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Compare Gainsight Customer Success and Tango 
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At a Glance
Market Segments
Mid-Market (57.6% of reviews)
Small-Business (43.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Gainsight Customer Success
Star Rating
(1,627)4.5 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Gainsight Customer SuccessTango
Star Rating
(502)4.7 out of 5
Market Segments
Small-Business (43.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TangoGainsight Customer Success vs Tango
When assessing the two solutions, reviewers found Tango easier to use, set up, and administer. Reviewers also preferred doing business with Tango overall.
- Reviewers felt that Tango meets the needs of their business better than Gainsight Customer Success.
- When comparing quality of ongoing product support, reviewers felt that Tango is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Gainsight Customer Success over Tango.
Pricing
Entry-Level Pricing
Gainsight Customer Success
No pricing availableTango
No pricing availableFree Trial
Gainsight Customer Success
No trial information availableTango
Free Trial is available
Ratings
Meets Requirements
8.6
1,328
9.4
376
Ease of Use
8.0
1,360
9.2
380
Ease of Setup
6.6
700
9.0
301
Ease of Admin
6.9
624
9.2
268
Quality of Support
8.5
1,131
9.3
344
Has the product been a good partner in doing business?
8.9
634
9.5
287
Product Direction (% positive)
9.2
1,330
9.0
355
Features by Category
Customer Information
8.6
1091
|
Verified
Not enough data
8.5
1045
|
Verified
Not enough data
8.4
1036
|
Verified
Not enough data
8.2
1048
|
Verified
Not enough data
8.1
913
|
Verified
Not enough data
7.9
895
|
Verified
Not enough data
8.0
940
|
Verified
Not enough data
Predictions
8.0
926
|
Verified
Not enough data
7.4
815
|
Verified
Not enough data
8.1
887
|
Verified
Not enough data
6.8
640
|
Verified
Not enough data
Platform
8.2
1089
|
Verified
Not enough data
7.9
955
|
Verified
Not enough data
7.8
960
|
Verified
Not enough data
8.1
964
|
Verified
Not enough data
8.1
1008
|
Verified
Not enough data
8.1
1001
|
Verified
Not enough data
8.5
1005
|
Verified
Not enough data
8.6
915
|
Verified
Not enough data
8.4
1031
|
Verified
Not enough data
8.4
1003
|
Verified
Not enough data
Generative AI
7.0
290
Not enough data
7.1
291
Not enough data
Agentic AI - Customer Success
7.6
14
Not enough data
7.6
13
Not enough data
8.7
13
Not enough data
8.2
13
Not enough data
8.1
13
Not enough data
Sales Team
7.7
102
Not enough data
Feature Not Available
Not enough data
8.1
139
Not enough data
Intelligence
7.8
123
Not enough data
6.9
109
Not enough data
7.6
102
Not enough data
Mapping
7.6
111
Not enough data
8.1
123
Not enough data
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.8
173
Not enough data
8.6
150
Not enough data
7.9
123
Not enough data
6.8
111
Not enough data
Customization
8.1
144
Not enough data
7.7
104
Not enough data
7.6
102
Not enough data
7.6
97
Not enough data
Generative AI
7.0
47
Not enough data
7.2
49
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Rewards & Incentives
Not enough data
9.5
258
Not enough data
8.9
245
Not enough data
9.2
246
Not enough data
8.8
237
Not enough data
8.9
253
Not enough data
8.4
241
Not enough data
9.0
246
Not enough data
8.4
208
Not enough data
8.6
211
Agentic AI - Rewards and Incentives
Not enough data
8.7
20
Not enough data
9.0
20
Categories
Categories
Shared Categories
Gainsight Customer Success and Tango share no categories
Unique Categories
Gainsight Customer Success is categorized as Experience Management, Customer Revenue Optimization, and Customer Success
Tango is categorized as Rewards and Incentives
Reviews
Reviewers' Company Size
Gainsight Customer Success
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tango
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
39.0%
Information Technology and Services
20.2%
Marketing and Advertising
3.8%
Telecommunications
3.7%
Computer & Network Security
3.4%
Other
29.9%
Computer Software
9.9%
Marketing and Advertising
6.8%
Research
5.5%
Non-Profit Organization Management
5.3%
Information Technology and Services
4.9%
Other
67.6%
Discussions
How do we import notes from our previous history of customer data into gainsites newsfeed
2 Comments
KM
You can create a custom field on the Company object and write a rule to update that value. If you make this an editable rich text field, you can then make...Read more
What is Gainsight used for?
2 Comments
NS
Organizing information about customers to help those managing the account to document progress.Read more
What is Gainsight PX?
2 Comments
JD
Gainsight PX (Product Experience) allows you to target end users with engagements and guides based on usage analytics and other data, driving product...Read more
What is the email address to someone that can solve problems and cares about making the company better?
2 Comments
PK
Orders@tangocard.comRead more
What's a Tango gift card?
1 Comment
AA
Tango gift card (e-gift cards) is a vendor and rewards/incentives are sent out via email. Recipients are able to redeem Tango Cards at over 300 retailers...Read more
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