizable dashboards help in making informed decisions.
- Users on G2 report that ManageEngine ServiceDesk Plus provides better SLA management with a score of 8.1, compared to Track-It!'s 8.3. However, reviewers mention that Track-It! has a more user-friendly approach to SLA tracking, making it easier for teams to manage their commitments.
- Reviewers mention that ManageEngine ServiceDesk Plus shines in asset management with a score of 8.7, while Track-It! scored 8.1. Users say that the comprehensive asset tracking features help in maintaining an accurate inventory and improving overall IT efficiency.
- Users report that ManageEngine ServiceDesk Plus has a more effective knowledge base integration, scoring 8.0, compared to Track-It!'s 6.5. Reviewers mention that the ability to link tickets with knowledge articles enhances problem resolution speed and reduces repetitive inquiries.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
Track-It!
No pricing availableFree Trial
ManageEngine ServiceDesk Plus
Free Trial is available
Track-It!
Free Trial is available
Ratings
Meets Requirements
8.6
216
7.8
86
Ease of Use
8.5
216
7.9
88
Ease of Setup
8.1
158
7.6
51
Ease of Admin
8.4
157
7.9
52
Quality of Support
8.1
201
7.7
66
Has the product been a good partner in doing business?
8.3
149
8.1
50
Product Direction (% positive)
8.2
208
5.7
85
Features by Category
Ticket and Case Management
8.5
32
8.4
16
|
Verified
8.7
33
7.4
16
|
Verified
8.6
32
8.0
16
|
Verified
8.9
31
7.9
14
8.4
32
8.3
9
8.5
33
7.5
16
8.6
32
7.6
15
8.1
31
8.2
10
Generative AI
6.8
13
Not enough data
6.9
13
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
32
8.3
11
|
Verified
9.1
33
8.2
14
|
Verified
7.9
27
8.3
9
7.1
24
7.7
8
6.5
24
7.9
8
Platform
7.5
28
7.7
8
|
Verified
7.9
32
8.5
10
|
Verified
8.5
34
8.2
10
|
Verified
7.8
31
8.8
7
|
Verified
8.2
34
7.7
14
|
Verified
8.3
33
7.6
13
|
Verified
Administration
8.8
38
|
Verified
6.9
8
|
Verified
8.8
38
|
Verified
8.1
8
|
Verified
8.9
39
|
Verified
7.4
9
|
Verified
Service Desk
9.2
41
|
Verified
8.3
10
|
Verified
8.9
41
|
Verified
8.8
10
|
Verified
8.8
40
|
Verified
8.3
10
|
Verified
Management
8.6
37
|
Verified
7.5
6
|
Verified
8.6
35
|
Verified
8.1
6
|
Verified
8.6
35
|
Verified
6.3
5
8.7
36
|
Verified
8.3
5
|
Verified
8.1
34
|
Verified
8.1
6
Functionality
9.1
38
|
Verified
8.9
6
|
Verified
8.5
38
|
Verified
6.3
5
8.8
36
|
Verified
7.2
6
|
Verified
8.5
38
|
Verified
6.4
6
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
29
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
6.4
6
Not enough data
Management Tools
9.2
32
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.9
29
|
Verified
Not enough data
Generative AI
7.6
12
Not enough data
7.6
12
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.7
93
7.4
36
8.6
95
7.5
38
8.8
99
8.5
40
7.9
91
6.5
32
8.1
89
6.8
33
Reporting
8.3
95
7.2
35
8.5
86
7.8
29
8.0
74
6.7
24
Access & Usability
7.2
74
6.7
20
8.1
80
7.5
31
8.6
91
8.3
32
7.9
67
Feature Not Available
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ManageEngine ServiceDesk Plus and Track-It! are categorized as IT Service Management (ITSM) Tools, Service Desk, and Help Desk
Unique Categories
ManageEngine ServiceDesk Plus is categorized as Incident Management
Track-It! has no unique categories
Reviews
Reviewers' Company Size
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Track-It!
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.1%
Financial Services
5.1%
Hospital & Health Care
4.7%
Oil & Energy
4.3%
Health, Wellness and Fitness
3.0%
Other
63.8%
Information Technology and Services
13.3%
Hospital & Health Care
6.1%
Higher Education
6.1%
Utilities
4.1%
Retail
4.1%
Other
66.3%
Alternatives
Discussions
ManageEngine ServiceDesk Plus has no discussions with answers
Track-It! has no discussions with answers
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