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At a Glance
Market Segments
Small-Business (79.2% of reviews)
Small-Business (66.7% of reviews)
Entry-Level Pricing
Starting at $9.00 Per Month
Starting at $25.00
Copper
Star Rating
(1,151)4.5 out of 5
Market Segments
Small-Business (79.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 Per Month
Free Trial is available
Browse all 4 pricing plansPipeline CRM
Star Rating
(946)4.4 out of 5
Market Segments
Small-Business (66.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Pipeline CRM excels in Ease of Use with a score of 8.8, while Copper shines with an even higher score of 9.1, indicating that Copper may offer a more intuitive user experience overall.
- Reviewers mention that Pipeline CRM's Contact & Account Management feature is rated at 8.7, which is slightly lower than Copper's score of 8.9, suggesting that Copper may provide more robust tools for managing customer relationships.
- G2 users highlight that Pipeline CRM has a strong Quality of Support rating at 8.9, compared to Copper's 8.6, indicating that Pipeline CRM may offer slightly better customer service and support options.
- Users on G2 report that Pipeline CRM's Integration capabilities, particularly with Data Import & Export Tools, score 8.4, while Copper's score of 8.6 suggests it may have a slight edge in this area, making it easier to connect with other applications.
- Reviewers say that Pipeline CRM's Sales Force Automation features, such as Opportunity & Pipeline Management, are rated at 8.7, closely matching Copper's 8.8, indicating both products are strong contenders in managing sales processes.
- Users report that Pipeline CRM's Customization options score 8.1, while Copper's 8.3 indicates that Copper may offer more flexibility in tailoring the software to meet specific business needs.
Pricing
Entry-Level Pricing
Copper
Copper Starter Edition - Annual
Starting at $9.00
Per Month
Get started on the Google Workspace CRM with essential relationship management tools + Zapier.
- 1,000 contact limit
- Google Workspace integration
- Activity feed
Pipeline CRM
Start
Starting at $25.00
Pre-sales pipeline management
- Unlimited file storage
- Deal and Activity Reporting
- Free CRM switching tool
Free Trial
Copper
Free Trial is available
Pipeline CRM
Free Trial is available
Ratings
Meets Requirements
8.7
923
8.6
830
Ease of Use
9.1
934
8.9
833
Ease of Setup
8.7
438
8.8
385
Ease of Admin
8.9
417
8.9
376
Quality of Support
8.6
855
8.9
764
Has the product been a good partner in doing business?
9.0
412
9.1
368
Product Direction (% positive)
9.0
865
8.6
826
Features by Category
Sales Force Automation
8.9
652
|
Verified
8.7
644
|
Verified
Feature Not Available
Feature Not Available
8.8
656
|
Verified
8.7
634
|
Verified
8.4
655
|
Verified
8.4
649
|
Verified
7.6
354
|
Verified
7.8
393
|
Verified
8.8
531
|
Verified
8.1
457
|
Verified
7.9
338
7.6
313
|
Verified
7.6
311
7.8
347
|
Verified
8.3
404
8.2
424
|
Verified
Marketing Automation
7.9
434
|
Verified
7.5
368
|
Verified
Feature Not Available
7.6
362
|
Verified
8.6
593
|
Verified
8.6
495
|
Verified
Feature Not Available
7.5
321
|
Verified
Customer Support
8.2
389
8.4
377
|
Verified
8.0
398
8.5
398
8.2
453
8.4
419
7.8
316
8.3
329
|
Verified
8.0
352
8.3
329
|
Verified
Reporting & Analytics
8.1
561
|
Verified
8.1
597
|
Verified
8.3
637
|
Verified
8.3
635
|
Verified
8.1
473
|
Verified
7.8
474
|
Verified
Mobile & Social
8.1
349
|
Verified
7.6
276
|
Verified
8.1
335
|
Verified
7.5
264
|
Verified
8.4
471
|
Verified
7.6
416
|
Verified
Platform
8.3
319
|
Verified
8.2
293
|
Verified
8.4
315
|
Verified
8.1
276
|
Verified
8.6
330
|
Verified
8.4
303
|
Verified
8.0
197
|
Verified
8.3
79
7.7
157
7.7
61
7.7
226
7.9
246
|
Verified
8.7
328
|
Verified
8.9
304
|
Verified
7.8
193
8.1
133
|
Verified
Integration
8.6
303
|
Verified
8.4
277
|
Verified
8.2
252
|
Verified
7.9
188
|
Verified
7.9
238
|
Verified
7.3
167
|
Verified
Generative AI
6.5
32
8.2
17
Agentic AI - CRM
8.5
10
8.1
6
8.5
10
8.6
6
8.5
10
8.9
6
8.0
10
9.2
6
8.0
10
10.0
5
8.5
10
9.7
5
8.7
10
9.3
5
Customization
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
8.0
5
Not enough data
8.0
5
Not enough data
9.3
5
Not enough data
Incentives
Feature Not Available
8.6
7
8.3
5
9.5
7
8.7
5
9.3
7
8.3
5
9.5
7
Personalization
Feature Not Available
9.3
7
8.3
5
9.3
7
8.3
5
9.5
7
Feature Not Available
9.5
7
Administrative
8.0
5
9.5
7
Feature Not Available
9.5
7
8.3
5
9.8
7
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Customizations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Predictive Analytics
Not enough data
9.3
5
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Sales Management
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Copper and Pipeline CRM are categorized as CRM, Sales Analytics, Sales Performance Management, and Google Workspace for Sales
Unique Categories
Copper is categorized as Email Tracking and Online Form Builder
Pipeline CRM has no unique categories
Reviews
Reviewers' Company Size
Copper
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pipeline CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
11.7%
Information Technology and Services
8.3%
Computer Software
7.8%
Real Estate
6.9%
Financial Services
4.5%
Other
60.7%
Construction
9.6%
Marketing and Advertising
8.3%
Information Technology and Services
7.5%
Computer Software
4.6%
Internet
3.7%
Other
66.4%
Alternatives
Discussions
How seamless is the Gmail/Google Apps integration?
2 Comments
RZ
It will require heavily coding to be able to break a crack in this process while violating the agreement of the software. I have a friend who does this for a...Read more
What is copper CRM?
2 Comments
KG
Gmail-integrated customer relationship management system including pipelines, contact organization, and task management.Read more
What does the Chrome Extension do?
1 Comment
RZ
It will allow you to organize your plug-ins much more easier than ever and you will start loving plug-ins (healthy ones of course) while browsing. They will...Read more
How do I get a buy-in from my sales team to move from spreadsheets or another CRM to PipelineDeals?
5 Comments
Official Response from Pipeline CRM
PipelineDeals picks up where Excel leaves off. It’s familiar to Excel but more powerful and the learning curve is low. Our training helps salespeople get...Read more
How long does it take to implement a new CRM?
4 Comments
Official Response from Pipeline CRM
Because our CRM is so easy to use, 95% of customers often go live within a day or maximum within two weeks — not three or four months like with other CRMs....Read more
What’s the cost like?
3 Comments
Official Response from Pipeline CRM
Our customer see ROI three times faster than with some other CRM providers (validated by G2 Crowd) because it’s only $1.10 per sales person per day. Some of...Read more
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