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At a Glance
Market Segments
Small-Business (44.0% of reviews)
Mid-Market (47.1% of reviews)
Entry-Level Pricing
Starting at $25.00 1 user Per Month
No pricing available
Creatio
Star Rating
(311)4.7 out of 5
Market Segments
Small-Business (44.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 user Per Month
Free Trial is available
Browse all 4 pricing plansPivotal CRM
Star Rating
(58)3.4 out of 5
Market Segments
Mid-Market (47.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Pivotal CRMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Pivotal CRM's Contact & Account Management feature scores 8.2, which is lower than Creatio's impressive 9.0. Reviewers mention that Creatio offers a more intuitive interface and better organization of customer data, making it easier to manage accounts.
- Reviewers mention that Pivotal CRM's Quality of Support is rated at 7.8, while Creatio shines with a score of 9.2. Users on G2 highlight that Creatio's support team is more responsive and helpful, providing better resources for troubleshooting and guidance.
- Users say that Pivotal CRM's Sales Force Automation capabilities, particularly in Opportunity & Pipeline Management, score 7.5, which falls short compared to Creatio's 8.9. Reviewers mention that Creatio's tools for tracking sales opportunities are more robust and user-friendly.
- G2 users report that Pivotal CRM's Email Marketing features are rated at 8.3, while Creatio excels with a score of 8.8. Users mention that Creatio provides better options for Campaign Management and Lead Management, making it easier to execute and analyze marketing efforts.
- Reviewers mention that Pivotal CRM's Data Import & Export Tools score 9.0, which is commendable, but Creatio's tools are rated slightly lower at 8.8. However, users on G2 highlight that Creatio's integration capabilities with other platforms are more seamless, enhancing overall data management.
- Users report that Pivotal CRM's Customization options are rated at 8.3, while Creatio offers a higher score of 9.3. Reviewers mention that Creatio provides more flexibility in Platform Customization and Workflow Capability, allowing businesses to tailor the software to their specific needs more effectively.
Pricing
Entry-Level Pricing
Creatio
Growth
Starting at $25.00
1 user Per Month
Provide automation to SMB clients
- No-code user interface designer
- Customization via scripts
- Unlimited number of records
Pivotal CRM
No pricing availableFree Trial
Creatio
Free Trial is available
Pivotal CRM
No trial information availableRatings
Meets Requirements
9.1
222
7.9
42
Ease of Use
9.0
249
7.3
42
Ease of Setup
8.4
150
7.9
14
Ease of Admin
8.6
119
8.2
13
Quality of Support
9.1
220
7.8
36
Has the product been a good partner in doing business?
9.2
118
8.6
12
Product Direction (% positive)
9.2
207
6.0
41
Features by Category
Sales Force Automation
9.0
152
|
Verified
8.2
28
|
Verified
9.0
91
Feature Not Available
8.9
144
|
Verified
7.5
25
|
Verified
8.8
148
|
Verified
8.0
31
|
Verified
8.7
117
|
Verified
8.4
18
|
Verified
8.7
132
|
Verified
7.9
27
|
Verified
8.6
129
|
Verified
8.2
18
|
Verified
8.8
125
|
Verified
8.2
17
|
Verified
8.9
121
|
Verified
8.3
22
|
Verified
Marketing Automation
8.8
132
|
Verified
8.3
20
|
Verified
8.9
123
|
Verified
Feature Not Available
9.1
141
|
Verified
8.3
21
|
Verified
8.9
109
|
Verified
Feature Not Available
Customer Support
9.1
122
|
Verified
7.5
18
|
Verified
8.8
113
|
Verified
7.7
17
|
Verified
8.9
128
|
Verified
8.4
19
|
Verified
8.8
110
|
Verified
8.1
18
|
Verified
9.1
115
|
Verified
8.8
17
|
Verified
Reporting & Analytics
8.8
147
|
Verified
7.9
26
|
Verified
9.0
155
|
Verified
8.3
25
|
Verified
8.7
120
|
Verified
8.0
19
|
Verified
Mobile & Social
8.6
115
|
Verified
Feature Not Available
8.5
110
|
Verified
Feature Not Available
8.5
122
|
Verified
7.2
15
|
Verified
Platform
8.8
96
|
Verified
9.2
8
|
Verified
9.0
97
|
Verified
8.3
7
|
Verified
8.8
97
|
Verified
8.7
9
|
Verified
8.7
70
8.6
6
|
Verified
8.9
79
|
Verified
9.3
7
|
Verified
8.7
82
|
Verified
8.8
7
|
Verified
8.8
91
|
Verified
8.7
9
|
Verified
8.6
76
|
Verified
8.6
7
|
Verified
Integration
8.8
98
|
Verified
9.3
9
|
Verified
8.7
81
|
Verified
9.3
7
|
Verified
8.5
75
8.6
6
|
Verified
Generative AI
9.0
28
Not enough data
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Retail Distributed Order Management SystemsHide 8 FeaturesShow 8 Features
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Control
Not enough data
Not enough data
Not enough data
Not enough data
Omni-Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Setup
9.2
22
Not enough data
8.9
22
Not enough data
8.9
19
Not enough data
9.1
24
Not enough data
Management
8.9
19
Not enough data
8.9
18
Not enough data
8.8
20
Not enough data
Generative AI
9.0
10
Not enough data
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
17
|
Verified
Not enough data
8.1
17
|
Verified
Not enough data
8.2
16
Not enough data
8.3
17
Not enough data
8.8
19
Not enough data
Generative AI
9.3
5
Not enough data
Functions
8.5
19
Not enough data
8.6
18
Not enough data
8.9
19
|
Verified
Not enough data
8.5
14
Not enough data
7.9
15
Not enough data
8.4
16
Not enough data
8.1
16
|
Verified
Not enough data
8.5
17
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.3
19
|
Verified
Not enough data
9.3
22
|
Verified
Not enough data
9.0
23
|
Verified
Not enough data
7.7
15
Not enough data
9.2
18
Not enough data
Digital Workflows
9.0
10
Not enough data
9.5
13
Not enough data
9.1
13
Not enough data
Forms
9.2
12
Not enough data
9.2
12
Not enough data
8.5
12
Not enough data
Automation
9.4
13
Not enough data
9.4
12
Not enough data
8.8
11
Not enough data
8.2
11
Not enough data
Agentic AI - Digital Process Automation (DPA)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Lead Monitoring
9.2
8
Not enough data
9.3
10
Not enough data
8.8
7
Not enough data
Agentic AI - Lead Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
8.3
8
Not enough data
8.8
8
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
Analytics
8.7
9
Not enough data
8.8
10
Not enough data
Customization
8.5
8
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
9.0
8
Not enough data
Revenue Operations & Intelligence (RO&I)Hide 23 FeaturesShow 23 Features
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
CRM Data Enrichment
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Account Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Retail Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.9
23
Not enough data
8.9
24
Not enough data
8.5
20
Not enough data
8.6
25
Not enough data
9.0
21
Not enough data
Predictive Analytics
9.2
22
Not enough data
8.8
23
Not enough data
8.4
20
Not enough data
8.8
23
Not enough data
Sales Management
8.7
26
Not enough data
8.5
21
Not enough data
9.2
24
Not enough data
8.6
27
Not enough data
User Interface Design
9.5
22
Not enough data
9.0
23
Not enough data
9.0
24
Not enough data
9.5
28
Not enough data
Data Control
9.0
25
Not enough data
9.0
25
Not enough data
9.4
25
Not enough data
Publishing
9.2
24
Not enough data
9.2
23
Not enough data
9.3
23
Not enough data
Agentic AI - No-Code Development Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Creatio and Pivotal CRM are categorized as CRM
Unique Categories
Creatio is categorized as Retail Analytics, Workflow Management, Digital Process Automation (DPA), Retail Distributed Order Management Systems, No-Code Development Platforms, Sales Analytics, Lead Capture, Help Desk, Contact Center, AI Agents For Business Operations, and Revenue Operations & Intelligence (RO&I)
Pivotal CRM has no unique categories
Reviews
Reviewers' Company Size
Creatio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pivotal CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.0%
Computer Software
10.9%
Financial Services
6.0%
Banking
4.9%
Telecommunications
2.6%
Other
57.7%
Computer Software
11.5%
Real Estate
7.7%
Financial Services
7.7%
Consumer Services
5.8%
Medical Devices
3.8%
Other
63.5%
Alternatives
Discussions
what makes bpm'online better than other CRM systems
2 Comments
CZ
It's easier to organize customer data, better plan activities and analyze them. Campaigns are now better and information can be used in more effective ways.Read more
Creatio has no more discussions with answers
Pivotal CRM has no discussions with answers
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