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Compare GrooveHQ and Supportbench 
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At a Glance
Market Segments
Small-Business (77.2% of reviews)
Small-Business (65.0% of reviews)
Entry-Level Pricing
$15.00 1 User Per Month
No pricing available
GrooveHQ
Star Rating
(194)4.6 out of 5
Market Segments
Small-Business (77.2% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 1 User Per Month
Browse all 4 pricing plansSupportbench
Star Rating
(119)4.9 out of 5
Market Segments
Small-Business (65.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SupportbenchSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that GrooveHQ excels in its ticket creation user experience with a score of 9.3, while Supportbench shines even brighter with a score of 9.5, indicating a more intuitive interface for creating support tickets.
- Reviewers mention that Supportbench's workflow management is superior, scoring 9.7 compared to GrooveHQ's 8.9, suggesting that users find it easier to automate and manage their support processes effectively.
- G2 users highlight that Supportbench offers better response automation features, scoring 9.5 against GrooveHQ's 9.0, which allows for more efficient handling of customer inquiries.
- Users on G2 appreciate Supportbench's customer and contacts database, which received a score of 9.6, significantly higher than GrooveHQ's 8.5, indicating a more robust system for managing customer information.
- Reviewers say that Supportbench's mobile optimization is a standout feature, scoring 9.4, while GrooveHQ lags behind with a score of 7.2, suggesting that Supportbench provides a better experience for users on mobile devices.
- Users report that Supportbench's customization options are more extensive, scoring 9.6 compared to GrooveHQ's 8.1, allowing businesses to tailor the software to their specific needs more effectively.
Pricing
Entry-Level Pricing
GrooveHQ
Starter
$15.00
1 User Per Month
Perfect for small teams
- 1 Mailbox
- Knowledge Base
- Web widget
Supportbench
No pricing availableFree Trial
GrooveHQ
Free Trial is available
Supportbench
Free Trial is available
Ratings
Meets Requirements
8.9
161
9.6
102
Ease of Use
9.4
161
9.6
103
Ease of Setup
9.4
83
9.6
38
Ease of Admin
9.3
78
9.6
16
Quality of Support
9.2
149
9.7
102
Has the product been a good partner in doing business?
9.1
75
9.8
16
Product Direction (% positive)
8.7
150
9.8
102
Features by Category
Ticket and Case Management
9.3
74
|
Verified
9.5
88
9.3
78
|
Verified
9.5
88
8.9
78
|
Verified
9.6
88
9.0
69
|
Verified
9.5
87
8.7
44
|
Verified
9.4
85
8.8
79
|
Verified
9.3
83
9.2
75
|
Verified
9.3
87
8.5
55
9.6
84
Generative AI
8.5
13
9.3
53
8.6
12
9.4
53
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
9.5
89
9.3
73
|
Verified
9.6
87
8.4
40
9.5
85
8.2
39
|
Verified
9.4
80
7.8
26
|
Verified
9.3
81
Platform
7.2
47
|
Verified
9.4
77
8.1
66
|
Verified
9.5
79
8.8
67
|
Verified
9.5
80
8.9
51
|
Verified
9.4
77
7.8
67
|
Verified
9.6
80
8.2
70
|
Verified
9.6
79
Generative AI
8.8
10
Not enough data
Self-Service Experience
8.7
50
Not enough data
8.8
47
Not enough data
Feature Not Available
Not enough data
7.8
30
Not enough data
8.9
38
Not enough data
Self-Service Platform
8.5
40
Not enough data
8.4
38
Not enough data
8.4
21
Not enough data
8.7
38
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
GrooveHQ and Supportbench are categorized as Help Desk
Unique Categories
GrooveHQ is categorized as Customer Self-Service and Shared Inbox
Supportbench has no unique categories
Reviews
Reviewers' Company Size
GrooveHQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Supportbench
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.5%
Information Technology and Services
10.4%
Marketing and Advertising
7.8%
Retail
4.1%
Health, Wellness and Fitness
3.6%
Other
60.6%
Information Technology and Services
17.9%
Marketing and Advertising
16.2%
Computer Software
8.5%
Consumer Services
6.0%
Human Resources
3.4%
Other
47.9%
Alternatives
Discussions
GrooveHQ has no discussions with answers
What do you enjoy most about using Supportbench?
7 Comments
EF
customer services platform is really good Read more
Supportbench has no more discussions with answers
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