Compare EdCast MyGuide and Oracle Service Cloud (formerly RightNow)
At a Glance
Market Segments
Small-Business (50.0% of reviews)
Enterprise (57.7% of reviews)
Entry-Level Pricing
$ 0 Single user/month
No pricing available
EdCast MyGuide
Star Rating
(22)4.9 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
$ 0 Single user/month
Browse all 3 pricing plans
Oracle Service Cloud (formerly RightNow)
Star Rating
(134)3.9 out of 5
Market Segments
Enterprise (57.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Oracle Service Cloud (formerly RightNow)
EdCast MyGuide vs Oracle Service Cloud (formerly RightNow)
When assessing the two solutions, reviewers found EdCast MyGuide easier to use, set up, and administer. Reviewers also preferred doing business with EdCast MyGuide overall.
- Reviewers felt that EdCast MyGuide meets the needs of their business better than Oracle Service Cloud (formerly RightNow).
- When comparing quality of ongoing product support, reviewers felt that EdCast MyGuide is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of EdCast MyGuide over Oracle Service Cloud (formerly RightNow).
Pricing
Entry-Level Pricing
EdCast MyGuide
Free Edition
$ 0
Single user/month
Single User, 10 MB Storage, 1 App, 3 free guides
Oracle Service Cloud (formerly RightNow)
No pricing availableFree Trial
EdCast MyGuide
Free Trial is available
Oracle Service Cloud (formerly RightNow)
No trial information availableRatings
Meets Requirements
9.7
19
8.3
94
Ease of Use
9.4
19
7.9
93
Ease of Setup
9.9
12
6.8
66
Ease of Admin
9.6
12
7.3
67
Quality of Support
9.6
19
7.4
87
Has the product been a good partner in doing business?
9.4
11
7.5
65
Product Direction (% positive)
9.4
19
6.6
90
Features by Category
Ticket and Case Management
Not enough data
8.8
31
|
Verified
Not enough data
8.4
31
|
Verified
Not enough data
8.2
30
|
Verified
Not enough data
8.7
29
|
Verified
Not enough data
7.6
29
Not enough data
8.3
29
Not enough data
8.8
30
Not enough data
8.1
27
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.6
29
|
Verified
Not enough data
8.9
29
|
Verified
Not enough data
8.3
28
|
Verified
Not enough data
7.0
16
Not enough data
8.3
19
Platform
Not enough data
8.2
10
|
Verified
Not enough data
8.0
41
|
Verified
Not enough data
8.0
23
|
Verified
Not enough data
7.7
20
|
Verified
Not enough data
7.6
29
|
Verified
Not enough data
7.6
29
|
Verified
User Analysis
9.8
10
Not enough data
10.0
10
Not enough data
User Support
10.0
10
Not enough data
9.8
10
Not enough data
10.0
9
Not enough data
Walkthrough Type
9.8
10
Not enough data
10.0
9
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
8.5
30
|
Verified
Not enough data
8.1
30
|
Verified
Not enough data
8.8
22
|
Verified
Not enough data
8.4
15
|
Verified
Not enough data
Not enough data
Internal Use
Not enough data
8.0
41
|
Verified
Not enough data
8.7
29
|
Verified
Not enough data
7.9
16
Not enough data
8.0
32
|
Verified
Not enough data
8.4
23
|
Verified
Not enough data
8.1
32
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
9.4
13
8.3
43
9.4
11
8.0
40
8.6
6
7.8
24
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
7.7(won by default)
11
Not enough data
8.2(won by default)
14
Not enough data
8.0(won by default)
10
Channels
Not enough data
8.2(won by default)
16
Not enough data
7.4(won by default)
13
Not enough data
8.7(won by default)
13
Not enough data
7.8(won by default)
15
Not enough data
8.8(won by default)
10
Insight
Not enough data
8.1(won by default)
14
Not enough data
8.7(won by default)
15
Not enough data
7.9(won by default)
14
Not enough data
8.4(won by default)
15
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
EdCast MyGuide and Oracle Service Cloud (formerly RightNow) are categorized as Customer Self-Service
Unique Categories
EdCast MyGuide is categorized as Digital Adoption Platform
Oracle Service Cloud (formerly RightNow) is categorized as Social Customer Service, Live Chat, Help Desk, and Digital Customer Service Platforms
Reviews
Reviewers' Company Size
EdCast MyGuide
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Oracle Service Cloud (formerly RightNow)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
35.0%
E-Learning
15.0%
Computer Software
15.0%
Telecommunications
10.0%
Retail
5.0%
Other
20.0%
Information Technology and Services
14.2%
Retail
14.2%
Computer Software
7.1%
Financial Services
4.4%
Education Management
3.5%
Other
56.6%
Alternatives
Discussions
EdCast MyGuide has no discussions with answers
Oracle Service Cloud (formerly RightNow) has no discussions with answers
