# Kickserv vs ServiceMax Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Kickserv excels in user experience, particularly highlighting its intuitive interface and ease of use. Users appreciate how simple it is to log time and manage work orders, making daily tasks more efficient.
- **According to verified reviews** , ServiceMax offers robust automation features that help streamline field service operations. Users commend its AI-driven scheduling capabilities, which facilitate assigning the right technician to the right job, although some have noted occasional performance issues.
- **Users say** that Kickserv's commitment to continuous improvement is evident, with updates often introducing new features based on user feedback. This responsiveness to customer needs has fostered a strong sense of satisfaction among its user base.
- **Reviewers mention** that while ServiceMax is built on the reliable Salesforce platform, some users have experienced downtime, which can disrupt operations. This has led to mixed feelings about its overall reliability compared to Kickserv's more consistent performance.
- **G2 reviewers highlight** Kickserv's superior support quality, with many users praising the responsiveness and helpfulness of the support team. This level of service contributes to a more positive overall experience, especially for small businesses that may require more hands-on assistance.
- **According to recent feedback** , ServiceMax's strength lies in its ability to provide real-time visibility into operations, which is crucial for mid-market companies. However, some users feel that the complexity of the platform can be a barrier to entry, especially for smaller businesses looking for straightforward solutions.



| | Kickserv | ServiceMax | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 181 | 143 | 
| **Largest Market Segment** | Small-Business (83.0% of reviews) | Mid-Market (40.7% of reviews) | 
| **Entry Level Price** | Starting at $60.00 Per Month | Contact Us 1 User | 

---
## Top Pros & Cons

### Kickserv

Pros:
- Ease of Use (8 reviews)
- Scheduling Management (5 reviews)

Cons:
- Mobile Limitations (3 reviews)
- Scheduling Issues (3 reviews)

### ServiceMax

Pros:
- Ease of Use (10 reviews)
- Easy Communication (10 reviews)

Cons:
- Connectivity Issues (5 reviews)
- Expensive (5 reviews)

---
## Ratings Comparison
| Rating | Kickserv | ServiceMax | 
|---|---|---|
  | **Meets Requirements** | 8.5 (171 reviews) | 8.5 (126 reviews) | 
  | **Ease of Use** | 8.9 (172 reviews) | 8.4 (126 reviews) | 
  | **Ease of Setup** | 8.9 (109 reviews) | 8.1 (71 reviews) | 
  | **Ease of Admin** | 9.1 (101 reviews) | 8.1 (55 reviews) | 
  | **Quality of Support** | 9.2 (167 reviews) | 8.1 (121 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (99 reviews) | 8.4 (54 reviews) | 
  | **Product Direction (% positive)** | 8.9 (169 reviews) | 8.5 (120 reviews) | 

---
## Pricing

### Kickserv

#### Entry-Level Pricing

Plan: START

Price: Starting at $60.00 Per Month

Key Features:
- Includes 5 Users and QuickBooks Online Integration
- Standard Reports
- Automated Customer Reminders

[Browse all 3 editions](https://www.g2.com/products/kickserv/pricing)

#### Free Trial

Yes

### ServiceMax

#### Entry-Level Pricing

Plan: ServiceMax FSM Enterprise Edition

Price: Contact Us 1 User

Key Features:
- Contact us for more information. 

[Learn more about ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews)

#### Free Trial

No

---
## Features Comparison By Category

### Cleaning Services

| Product | Score | Reviews |
|---|---|---|
| **Kickserv** | N/A | N/A |
| **ServiceMax** | N/A | N/A |

#### Additional Functionality

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Employee Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Online Booking** | Not enough data | Not enough data | 
| **Dispatch Management** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Multi-Location** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Electronic Payments** | Not enough data | Not enough data | 
| **Equipment Tracking** | Not enough data | Not enough data | 
| **Marketing Automation** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Electronic Signature** | Not enough data | Not enough data | 
| **Accounting Integration** | Not enough data | Not enough data | 
| **Billing & Invoicing** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Routing** | Not enough data | Not enough data | 
| **Work Order Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **For Carpet Cleaners** | Not enough data | Not enough data | 
| **Timesheet Management** | Not enough data | Not enough data | 
| **Quotes/Estimates** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **GPS** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Job Management** | Not enough data | Not enough data | 
| **For Field Service** | Not enough data | Not enough data | 
| **Customer Management** | Not enough data | Not enough data | 
| **Mobile Alerts** | Not enough data | Not enough data | 
| **Service History** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Recurring Appointments** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Credit Card Processing** | Not enough data | Not enough data | 
| **Time Tracking** | Not enough data | Not enough data | 
| **Job Scheduling** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Confirmations/Reminders** | Not enough data | Not enough data | 
| **Automated Scheduling** | Not enough data | Not enough data | 
| **Job Tracking** | Not enough data | Not enough data | 

### Forestry

| Product | Score | Reviews |
|---|---|---|
| **Kickserv** | N/A | N/A |
| **ServiceMax** | N/A | N/A |

#### Additional Functionality

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Billing & Invoicing** | Not enough data | Not enough data | 
| **Weight Calculations** | Not enough data | Not enough data | 
| **Customer Portal** | Not enough data | Not enough data | 
| **Transportation Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Financial Management** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **Job Costing** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Order Processing** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Customer Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Timesheet Management** | Not enough data | Not enough data | 
| **Subcontractor Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Production Tracking** | Not enough data | Not enough data | 
| **Harvest Management** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **For Forest Industry** | Not enough data | Not enough data | 
| **Supplier Management** | Not enough data | Not enough data | 
| **Site Design** | Not enough data | Not enough data | 
| **Job Management** | Not enough data | Not enough data | 
| **Inventory Tracking** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Risk Assessment** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Pricing Management** | Not enough data | Not enough data | 
| **Offline Access** | Not enough data | Not enough data | 
| **Location Tracking** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Routing** | Not enough data | Not enough data | 
| **Barcoding/RFID** | Not enough data | Not enough data | 
| **Geographic Maps** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Job Scheduling** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Data Collection** | Not enough data | Not enough data | 
| **Summary Reports** | Not enough data | Not enough data | 
| **Cost Accounting** | Not enough data | Not enough data | 
| **Work Order Management** | Not enough data | Not enough data | 

### Pest Control

| Product | Score | Reviews |
|---|---|---|
| **Kickserv** | N/A | N/A |
| **ServiceMax** | N/A | N/A |

#### Activity Tracking

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Activity Tracking** | Not enough data | Not enough data | 

#### API

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **API** | Not enough data | Not enough data | 

#### Calendar Management

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Calendar Management** | Not enough data | Not enough data | 

#### Reporting & Statistics

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Reporting & Statistics** | Not enough data | Not enough data | 

#### AI Copilot

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **AI Copilot** | Not enough data | Not enough data | 

#### Third-Party Integrations

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Workflow Management

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Workflow Management** | Not enough data | Not enough data | 

#### Customer Database

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Customer Database** | Not enough data | Not enough data | 

#### Customizable Reports

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Customizable Reports** | Not enough data | Not enough data | 

#### Job Tracking

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Job Tracking** | Not enough data | Not enough data | 

#### Inventory Management

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Inventory Management** | Not enough data | Not enough data | 

#### CRM

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **CRM** | Not enough data | Not enough data | 

#### Electronic Payments

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Electronic Payments** | Not enough data | Not enough data | 

#### Customizable Templates

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Customizable Templates** | Not enough data | Not enough data | 

#### Activity Dashboard

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Activity Dashboard** | Not enough data | Not enough data | 

#### Electronic Signature

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Electronic Signature** | Not enough data | Not enough data | 

#### Scheduling

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 

#### Alerts/Notifications

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Reminders

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Reminders** | Not enough data | Not enough data | 

#### Drag & Drop

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Drag & Drop** | Not enough data | Not enough data | 

#### Mobile Access

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Mobile Access** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Generative AI** | Not enough data | Not enough data | 

#### Customer History

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Customer History** | Not enough data | Not enough data | 

#### Real-Time Reporting

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Real-Time Reporting** | Not enough data | Not enough data | 

#### Employee Management

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Employee Management** | Not enough data | Not enough data | 

#### Client Portal

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Client Portal** | Not enough data | Not enough data | 

#### SMS Messaging

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | 

#### Quotes/Estimates

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Quotes/Estimates** | Not enough data | Not enough data | 

#### Billing & Invoicing

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Billing & Invoicing** | Not enough data | Not enough data | 

#### Work Order Management

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Work Order Management** | Not enough data | Not enough data | 

#### Email Management

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Email Management** | Not enough data | Not enough data | 

#### Fleet Management

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Fleet Management** | Not enough data | Not enough data | 

#### Multi-Location

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Multi-Location** | Not enough data | Not enough data | 

#### Dispatch Management

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Dispatch Management** | Not enough data | Not enough data | 

#### Accounting Integration

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Accounting Integration** | Not enough data | Not enough data | 

#### Job Management

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Job Management** | Not enough data | Not enough data | 

#### Technician Management

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Technician Management** | Not enough data | Not enough data | 

#### GPS

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **GPS** | Not enough data | Not enough data | 

#### Job Scheduling

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Job Scheduling** | Not enough data | Not enough data | 

#### Property Layouts

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Property Layouts** | Not enough data | Not enough data | 

#### Mobile Signature Capture

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Mobile Signature Capture** | Not enough data | Not enough data | 

#### Pest Activity Tracking

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Pest Activity Tracking** | Not enough data | Not enough data | 

#### Pesticide Usage Tracking

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Pesticide Usage Tracking** | Not enough data | Not enough data | 

#### Routing

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Routing** | Not enough data | Not enough data | 

#### For Pest Control Companies

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **For Pest Control Companies** | Not enough data | Not enough data | 

### Repair Shop

| Product | Score | Reviews |
|---|---|---|
| **Kickserv** | 9.4/10 | 21 |
| **ServiceMax** | N/A | N/A |

#### Customer Management

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Self-Service Portals** | 9.2 (17 reviews) | Not enough data | 
| **Customer Profiles** | 9.6 (18 reviews) | Not enough data | 
| **Communication Tools** | 9.5 (18 reviews) | Not enough data | 

#### Service Management

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Field Scheduling** | 9.5 (21 reviews) | Not enough data | 
| **Ticketing** | 9.5 (18 reviews) | Not enough data | 
| **Customization and Macros** | Feature Not Available | Not enough data | 
| **File Attachment** | 9.4 (19 reviews) | Not enough data | 
| **Estimates and Invoicing** | 9.3 (18 reviews) | Not enough data | 
| **GSX Integration** | Feature Not Available | Not enough data | 

#### Business Management

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Multi-site Management** | 9.3 (17 reviews) | Not enough data | 
| **Point of Sale** | 9.2 (17 reviews) | Not enough data | 
| **Stock and Inventory** | Feature Not Available | Not enough data | 
| **KPI Tracking and Reporting** | 9.5 (16 reviews) | Not enough data | 
| **Contract Management** | 9.3 (15 reviews) | Not enough data | 
| **Intake Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Barcode/Label Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Receipt Management** | Not enough data | Not enough data | 
| **Repair Tracking** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Warranty Tracking** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Job Management** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 
| **Invoice Management** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Backup and Recovery** | Not enough data | Not enough data | 
| **Electronic Payments** | Not enough data | Not enough data | 
| **Purchasing & Receiving** | Not enough data | Not enough data | 
| **Estimating** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Repair Tickets** | Not enough data | Not enough data | 
| **Mobile Alerts** | Not enough data | Not enough data | 
| **File Recovery** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Electronic Signature** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Multi-Location** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Kickserv** | 8.7/10 | 120 |
| **ServiceMax** | 8.0/10 | 73 |

#### Generative AI

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **AI Text Summarization** | Feature Not Available | 6.5 (46 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Before the Job

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Calendar** | 9.0 (108 reviews) | 8.4 (69 reviews) | 
| **Dispatch** | 9.1 (96 reviews) | 8.4 (68 reviews) | 
| **Roles** | 9.2 (105 reviews) | 8.5 (64 reviews) | 
| **Booking** | 8.6 (101 reviews) | 8.1 (68 reviews) | 

#### On the Job

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Location** | 8.7 (73 reviews) | 8.0 (59 reviews) | 
| **Employee Communication** | 8.7 (94 reviews) | 7.7 (65 reviews) | 
| **Behavior Monitoring** | 8.0 (82 reviews) | 7.3 (57 reviews) | 
| **Client Notifications** | 8.6 (93 reviews) | 7.4 (58 reviews) | 
| **Field Sales** | 8.5 (74 reviews) | 7.8 (55 reviews) | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Multi-Location** | Not enough data | Not enough data | 
| **Payment Collection in the Field** | Not enough data | Not enough data | 

#### After the Job

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Reports** | 8.5 (98 reviews) | 8.2 (66 reviews) | 
| **Analytics** | Feature Not Available | 8.1 (67 reviews) | 
| **Billing & Invoicing** | 9.1 (100 reviews) | 7.7 (63 reviews) | 
| **CRM Integrations** | Feature Not Available | 7.6 (56 reviews) | 
| **Accounting Integration** | Not enough data | Not enough data | 
| **QuickBooks Integration** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 

#### Agentic AI - Field Service Management

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.0 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 9.7 (5 reviews) | 

#### Additional Functionality

| Feature | Kickserv | ServiceMax | 
|---|---|---|
| **Work Order Management** | Not enough data | Not enough data | 
| **Checklists** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Parts Management** | Not enough data | Not enough data | 
| **Service History** | Not enough data | Not enough data | 
| **Residential Properties** | Not enough data | Not enough data | 
| **Vendor Management** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Purchase Order Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Dispatch Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 
| **Technician Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Job Management** | Not enough data | Not enough data | 
| **Preventive Maintenance** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Commercial Properties** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Historical Reporting** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Barcode/Ticket Scanning** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Facility Scheduling** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Inspection Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Predictive Maintenance** | Not enough data | Not enough data | 
| **Routing** | Not enough data | Not enough data | 
| **Forms Management** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Documentation Management** | Not enough data | Not enough data | 
| **File Storage** | Not enough data | Not enough data | 
| **Electronic Signature** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Personalization and Recommendation** | Not enough data | Not enough data | 
| **Resource Allocation** | Not enough data | Not enough data | 
| **GPS** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Quotes/Estimates** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Online Time Clock** | Not enough data | Not enough data | 
| **Workforce Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Productivity Analysis** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Price and Cost Calculations** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Equipment Tracking** | Not enough data | Not enough data | 
| **Data Capture and Transfer** | Not enough data | Not enough data | 
| **Time Tracking** | Not enough data | Not enough data | 
| **Data Synchronization** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Location Tracking** | Not enough data | Not enough data | 
| **Route Optimization** | Not enough data | Not enough data | 
| **Offline Access** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Electronic Payments** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Inventory Control** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Driver ETA** | Not enough data | Not enough data | 
| **Job Tracking** | Not enough data | Not enough data | 
| **Automated Scheduling** | Not enough data | Not enough data | 
| **Customer Management** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Work Order Creation** | Not enough data | Not enough data | 
| **Equipment Maintenance** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Recurring Appointments** | Not enough data | Not enough data | 
| **Contractor Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)

**Unique to Kickserv (4):** [Cleaning Services Software](https://www.g2.com/categories/cleaning-services), [Forestry Software](https://www.g2.com/categories/forestry), [Repair Shop Software](https://www.g2.com/categories/repair-shop), [Pest Control Software](https://www.g2.com/categories/pest-control-software)



---
## Reviewer Demographics

### By Company Size

| Segment | Kickserv | ServiceMax | 
|---|---|---|
| **Small-Business** | 83.0% | 24.4% | 
| **Mid-Market** | 14.8% | 40.7% | 
| **Enterprise** | 2.3% | 34.8% | 

### By Industry

#### Kickserv

- **Construction:** 29.4%
- **Consumer Services:** 11.3%
- **Facilities Services:** 6.2%
- **Computer Software:** 5.1%
- **Information Technology and Services:** 3.4%
- **Automotive:** 2.8%
- **Environmental Services:** 2.8%
- **Accounting:** 2.3%
- **Retail:** 1.7%
- **Food & Beverages:** 1.7%
- **Other:** 33.3%

#### ServiceMax

- **Information Technology and Services:** 20.1%
- **Medical Devices:** 8.6%
- **Oil & Energy:** 6.5%
- **Telecommunications:** 5.8%
- **Computer Software:** 5.8%
- **Consumer Services:** 2.9%
- **Hospital & Health Care:** 2.2%
- **Health, Wellness and Fitness:** 2.2%
- **Facilities Services:** 2.2%
- **Manufacturing:** 2.2%
- **Other:** 41.7%

---
## Alternatives

### Alternatives to Kickserv

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (527 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.4/5 stars (375 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (205 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (373 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (457 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (410 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1049 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [SalesRabbit](https://www.g2.com/products/salesrabbit/reviews) — 4.5/5 stars (433 reviews)

### Alternatives to ServiceMax

- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1049 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [IFS ERP](https://www.g2.com/products/ifs-erp/reviews) — 4.0/5 stars (273 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.4/5 stars (375 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (527 reviews)
- [TrueContext](https://www.g2.com/products/truecontext/reviews) — 4.4/5 stars (435 reviews)
- [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) — 3.8/5 stars (968 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (373 reviews)

---
## Top Discussions

### Kickserv

- Title: [Does your service integrate with QuickBooks® Online?](https://www.g2.com/discussions/quickbooks) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes. We have been told by many that our sync to QBOE is by far one of the best out there.

"
- Title: [What are the system requirements?](https://www.g2.com/discussions/requirements) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Since Kickserv is a fully managed web-based application, there is nothing you need to download or install. All you need is a web browser.Chrome, Firefox, or..."
- Title: [How secure is my data?](https://www.g2.com/discussions/security-760fe53a-e1b5-4195-a3e9-a9b81cad38fe) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Very secure. We understand that your customer and job records are crucial to your business. To ensure data security we backup all account data nightly to..."
- Title: [Is Kickserv right for my business?](https://www.g2.com/discussions/business-type) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Our software is good for many industries within the small to medium sized business market. We are affordable and great for small one man shows all the way to..."
- Title: [What is Kickserv?](https://www.g2.com/discussions/kickserv) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Kickserv is an easy to use web-based software program designed to help small to medium sized businesses organize and grow their business through 3 major work..."

### ServiceMax

- Title: [What is ServiceMax used for?](https://www.g2.com/discussions/what-is-servicemax-used-for) — 2 comments *(includes official response)*
  > **Top comment:** "ServiceMax is a company that keeps the world running. The company offers three Field Service Management (FSM) solutions, including Core, Asset 360, and..."
- Title: [What is ServiceMax Salesforce?](https://www.g2.com/discussions/what-is-servicemax-salesforce) — 1 comment *(includes official response)*
  > **Top comment:** "ServiceMax is an Independent Software Vendor (ISV) Salesforce partner with solutions built on the Salesforce platform. ServiceMax has three Field Service..."
- Title: [What is field service management software?](https://www.g2.com/discussions/what-is-field-service-management-software) — 1 comment *(includes official response)*
  > **Top comment:** "Field Service Management (FSM) software eases the complexity and improves the efficiency of how field assets are serviced and maintained. Core capabilities..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/kickserv-vs-ptc-servicemax)