Compare EasyVista Service Manager and SysAid 
Featured Products
At a Glance
Market Segments
Enterprise (61.3% of reviews)
Mid-Market (59.9% of reviews)
Entry-Level Pricing
No pricing available
Free Trial 1 Agent Per Year
EasyVista Service Manager
Star Rating
(98)3.9 out of 5
Market Segments
Enterprise (61.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about EasyVista Service ManagerSysAid
Star Rating
(740)4.5 out of 5
Market Segments
Mid-Market (59.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 Agent Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SysAid excels in user satisfaction, with a significantly higher overall rating compared to EasyVista Service Manager. Users appreciate SysAid's user-friendly design and the ability to automate ticketing processes, which enhances efficiency and reduces IT workload.
- According to verified reviews, SysAid's implementation process is praised for its speed and ease, allowing teams to get up and running quickly. In contrast, while EasyVista Service Manager is noted for its fast implementation and highly customizable workflows, some users still find SysAid's onboarding experience more intuitive.
- Users say that SysAid provides robust performance insights on a weekly basis, helping IT departments track activities effectively. EasyVista Service Manager, on the other hand, is recognized for its centralized management capabilities, allowing organizations to manage all processes within a single system.
- Reviewers mention that SysAid shines in its support quality, receiving high marks for responsiveness and helpfulness. In comparison, while EasyVista Service Manager offers good customer support, some users feel that SysAid's support is more effective in addressing their needs.
- According to recent user feedback, SysAid's ticketing system is highly rated for its automation features and ticket prioritization, which streamline workflows. EasyVista Service Manager also offers a solid ticketing system, but users have noted that SysAid's features are more advanced and user-friendly.
- G2 reviewers highlight that SysAid's ease of use is a standout feature, with many users finding it straightforward to navigate. In contrast, while EasyVista Service Manager is described as easy to use, some users report that it lacks the same level of intuitiveness found in SysAid, particularly in its self-service portal.
Pricing
Entry-Level Pricing
EasyVista Service Manager
No pricing availableSysAid
Help Desk
Free Trial
1 Agent Per Year
A comprehensive, generative AI Help Desk platform, revolutionizing IT ticket management and service delivery.
- AI Chatbot
- Asset Management
- Self-Service Portal
Free Trial
EasyVista Service Manager
No trial information availableSysAid
Free Trial is available
Ratings
Meets Requirements
8.1
91
8.9
594
Ease of Use
7.0
91
9.0
597
Ease of Setup
7.3
76
8.5
524
Ease of Admin
7.6
77
8.8
519
Quality of Support
7.7
84
9.0
585
Has the product been a good partner in doing business?
8.1
72
9.1
511
Product Direction (% positive)
7.8
85
9.1
563
Features by Category
Ticket and Case Management
Not enough data
9.0
45
Not enough data
8.7
46
Not enough data
8.5
46
Not enough data
8.2
43
Not enough data
8.3
45
Not enough data
8.4
45
Not enough data
8.6
44
Not enough data
8.2
42
Generative AI
Not enough data
7.7
37
Not enough data
7.6
37
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.8
44
Not enough data
9.0
42
Not enough data
8.1
42
Not enough data
6.0
38
Not enough data
5.7
39
Platform
Not enough data
6.8
46
Not enough data
8.3
46
Not enough data
8.9
48
Not enough data
8.3
46
Not enough data
8.7
45
Not enough data
8.7
45
Administration
9.2
12
|
Verified
8.8
232
|
Verified
9.0
12
|
Verified
8.7
265
|
Verified
8.2
13
|
Verified
8.8
271
|
Verified
Service Desk
8.7
14
|
Verified
9.5
291
|
Verified
8.7
13
|
Verified
9.3
280
|
Verified
9.0
13
|
Verified
8.9
256
|
Verified
Management
7.6
14
|
Verified
8.7
252
|
Verified
7.8
13
|
Verified
9.0
255
|
Verified
7.9
13
|
Verified
8.7
236
|
Verified
8.3
14
|
Verified
8.6
238
|
Verified
7.9
12
|
Verified
8.3
180
|
Verified
Functionality
8.8
12
|
Verified
9.4
267
|
Verified
7.7
10
|
Verified
8.8
222
|
Verified
7.6
11
|
Verified
8.9
229
|
Verified
8.2
12
|
Verified
8.5
220
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
7.3
5
Not enough data
Not enough data
Not enough data
8.7
5
7.5
6
Not enough data
8.3
5
Not enough data
8.7
5
7.7
5
Not enough data
8.7
5
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
7.8
24
9.0
406
7.1
25
8.9
418
7.3
24
9.1
426
6.3
21
8.4
388
6.1
16
8.5
375
Reporting
6.0
22
8.6
415
6.7
20
8.4
388
7.7
13
8.3
325
Access & Usability
6.1
15
7.4
295
7.8
20
8.8
392
7.9
20
9.0
385
7.9
14
8.6
313
Agentic AI - Service Desk
Not enough data
Not enough data
8.9
6
Not enough data
9.2
6
Not enough data
8.9
6
Not enough data
7.3
5
Not enough data
8.7
5
Not enough data
8.6
6
Not enough data
Categories
Categories
Shared Categories
EasyVista Service Manager and SysAid are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
EasyVista Service Manager is categorized as Enterprise Monitoring
SysAid is categorized as Help Desk and AIOps Platforms
Reviews
Reviewers' Company Size
EasyVista Service Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SysAid
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Higher Education
11.8%
Information Technology and Services
9.7%
Government Administration
7.5%
Insurance
7.5%
Hospital & Health Care
5.4%
Other
58.1%
Information Technology and Services
14.4%
Hospital & Health Care
7.3%
Financial Services
4.6%
Banking
4.1%
Computer Software
3.1%
Other
66.6%
Alternatives
Discussions
EasyVista Service Manager has no discussions with answers
Does SysAid allow for modern authentication on monitored email?
2 Comments
Official Response from SysAid
In SysAid we have automated email integration, which is affected by Microsoft’s announcement that they’re retiring basic authentication for Office 365 email...Read more
SysAid compatibility with Exchange Server 2013 and above ?
1 Comment
BU
Yes, SysAid works with Exchange 2013 & higher.
Read more
I'm interested in how others have implemented it and uses that may be beneficial to our company.
1 Comment
BU
We have implemented this as the full cloud solution. We have an on Perm Server for Patch Management as well.
Read more
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