# Copper vs Pipeline CRM Comparison | | Copper | Pipeline CRM | |---|---|---| | **Star Rating** | 4.5 out of 5 | 4.3 out of 5 | | **Total Reviews** | 1,157 | 950 | | **Largest Market Segment** | Small-Business (79.2% of reviews) | Small-Business (66.8% of reviews) | | **Entry Level Price** | Starting at $9.00 Per Month | Starting at $25.00 | --- ## Top Pros & Cons ### Copper Pros: - Ease of Use (27 reviews) - Gmail Integration (17 reviews) Cons: - Expensive (10 reviews) - Limited Features (10 reviews) ### Pipeline CRM Pros: - Ease of Use (9 reviews) - Intuitive (6 reviews) Cons: - Limited Features (7 reviews) - Limited Customization (6 reviews) --- ## Ratings Comparison | Rating | Copper | Pipeline CRM | |---|---|---| | **Meets Requirements** | 8.7 (927 reviews) | 8.6 (830 reviews) | | **Ease of Use** | 9.1 (938 reviews) | 8.9 (833 reviews) | | **Ease of Setup** | 8.7 (442 reviews) | 8.8 (385 reviews) | | **Ease of Admin** | 8.9 (417 reviews) | 8.9 (374 reviews) | | **Quality of Support** | 8.6 (859 reviews) | 8.9 (763 reviews) | | **Has the product been a good partner in doing business?** | 9.0 (412 reviews) | 9.1 (366 reviews) | | **Product Direction (% positive)** | 9.0 (869 reviews) | 8.5 (826 reviews) | --- ## Pricing ### Copper #### Entry-Level Pricing Plan: Copper Starter Edition - Annual Price: Starting at $9.00 Per Month Description: Get started on the Google Workspace CRM with essential relationship management tools + Zapier. Key Features: - 1,000 contact limit - Google Workspace integration - Activity feed [Browse all 4 editions](https://www.g2.com/products/copper/pricing) #### Free Trial Yes ### Pipeline CRM #### Entry-Level Pricing Plan: Start Price: Starting at $25.00 Description: Pre-sales pipeline management Key Features: - Unlimited file storage - Deal and Activity Reporting - Free CRM switching tool [Browse all 3 editions](https://www.g2.com/products/pipeline-crm/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Copper** | 8.1/10 | 756 | | **Pipeline CRM** | 8.1/10 | 736 | #### Sales Force Automation | Feature | Copper | Pipeline CRM | |---|---|---| | **Contact & Account Management** | 8.9 (655 reviews) ✓ Verified | 8.7 (642 reviews) ✓ Verified | | **Opportunity & Pipeline Mgmt.** | 8.8 (658 reviews) ✓ Verified | 8.7 (632 reviews) ✓ Verified | | **Task / Activity Management** | 8.4 (656 reviews) ✓ Verified | 8.4 (648 reviews) ✓ Verified | | **Territory & Quota Management** | 7.6 (353 reviews) ✓ Verified | 7.7 (391 reviews) ✓ Verified | | **Desktop Integration** | 8.8 (534 reviews) ✓ Verified | 8.1 (455 reviews) ✓ Verified | | **Product & Price List Management** | 7.9 (337 reviews) | 7.6 (311 reviews) ✓ Verified | | **Quote & Order Management** | 7.6 (310 reviews) | 7.8 (345 reviews) ✓ Verified | | **Customer Contract Management** | 8.3 (403 reviews) | 8.2 (422 reviews) ✓ Verified | #### Marketing Automation | Feature | Copper | Pipeline CRM | |---|---|---| | **Email Marketing** | 7.9 (435 reviews) ✓ Verified | 7.5 (366 reviews) ✓ Verified | | **Campaign Management** | Feature Not Available | 7.6 (360 reviews) ✓ Verified | | **Lead Management** | 8.6 (592 reviews) ✓ Verified | 8.5 (493 reviews) ✓ Verified | | **Marketing ROI Analytics** | Feature Not Available | 7.5 (319 reviews) ✓ Verified | #### Customer Support | Feature | Copper | Pipeline CRM | |---|---|---| | **Case Management** | 8.2 (388 reviews) | 8.4 (376 reviews) ✓ Verified | | **Customer Support Portal** | 8.0 (397 reviews) | 8.5 (396 reviews) | | **Knowledge Base** | 8.2 (452 reviews) | 8.4 (417 reviews) | | **Call Center Features** | 7.8 (315 reviews) | 8.3 (327 reviews) ✓ Verified | | **Support Analytics** | 8.0 (351 reviews) | 8.3 (327 reviews) ✓ Verified | #### Reporting & Analytics | Feature | Copper | Pipeline CRM | |---|---|---| | **Reporting** | 8.0 (561 reviews) ✓ Verified | 8.1 (596 reviews) ✓ Verified | | **Dashboards** | 8.3 (636 reviews) ✓ Verified | 8.3 (633 reviews) ✓ Verified | | **Forecasting** | 8.1 (472 reviews) ✓ Verified | 7.8 (472 reviews) ✓ Verified | #### Mobile & Social | Feature | Copper | Pipeline CRM | |---|---|---| | **Social Collaboration Features** | 8.1 (348 reviews) ✓ Verified | 7.6 (275 reviews) ✓ Verified | | **Social Network Integration** | 8.1 (334 reviews) ✓ Verified | 7.5 (262 reviews) ✓ Verified | | **Mobile User Support** | 8.4 (470 reviews) ✓ Verified | 7.6 (414 reviews) ✓ Verified | #### Platform | Feature | Copper | Pipeline CRM | |---|---|---| | **Customization** | 8.3 (321 reviews) ✓ Verified | 8.2 (291 reviews) ✓ Verified | | **Workflow Capability** | 8.4 (316 reviews) ✓ Verified | 8.1 (274 reviews) ✓ Verified | | **User, Role, and Access Management** | 8.6 (329 reviews) ✓ Verified | 8.4 (301 reviews) ✓ Verified | | **Internationalization** | 8.0 (196 reviews) ✓ Verified | 8.3 (77 reviews) | | **Sandbox / Test Environments** | 7.7 (156 reviews) | 7.6 (59 reviews) | | **Document & Content Mgmt.** | 7.7 (226 reviews) | 7.9 (244 reviews) ✓ Verified | | **Performance and Reliability** | 8.7 (328 reviews) ✓ Verified | 8.9 (303 reviews) ✓ Verified | | **Output Document Generation** | 7.8 (192 reviews) | 8.1 (131 reviews) ✓ Verified | #### Integration | Feature | Copper | Pipeline CRM | |---|---|---| | **Data Import & Export Tools** | 8.6 (302 reviews) ✓ Verified | 8.4 (275 reviews) ✓ Verified | | **Integration APIs** | 8.2 (251 reviews) ✓ Verified | 7.8 (186 reviews) ✓ Verified | | **Breadth of Partner Applications** | 7.8 (238 reviews) ✓ Verified | 7.2 (165 reviews) ✓ Verified | #### Generative AI | Feature | Copper | Pipeline CRM | |---|---|---| | **AI Text Generation** | 6.3 (31 reviews) | 8.1 (15 reviews) | #### Agentic AI - CRM | Feature | Copper | Pipeline CRM | |---|---|---| | **Autonomous Task Execution** | 8.3 (9 reviews) | Not enough data | | **Multi-step Planning** | 8.3 (9 reviews) | Not enough data | | **Cross-system Integration** | 8.3 (9 reviews) | Not enough data | | **Adaptive Learning** | 7.8 (9 reviews) | Not enough data | | **Natural Language Interaction** | 7.8 (9 reviews) | Not enough data | | **Proactive Assistance** | 8.3 (9 reviews) | Not enough data | | **Decision Making** | 8.5 (9 reviews) | Not enough data | ### Online Form Builder | Product | Score | Reviews | |---|---|---| | **Copper** | N/A | N/A | | **Pipeline CRM** | N/A | N/A | #### Customization | Feature | Copper | Pipeline CRM | |---|---|---| | **Custom Fields** | Not enough data | Not enough data | | **Conditional Logic** | Feature Not Available | Not enough data | | **Multi-page Forms** | Feature Not Available | Not enough data | | **Design** | Not enough data | Not enough data | #### Additional Functionality | Feature | Copper | Pipeline CRM | |---|---|---| | **Embedded Forms** | Not enough data | Not enough data | | **Offline Capability** | Feature Not Available | Not enough data | | **Notifications** | Not enough data | Not enough data | | **Payments** | Feature Not Available | Not enough data | | **Mobile Forms** | Feature Not Available | Not enough data | ### Google Workspace for Sales | Product | Score | Reviews | |---|---|---| | **Copper** | N/A | N/A | | **Pipeline CRM** | N/A | N/A | #### Agentic AI - Google Workspace for Sales | Feature | Copper | Pipeline CRM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### Sales Performance Management | Product | Score | Reviews | |---|---|---| | **Copper** | 8.4/10 | 5 | | **Pipeline CRM** | 9.4/10 | 8 | #### Agentic AI - Sales Performance Management | Feature | Copper | Pipeline CRM | |---|---|---| | **Autonomous Task Execution** | 8.0 (5 reviews) | Not enough data | | **Natural Language Interaction** | 8.0 (5 reviews) | Not enough data | | **Proactive Assistance** | 9.3 (5 reviews) | Not enough data | #### Incentives | Feature | Copper | Pipeline CRM | |---|---|---| | **Badges** | Feature Not Available | 8.6 (7 reviews) | | **Triggers** | 8.3 (5 reviews) | 9.5 (7 reviews) | | **Commission Calculator** | 8.7 (5 reviews) | 9.3 (7 reviews) | | **Leaderboards** | 8.3 (5 reviews) | 9.5 (7 reviews) | #### Personalization | Feature | Copper | Pipeline CRM | |---|---|---| | **Profiles** | Feature Not Available | 9.3 (7 reviews) | | **Custom Reports** | 8.3 (5 reviews) | 9.3 (7 reviews) | | **Dashboards** | 8.3 (5 reviews) | 9.5 (7 reviews) | | **Goal Setting** | Feature Not Available | 9.5 (7 reviews) | #### Administrative | Feature | Copper | Pipeline CRM | |---|---|---| | **Integration** | 8.0 (5 reviews) | 9.5 (7 reviews) | | **Employee Structure** | Feature Not Available | 9.5 (7 reviews) | | **Behavior Monitoring** | 8.3 (5 reviews) | 9.8 (7 reviews) | ### Email Tracking | Product | Score | Reviews | |---|---|---| | **Copper** | N/A | N/A | | **Pipeline CRM** | N/A | N/A | #### Agentic AI - Email Tracking | Feature | Copper | Pipeline CRM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Analytics | Feature | Copper | Pipeline CRM | |---|---|---| | **Open Rates** | Not enough data | Not enough data | | **Link Activity** | Not enough data | Not enough data | | **Attachment Activity** | Feature Not Available | Not enough data | #### Customizations | Feature | Copper | Pipeline CRM | |---|---|---| | **Email Platform Integration** | Not enough data | Not enough data | | **Email Scheduling** | Not enough data | Not enough data | | **Notifications** | Not enough data | Not enough data | | **Email Categorization** | Not enough data | Not enough data | | **Templates** | Not enough data | Not enough data | #### Generative AI | Feature | Copper | Pipeline CRM | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | ### Sales Analytics | Product | Score | Reviews | |---|---|---| | **Copper** | N/A | N/A | | **Pipeline CRM** | 9.2/10 | 6 | #### Agentic AI - Sales Analytics | Feature | Copper | Pipeline CRM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Data Sourcing | Feature | Copper | Pipeline CRM | |---|---|---| | **Data Sourcing** | Not enough data | Not enough data | | **Exporting & Sharing Data** | Not enough data | Not enough data | | **Multi-Device Data Visualization** | Not enough data | 9.0 (5 reviews) | | **Interactive Dashboards** | Not enough data | Not enough data | | **Data Segmentation** | Not enough data | Not enough data | #### Predictive Analytics | Feature | Copper | Pipeline CRM | |---|---|---| | **Lead Scoring** | Not enough data | 9.3 (5 reviews) | | **Opportunity Scoring** | Not enough data | Not enough data | | **Risk Analysis** | Feature Not Available | Not enough data | | **Live Forecasting** | Not enough data | Not enough data | #### Sales Management | Feature | Copper | Pipeline CRM | |---|---|---| | **Live Pipeline Management** | Not enough data | 9.3 (5 reviews) | | **Sales Gamification** | Not enough data | Not enough data | | **Account-Based Analytics** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | --- ## Categories **Shared Categories (4):** [CRM Software](https://www.g2.com/categories/crm), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales) **Unique to Copper (2):** [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder) --- ## Reviewer Demographics ### By Company Size | Segment | Copper | Pipeline CRM | |---|---|---| | **Small-Business** | 79.2% | 66.8% | | **Mid-Market** | 17.2% | 27.0% | | **Enterprise** | 3.6% | 6.2% | ### By Industry #### Copper - **Marketing and Advertising:** 11.7% - **Information Technology and Services:** 8.3% - **Computer Software:** 7.8% - **Real Estate:** 6.9% - **Financial Services:** 4.5% - **Construction:** 3.2% - **Internet:** 2.9% - **Management Consulting:** 2.9% - **Education Management:** 2.0% - **Non-Profit Organization Management:** 1.7% - **Other:** 48.2% #### Pipeline CRM - **Construction:** 9.6% - **Marketing and Advertising:** 8.3% - **Information Technology and Services:** 7.5% - **Computer Software:** 4.6% - **Internet:** 3.7% - **Financial Services:** 3.6% - **Insurance:** 3.0% - **Building Materials:** 2.4% - **Automotive:** 2.2% - **Wholesale:** 2.2% - **Other:** 52.9% --- ## Alternatives ### Alternatives to Copper - [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1426 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3041 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1231 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25784 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13793 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2927 reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1111 reviews) - [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (477 reviews) - [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (302 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14682 reviews) ### Alternatives to Pipeline CRM - [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1426 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25784 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13793 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3041 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2927 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1231 reviews) - [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews) - [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (477 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1111 reviews) --- ## Top Discussions ### Copper - Title: [What is copper CRM?](https://www.g2.com/discussions/what-is-copper-crm) — 2 comments > **Top comment:** "Contact relationship management" - Title: [How seamless is the Gmail/Google Apps integration?](https://www.g2.com/discussions/how-seamless-is-the-gmail-google-apps-integration) — 2 comments, 1 upvote > **Top comment:** "ProsperWorks is built in and around Google Apps. It tightly integrates with Gmail, Calendar and Google Drive, minimizing the amount of data entry and..." - Title: [What is copper app?](https://www.g2.com/discussions/what-is-copper-app) — 1 comment > **Top comment:** "It is a CRM that works with Google Workspaces. It tracks sales, leads in your pipeline, tasks with your clients/projects, and you can email/set up..." - Title: [How is copper used in CRM?](https://www.g2.com/discussions/how-is-copper-used-in-crm) — 1 comment > **Top comment:** "Yea " - Title: [Whats the easiest way to save my notes](https://www.g2.com/discussions/whats-the-easiest-way-to-save-my-notes) — 1 comment, 1 upvote > **Top comment:** "Don't bother using Copper. Their customer support is horrible!" ### Pipeline CRM - Title: [How do I get a buy-in from my sales team to move from spreadsheets or another CRM to PipelineDeals?](https://www.g2.com/discussions/sales-429826f6-108a-4343-afd8-da1ba60ec905) — 5 comments, 2 upvotes *(includes official response)* > **Top comment:** "PipelineDeals picks up where Excel leaves off. It’s familiar to Excel but more powerful and the learning curve is low. Our training helps salespeople get..." - Title: [How long does it take to implement a new CRM?](https://www.g2.com/discussions/sales-7f9b5c30-aa72-47e1-ab29-b622df8ae5e3) — 4 comments, 1 upvote *(includes official response)* > **Top comment:** "Because our CRM is so easy to use, 95% of customers often go live within a day or maximum within two weeks — not three or four months like with other CRMs...." - Title: [What’s the cost like?](https://www.g2.com/discussions/roi-e395b7b9-e575-47ee-8ff6-f26eab4fcbe1) — 3 comments, 1 upvote *(includes official response)* > **Top comment:** "Our customer see ROI three times faster than with some other CRM providers (validated by G2 Crowd) because it’s only $1.10 per sales person per day. Some of..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/copper-vs-pipeline-crm)