Compare Agentforce Field Service (formerly Salesforce Field Service) and Fieldcode 
Featured Products
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Enterprise (47.4% of reviews)
Entry-Level Pricing
$165.00 1 User Per Month
$25.00 1 User Per Month
Agentforce Field Service (formerly Salesforce Field Service)
Star Rating
(981)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plansFieldcode
Star Rating
(19)5.0 out of 5
Market Segments
Enterprise (47.4% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Field Service excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Fieldcode. Users appreciate its smart scheduling and real-time visibility, which streamline field operations and enhance productivity.
- According to verified reviews, Salesforce Field Service has a wealth of user feedback, with nearly 1,000 reviews compared to Fieldcode's 19. This suggests a more established user base and a broader range of experiences to draw from, making it easier for potential buyers to gauge its effectiveness.
- Users say that Salesforce Field Service offers a powerful mobile app that integrates seamlessly with the Salesforce platform, allowing technicians to access all necessary information in one place. In contrast, while Fieldcode's mobile app is praised for its ease of use, it lacks the extensive integration capabilities that Salesforce provides.
- Reviewers mention that Fieldcode shines in its ease of setup and administration, with many users highlighting its zero-touch dispatching and AI-driven scheduling as features that significantly reduce administrative workload. However, Salesforce Field Service users have noted some challenges with configuration, which can impact initial setup.
- Users report that Fieldcode's real-time updates and notifications enhance communication among team members, making it easier to manage tasks and escalations. While Salesforce Field Service also offers strong communication features, some users feel that its complexity can hinder quick updates.
- According to recent feedback, Salesforce Field Service is recognized for its comprehensive reporting and analytics capabilities, which help businesses make informed decisions. Fieldcode, while strong in route optimization, may not provide the same depth of analytical tools, which could be a consideration for data-driven organizations.
Pricing
Entry-Level Pricing
Agentforce Field Service (formerly Salesforce Field Service)
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
Fieldcode
START
$25.00
1 User Per Month
$25 per month per user
90 day free trial
- Manual ticket creation or file upload
- Route optimization and scheduling
- Skill-based technician ticket assignment
Free Trial
Agentforce Field Service (formerly Salesforce Field Service)
No trial information availableFieldcode
Free Trial is available
Ratings
Meets Requirements
8.6
349
9.9
17
Ease of Use
8.4
739
9.9
18
Ease of Setup
7.8
606
9.7
13
Ease of Admin
8.3
170
9.8
8
Quality of Support
8.6
339
10.0
17
Has the product been a good partner in doing business?
8.7
163
10.0
8
Product Direction (% positive)
9.0
342
10.0
18
Features by Category
Generative AI
7.9
152
8.6
7
7.5
150
7.5
6
Before the Job
8.5
276
9.6
9
8.6
270
10.0
17
8.6
276
9.8
18
8.4
268
9.9
16
On the Job
Feature Not Available
10.0
16
8.5
273
10.0
17
Feature Not Available
9.4
18
8.5
274
9.5
17
8.4
226
9.3
16
After the Job
8.6
278
9.9
16
8.6
272
9.9
16
8.2
226
7.8
9
8.7
227
9.7
13
Agentic AI - Field Service Management
7.6
58
Not enough data
7.8
59
Not enough data
8.0
59
Not enough data
Categories
Categories
Shared Categories
Agentforce Field Service (formerly Salesforce Field Service) and Fieldcode are categorized as Field Service Management
Unique Categories
Agentforce Field Service (formerly Salesforce Field Service) has no unique categories
Fieldcode has no unique categories
Reviews
Reviewers' Company Size
Agentforce Field Service (formerly Salesforce Field Service)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fieldcode
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Manufacturing
8.4%
Information Technology and Services
8.4%
Hospital & Health Care
4.9%
Telecommunications
4.5%
Consulting
4.4%
Other
69.4%
Information Technology and Services
63.2%
Outsourcing/Offshoring
5.3%
Oil & Energy
5.3%
Logistics and Supply Chain
5.3%
Food & Beverages
5.3%
Other
15.8%
Discussions
What is Salesforce Field Service used for?
2 Comments
DJ
The best function of Salesforce Field Service Lightning is probably task assignment. This tool allows you to create and quickly track work assignments,...Read more
Agentforce Field Service (formerly Salesforce Field Service) has no more discussions with answers
Fieldcode has no discussions with answers
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