Compare Halp and Jira Service Management 
Featured Products
At a Glance
Market Segments
Mid-Market (83.3% of reviews)
Mid-Market (42.9% of reviews)
Entry-Level Pricing
$15.00 1 Per help desk agent / mo Per Month
0/agent/month
Halp
Star Rating
(49)4.7 out of 5
Market Segments
Mid-Market (83.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$15.00 1 Per help desk agent / mo Per Month
Browse all 2 pricing plansJira Service Management
Star Rating
(967)4.3 out of 5
Market Segments
Mid-Market (42.9% of reviews)
Pros & Cons
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Jira Service Management excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Halp. Users appreciate its robust integration with the Atlassian suite, which enhances collaboration and support capabilities across teams.
- Users say that Halp shines in its ease of use, particularly for teams that rely on Slack for communication. Reviewers highlight how the platform automates workflows, making it simple to respond to requests and manage support tickets efficiently.
- According to verified reviews, Jira Service Management is praised for its comprehensive features that cater to both IT and non-IT teams. Users find it easy to track the development lifecycle and manage tasks, which contributes to a smoother support experience.
- Reviewers mention that Halp offers a friendly interface that makes it easy for end users to get the support they need. This user-centric design is particularly beneficial for organizations looking to streamline their support processes without overwhelming their teams.
- G2 reviewers highlight that while Halp has a higher star rating, its lower total number of reviews suggests that its user base may not be as extensive or diverse as that of Jira Service Management. This could impact the reliability of feedback for potential buyers.
- Users report that Jira Service Management's implementation process is generally straightforward, with many praising its intuitive onboarding features. This contrasts with Halp, which, despite its ease of use, may not offer the same depth of functionality for larger teams or complex workflows.
Pricing
Entry-Level Pricing
Halp
Standard
$15.00
1 Per help desk agent / mo Per Month
For teams getting started with conversational ticketing
- Unlimited custom tickets, fields, and forms
- Unlimited requesters and Slack channels
- Unlimited queues
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Free Trial
Halp
Free Trial is available
Jira Service Management
Free Trial is available
Ratings
Meets Requirements
9.2
34
8.7
857
Ease of Use
9.5
34
8.2
864
Ease of Setup
9.3
23
8.0
470
Ease of Admin
9.4
24
8.0
366
Quality of Support
9.6
28
8.4
740
Has the product been a good partner in doing business?
9.9
21
8.7
343
Product Direction (% positive)
9.2
29
8.7
824
Features by Category
Ticket and Case Management
Not enough data
8.9
84
Not enough data
9.0
80
Not enough data
8.9
84
Not enough data
8.9
80
Not enough data
8.8
81
Not enough data
8.8
82
Not enough data
9.2
80
Not enough data
8.5
77
Generative AI
Not enough data
7.9
54
Not enough data
7.9
53
Agentic AI - Help Desk
Not enough data
8.3
41
Not enough data
8.5
40
Not enough data
8.3
40
Communication Channels
Not enough data
8.9
81
Not enough data
8.9
80
Not enough data
8.3
73
Not enough data
8.1
71
Not enough data
7.9
68
Platform
Not enough data
8.1
84
Not enough data
8.4
86
Not enough data
8.9
89
Not enough data
8.8
84
Not enough data
8.7
84
Not enough data
8.7
81
Administration
Not enough data
8.9
166
|
Verified
Not enough data
8.5
160
|
Verified
Not enough data
8.9
171
|
Verified
Service Desk
Not enough data
8.9
177
|
Verified
Not enough data
8.8
177
|
Verified
Not enough data
8.8
179
|
Verified
Management
Not enough data
9.0
154
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
8.7
148
|
Verified
Not enough data
8.6
144
|
Verified
Not enough data
8.6
139
|
Verified
Functionality
Not enough data
9.2
159
|
Verified
Not enough data
8.8
150
Not enough data
8.7
154
|
Verified
Not enough data
8.9
154
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
8.3
80
Not enough data
8.5
79
Not enough data
8.3
81
Not enough data
8.3
79
Not enough data
8.3
80
Not enough data
8.1
80
Not enough data
8.3
81
Monitoring
Not enough data
8.9
145
|
Verified
Not enough data
9.0
149
|
Verified
Not enough data
9.1
146
|
Verified
Not enough data
8.5
69
Management Tools
Not enough data
9.1
149
|
Verified
Not enough data
9.0
148
|
Verified
Not enough data
9.0
135
|
Verified
Generative AI
Not enough data
8.0
76
Not enough data
8.3
74
Agentic AI - Incident Management
Not enough data
8.3
60
Not enough data
8.4
60
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.5
60
Generative AI
Not enough data
8.3
25
Agentic AI - IT Alerting
Not enough data
8.4
24
Not enough data
8.7
24
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.5
24
Not enough data
8.7
24
Not enough data
8.7
24
Incident Management
8.8
12
8.7
308
8.1
13
8.8
315
8.6
16
8.8
326
8.9
11
8.5
281
9.2
11
8.5
276
Reporting
7.4
14
8.5
311
8.0
11
8.4
301
8.3
8
8.2
231
Access & Usability
9.6
9
8.1
227
9.3
15
8.6
279
Not enough data
8.5
236
8.8
13
8.4
232
Agentic AI - Service Desk
Not enough data
8.2
75
Not enough data
8.2
74
Not enough data
8.3
73
Not enough data
8.5
74
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.5
74
Categories
Categories
Shared Categories
Halp and Jira Service Management are categorized as Service Desk
Unique Categories
Halp has no unique categories
Jira Service Management is categorized as IT Service Management (ITSM) Tools, Incident Management, IT Alerting, and Help Desk
Reviews
Reviewers' Company Size
Halp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.8%
Computer Software
16.7%
Financial Services
6.3%
Computer Games
4.2%
Entertainment
4.2%
Other
47.9%
Information Technology and Services
30.9%
Computer Software
16.1%
Financial Services
4.8%
Internet
4.5%
Telecommunications
3.2%
Other
40.4%
Alternatives
Discussions
How to Migrate Exchange to Office 365?
1 Comment
AJ
To know how to migrate Exchange to Office 365 Mailboxes, I would recommend you download a free version of Shoviv Exchange Migration.
For more information...Read more
How to send email requests into Slack
1 Comment
Official Response from Halp
https://plz.halp.com/article/how-to-send-email-requests-into-slack/Read more
How to set or update the triage channel in Slack
1 Comment
Official Response from Halp
https://plz.halp.com/article/how-to-set-the-triage-channel-in-slack/Read more
What is Jira Service Management used for?
2 Comments
SP
the tool is basically used for ticketing the IR or the Incident management processRead more
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
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