Compare Upland InGenius and Zoom Contact Center 
At a Glance
Market Segments
Mid-Market (38.5% of reviews)
Mid-Market (48.1% of reviews)
Entry-Level Pricing
No pricing available
Starting at $69.00 1 Agent Per Month
Upland InGenius
Star Rating
(14)4.4 out of 5
Market Segments
Mid-Market (38.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Upland InGeniusZoom Contact Center
Star Rating
(57)4.3 out of 5
Market Segments
Mid-Market (48.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $69.00 1 Agent Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Upland InGenius excels in providing exceptional support, with users highlighting the "very friendly and engaged support team" that is always ready to assist. This level of support can be crucial for businesses that rely on timely help to resolve issues.
- Users say that Zoom Contact Center offers a user-friendly interface that simplifies the management of calls, chats, and customer interactions. Reviewers appreciate the "tidy and organized" layout, which helps agents navigate their tasks efficiently, making it a strong contender for teams looking for ease of use.
- According to verified reviews, Upland InGenius stands out for its quick implementation process, with users noting that the onboarding experience is intuitive and seamless. This can significantly reduce downtime and help teams get up and running faster compared to other solutions.
- Reviewers mention that Zoom Contact Center's dynamic call routing feature is a game-changer, as it integrates smoothly with CRM systems. This functionality allows for efficient call management, ensuring that customers are directed to the right team based on their needs, which enhances overall customer experience.
- G2 reviewers highlight that Upland InGenius provides valuable reporting tools that help businesses identify client pain points and track solutions effectively. This capability is particularly beneficial for organizations focused on continuous improvement and customer satisfaction.
- Users express mixed feelings about Zoom Contact Center's support quality, with some noting that while the platform is easy to use, the support could be more responsive compared to Upland InGenius. This difference may influence teams that prioritize having robust support readily available.
Pricing
Entry-Level Pricing
Upland InGenius
No pricing availableZoom Contact Center
Essentials
Starting at $69.00
1 Agent Per Month
For IT help desk, inbound contact center, and core omnichannel contact center
- AI Companion
- Flow Editor + IVR
- Real-Time Transcription
Free Trial
Upland InGenius
Free Trial is available
Zoom Contact Center
No trial information availableRatings
Meets Requirements
8.7
10
8.4
52
Ease of Use
9.2
11
8.6
53
Ease of Setup
9.7
5
7.8
44
Ease of Admin
9.3
5
8.4
41
Quality of Support
9.6
8
8.3
52
Has the product been a good partner in doing business?
10.0
5
8.8
41
Product Direction (% positive)
8.8
10
9.4
54
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.9
45
Not enough data
6.4
35
Not enough data
7.6
38
Not enough data
7.5
38
Not enough data
6.5
37
Generative AI
Not enough data
7.7
36
Functions
Not enough data
8.3
44
Not enough data
8.8
45
Not enough data
8.9
40
Not enough data
7.4
36
Not enough data
7.0
33
Not enough data
8.3
40
Not enough data
7.8
40
Not enough data
7.4
41
Agentic AI - Contact Center
Not enough data
7.4
7
Not enough data
7.9
7
Not enough data
8.1
7
Not enough data
7.9
7
Administrative
9.3
5
7.8
38
Not enough data
9.0
40
Not enough data
7.8
44
Not enough data
8.5
43
Not enough data
7.7
37
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
8.9
6
Not enough data
8.1
6
Not enough data
7.5
6
Not enough data
7.8
6
Not enough data
4.2
6
Administration
Not enough data
7.2
6
Not enough data
6.7
6
Not enough data
7.2
6
Not enough data
6.7
5
Not enough data
7.3
5
Platform
Not enough data
8.0
9
Not enough data
7.4
9
Not enough data
8.9
9
Not enough data
9.4
9
Not enough data
9.8
9
Not enough data
9.6
9
Not enough data
9.8
9
Generative AI
Not enough data
8.3
9
Workforce Management
Not enough data
8.3
9
Not enough data
8.0
9
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.8
8
Not enough data
9.1
9
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contacts
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Upland InGenius and Zoom Contact Center are categorized as Contact Center
Unique Categories
Upland InGenius is categorized as ServiceNow Store Apps and Outbound Call Tracking
Zoom Contact Center is categorized as Call Center Infrastructure (CCI), Contact Center Quality Assurance, Contact Center Knowledge Base, and Contact Center Workforce
Reviews
Reviewers' Company Size
Upland InGenius
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoom Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
15.4%
Non-Profit Organization Management
7.7%
Marketing and Advertising
7.7%
Logistics and Supply Chain
7.7%
Hospital & Health Care
7.7%
Other
53.8%
Farming
16.7%
Financial Services
9.3%
Legal Services
7.4%
Hospital & Health Care
7.4%
Higher Education
5.6%
Other
53.7%
Alternatives
Discussions
Upland InGenius has no discussions with answers
Zoom Contact Center has no discussions with answers
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