Users report that Gartner excels in providing comprehensive market analysis, with reviewers mentioning that the "Market Insights" feature offers valuable data for decision-making, while Peer Insights lacks a similar depth in market research.
Reviewers mention that Peer Insights has a more user-friendly interface, with users on G2 highlighting the "Dashboard Customization" feature as particularly intuitive, whereas Gartner's interface can feel cluttered and less accessible.
G2 users indicate that Gartner's customer support is slightly less responsive, with a quality of support rating of 8.2, while users report that Peer Insights, despite a lower rating of 8.0, provides quicker response times and more personalized assistance.
Users say that both platforms have strong ease of use ratings, but reviewers mention that Peer Insights scores higher (9.3) due to its streamlined setup process, while Gartner's setup can be more complex and time-consuming.
Reviewers mention that Gartner's product direction is highly rated at 8.1, but users on G2 highlight that Peer Insights has a perfect score of 10.0, indicating a stronger alignment with user needs and future enhancements.
Users report that while both platforms cater to mid-market segments, Peer Insights has a larger proportion of reviews from this demographic (54.5%), suggesting a more tailored approach to mid-market users compared to Gartner's 36.7%.
Pricing
Entry-Level Pricing
Gartner
No pricing available
Peer Insights
No pricing available
Free Trial
Gartner
No trial information available
Peer Insights
No trial information available
Ratings
Meets Requirements
8.6
61
9.5
7
Ease of Use
8.6
61
9.3
7
Ease of Setup
8.8
16
Not enough data
Ease of Admin
8.8
12
Not enough data
Quality of Support
8.2
57
8.0
5
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