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At a Glance
Market Segments
Mid-Market (48.5% of reviews)
Mid-Market (40.7% of reviews)
Entry-Level Pricing
No pricing available
$8.00
Helpjuice
Star Rating
(363)4.7 out of 5
Market Segments
Mid-Market (48.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HelpjuiceServiceware Knowledge
Star Rating
(27)4.8 out of 5
Market Segments
Mid-Market (40.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$8.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Helpjuice excels in its Ease of Use with a score of 8.9, making it user-friendly for teams looking to quickly adopt a knowledge management system. In contrast, Serviceware Knowledge shines even brighter with a score of 9.5, indicating a more intuitive interface that users find easier to navigate.
- Reviewers mention that Helpjuice's Quality of Support is highly rated at 9.3, with many users appreciating the responsiveness and helpfulness of the support team. Serviceware Knowledge also offers strong support at 9.2, but some users feel that Helpjuice provides a more personalized experience.
- G2 users highlight Helpjuice's Knowledge Base functionality, scoring 9.0, which allows for effective content organization and retrieval. However, Serviceware Knowledge's knowledge base is also robust, scoring 9.5, and users appreciate its advanced search capabilities that make finding information even easier.
- Reviewers say that Helpjuice's Content Editor is versatile with a score of 8.3, allowing for easy content creation and management. In comparison, Serviceware Knowledge's content editor is rated slightly higher at 8.3, but users report that it offers more advanced features for formatting and customization.
- Users on G2 report that Helpjuice's Analytics feature, scoring 8.7, provides valuable insights into content performance. Serviceware Knowledge, however, has a higher score of 8.7 as well, with users mentioning that its analytics tools are more comprehensive, offering deeper insights into user engagement.
- Reviewers mention that Helpjuice's Self-Service Experience is rated at 9.5, which is beneficial for users seeking to empower their customers. Serviceware Knowledge also performs well in this area, but some users feel that Helpjuice's self-service options are more straightforward and easier to implement.
Pricing
Entry-Level Pricing
Helpjuice
No pricing availableServiceware Knowledge
Serviceware Knowledge Team Edition
$8.00
Standard feature set to be really fast up and running.
- Knowledge Views
- Knowledge Tree
- Powerful Search
Free Trial
Helpjuice
Free Trial is available
Serviceware Knowledge
Free Trial is available
Ratings
Meets Requirements
9.0
344
8.9
25
Ease of Use
9.1
359
9.5
25
Ease of Setup
9.2
316
9.0
21
Ease of Admin
9.1
278
8.3
22
Quality of Support
9.5
325
9.2
25
Has the product been a good partner in doing business?
9.4
273
9.5
22
Product Direction (% positive)
9.5
343
9.5
25
Features by Category
Administration
8.8
77
Not enough data
8.6
74
Not enough data
8.7
74
Feature Not Available
Knowledge Management
9.3
70
Not enough data
8.9
69
Not enough data
8.9
69
Not enough data
Compliance
8.7
76
Not enough data
8.7
75
Not enough data
8.5
75
Not enough data
8.3
74
Not enough data
Customer Support
8.8
71
Not enough data
8.6
70
Not enough data
8.5
68
Not enough data
Data Security
8.5
73
Not enough data
8.7
71
Not enough data
9.0
71
Not enough data
Feature Not Available
Not enough data
Administration
8.5
68
Not enough data
9.0
69
Not enough data
9.2
70
Not enough data
Generative AI
8.3
63
Not enough data
Knowledge Pages
8.0
269
Not enough data
8.5
276
Not enough data
8.8
274
Not enough data
8.2
271
Not enough data
7.1
265
Not enough data
8.7
275
Not enough data
Knowledge Dissemination
8.7
269
Not enough data
9.0
274
Not enough data
8.8
267
Not enough data
8.5
263
Not enough data
8.6
262
Not enough data
7.8
255
Not enough data
9.1
266
Not enough data
7.8
253
Not enough data
7.9
252
Not enough data
Agentic AI - Knowledge Base
7.7
40
Not enough data
7.8
40
Not enough data
7.5
40
Not enough data
Generative AI
8.4
117
Not enough data
Self-Service Experience
9.6
164
Not enough data
9.0
162
Not enough data
7.4
149
Not enough data
8.5
148
Not enough data
8.8
148
Not enough data
Self-Service Platform
9.4
156
Not enough data
8.1
145
Not enough data
8.0
144
Not enough data
8.0
141
Not enough data
Agentic AI - Customer Self-Service
7.6
40
Not enough data
7.7
40
Not enough data
7.7
40
Not enough data
7.8
40
Not enough data
8.2
39
Not enough data
7.7
40
Not enough data
8.1
40
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Helpjuice and Serviceware Knowledge are categorized as Contact Center Knowledge Base, Customer Self-Service, and Knowledge Base
Unique Categories
Helpjuice has no unique categories
Serviceware Knowledge has no unique categories
Reviews
Reviewers' Company Size
Helpjuice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Serviceware Knowledge
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.8%
Information Technology and Services
11.6%
Telecommunications
4.4%
Hospital & Health Care
2.8%
Financial Services
2.8%
Other
53.7%
Telecommunications
11.1%
Information Technology and Services
11.1%
Financial Services
11.1%
Consumer Services
11.1%
Wholesale
7.4%
Other
48.1%
Alternatives
Discussions
Helpjuice has no discussions with answers
Serviceware Knowledge has no discussions with answers
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