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Compare Kickserv and ServiceMax 
Featured Products
At a Glance
Market Segments
Small-Business (82.5% of reviews)
Mid-Market (40.0% of reviews)
Entry-Level Pricing
Starting at $60.00 Per Month
Contact Us 1 User
Kickserv
Star Rating
(176)4.5 out of 5
Market Segments
Small-Business (82.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $60.00 Per Month
Free Trial is available
Browse all 3 pricing plansServiceMax
Star Rating
(143)4.2 out of 5
Market Segments
Mid-Market (40.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 User
Learn more about ServiceMaxSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Kickserv excels in user experience, particularly highlighting its intuitive interface and ease of use. Users appreciate how simple it is to log time and manage work orders, making daily tasks more efficient.
- According to verified reviews, ServiceMax offers robust automation features that help streamline field service operations. Users commend its AI-driven scheduling capabilities, which facilitate assigning the right technician to the right job, although some have noted occasional performance issues.
- Users say that Kickserv's commitment to continuous improvement is evident, with updates often introducing new features based on user feedback. This responsiveness to customer needs has fostered a strong sense of satisfaction among its user base.
- Reviewers mention that while ServiceMax is built on the reliable Salesforce platform, some users have experienced downtime, which can disrupt operations. This has led to mixed feelings about its overall reliability compared to Kickserv's more consistent performance.
- G2 reviewers highlight Kickserv's superior support quality, with many users praising the responsiveness and helpfulness of the support team. This level of service contributes to a more positive overall experience, especially for small businesses that may require more hands-on assistance.
- According to recent feedback, ServiceMax's strength lies in its ability to provide real-time visibility into operations, which is crucial for mid-market companies. However, some users feel that the complexity of the platform can be a barrier to entry, especially for smaller businesses looking for straightforward solutions.
Pricing
Entry-Level Pricing
Kickserv
START
Starting at $60.00
Per Month
- Includes 5 Users and QuickBooks Online Integration
- Standard Reports
- Automated Customer Reminders
ServiceMax
ServiceMax FSM Enterprise Edition
Contact Us
1 User
- Contact us for more information.
Free Trial
Kickserv
Free Trial is available
ServiceMax
No trial information availableRatings
Meets Requirements
8.4
166
8.5
126
Ease of Use
8.9
167
8.4
126
Ease of Setup
8.9
103
8.1
71
Ease of Admin
9.1
99
8.1
54
Quality of Support
9.2
162
8.1
122
Has the product been a good partner in doing business?
9.1
97
8.4
53
Product Direction (% positive)
8.9
166
8.5
120
Features by Category
Customer Management
9.2
17
Not enough data
9.6
17
Not enough data
9.5
18
Not enough data
Service Management
9.5
19
Not enough data
9.5
18
Not enough data
Feature Not Available
Not enough data
9.4
18
Not enough data
9.3
18
Not enough data
Feature Not Available
Not enough data
Business Management
9.3
17
Not enough data
9.2
17
Not enough data
Feature Not Available
Not enough data
9.5
16
Not enough data
9.3
15
Not enough data
Generative AI
Feature Not Available
6.6
47
Feature Not Available
Feature Not Available
Before the Job
9.0
106
8.3
68
9.1
94
8.4
68
9.2
103
8.5
65
8.6
100
8.1
68
On the Job
8.7
72
8.0
59
8.7
94
7.8
65
8.0
82
7.3
58
8.6
91
7.4
58
8.5
74
7.8
55
After the Job
8.4
97
8.2
66
Feature Not Available
8.2
68
9.0
98
7.7
63
Feature Not Available
7.6
57
Agentic AI - Field Service Management
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
9.7
5
Categories
Categories
Shared Categories
Kickserv and ServiceMax are categorized as Field Service Management
Unique Categories
ServiceMax has no unique categories
Reviews
Reviewers' Company Size
Kickserv
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceMax
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
29.1%
Consumer Services
11.6%
Facilities Services
6.4%
Computer Software
5.2%
Information Technology and Services
3.5%
Other
44.2%
Information Technology and Services
20.9%
Medical Devices
8.6%
Oil & Energy
6.5%
Telecommunications
5.8%
Computer Software
5.8%
Other
52.5%
Alternatives
Discussions
Does your service integrate with QuickBooks® Online?
2 Comments
JF
Yes it doesRead more
What is Kickserv?
1 Comment
SK
Kickserv is a Field Service Management cloud-based application for small-medium sized businesses.
Create estimates, schedule jobs, send out invoices, and...Read more
Is Kickserv right for my business?
1 Comment
SK
Kickserv is ideal for small-medium sized home services businesses.
Industries served include:
Plumbing & Pumping
Restoration Services
HVAC &...Read more
What is ServiceMax used for?
2 Comments
Official Response from ServiceMax
ServiceMax is a company that keeps the world running. The company offers three Field Service Management (FSM) solutions, including Core, Asset 360, and...Read more
What is field service management software?
1 Comment
Official Response from ServiceMax
Field Service Management (FSM) software eases the complexity and improves the efficiency of how field assets are serviced and maintained. Core capabilities...Read more
What is ServiceMax Salesforce?
1 Comment
Official Response from ServiceMax
ServiceMax is an Independent Software Vendor (ISV) Salesforce partner with solutions built on the Salesforce platform. ServiceMax has three Field Service...Read more
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