Describe the project or task the provider helped with:
We have a reward policy in my organization where we reward Premier customers every quarter of the month . Premier customers are customers who have crossed a specific spending threshold within a three month period.
In time past ,we had rewarded these customers with airtime minutes and internet data bundles ,however we realized it was becoming overly predictable. Thus ,we tried seeking alternative ways for us to reward our customers.
Our research team suggested Giftbit and we gave it a try.
What do you like best?
I love the ease with which we get to send this out to customers . Also the fact that we could use this service even though we were not in Giftbit's primary customer location. None of our customers ever complained about problems with claiming their gifts and for our customers,who can sometime be very impatient ; we have been glad they have had no reason to complain about our incentive programme.
What do you dislike?
Currently,when we send rewards to qualifying customers , we simply provide them a choice to select to claim their reward either as a Visa card or an Amazon gift card because other reward options like Starbucks cards, itunes cards etc are on unusable over here. Will be great to have a situation where our customers can have more options to select from. However ,I doubt this will happen anytime soon.