Compare DevRev and HelpDesk 
At a Glance
Market Segments
Mid-Market (54.3% of reviews)
Small-Business (60.6% of reviews)
Entry-Level Pricing
$19.99 1 User Per Month
$29.00 1 per agent
DevRev
Star Rating
(166)4.4 out of 5
Market Segments
Mid-Market (54.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.99 1 User Per Month
Browse all 3 pricing plansHelpDesk
Star Rating
(34)4.6 out of 5
Market Segments
Small-Business (60.6% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 per agent
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that HelpDesk excels in user experience, particularly highlighting its intuitive design and customization options. Users appreciate the platform's ability to connect customer tickets to various scenarios, making it easier to manage interactions effectively.
- Users say that Computer offers a streamlined approach to customer communication, with automation features that help provide faster resolutions. Reviewers mention the platform's ability to maintain a unified space for tracking emails and tickets, which enhances overall efficiency.
- According to verified reviews, HelpDesk stands out for its quick implementation process, with many users praising the intuitive onboarding wizard that simplifies setup. This ease of setup is a significant advantage for teams looking to get started quickly.
- Reviewers mention that while HelpDesk has a higher overall satisfaction score, Computer's recent feedback highlights its clean interface and ease of navigation, which helps teams collaborate without the need to switch between multiple tools.
- Users report that HelpDesk's ticket creation and response user experience are notably strong, with features that allow for linking multiple emails to a single ticket, streamlining communication. This level of detail is something that many users find beneficial in their day-to-day operations.
- G2 reviewers highlight that both products offer quality support, but HelpDesk's versatility and user-friendliness give it an edge. Users appreciate the platform's completeness, stating it has all the tools needed for effective support, which can be a game-changer for small businesses.
Pricing
Entry-Level Pricing
DevRev
Starter
$19.99
1 User Per Month
For startups and small customer support teams
- Omni-channel routing
- Automation and workflows
- Customizable data and insights
HelpDesk
Team
$29.00
1 per agent
Simple email management tool for teams with 24/7 chat support and unlimited free viewer accounts (a user that can browse and read tickets)
- All messages in one dashboard
- Robust customer data in tickets
- Automations to finish tasks quicker
Free Trial
DevRev
Free Trial is available
HelpDesk
Free Trial is available
Ratings
Meets Requirements
8.4
137
9.0
28
Ease of Use
8.5
137
9.2
29
Ease of Setup
7.9
81
9.8
7
Ease of Admin
8.8
47
9.4
8
Quality of Support
9.0
132
9.0
28
Has the product been a good partner in doing business?
9.2
46
9.2
8
Product Direction (% positive)
9.3
137
7.5
28
Features by Category
Ticket and Case Management
8.6
38
9.4
26
8.3
38
9.2
26
8.5
40
8.9
24
7.9
36
9.0
24
8.2
38
Feature Not Available
8.3
38
8.8
24
8.6
38
9.1
25
8.3
37
Feature Not Available
Generative AI
7.7
34
Not enough data
8.2
33
Not enough data
Agentic AI - Help Desk
6.8
18
Not enough data
6.6
17
Not enough data
6.5
17
Not enough data
Communication Channels
8.2
35
Feature Not Available
8.2
37
8.8
25
8.1
36
9.1
20
6.1
31
8.5
17
5.5
32
Feature Not Available
Platform
6.7
35
9.5
7
7.7
36
9.0
8
8.6
34
9.3
9
8.2
37
9.7
5
7.3
35
8.8
12
7.4
34
9.1
13
Administration
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.8
20
Not enough data
8.3
20
Not enough data
8.4
22
Not enough data
Knowledge Management
8.7
21
Not enough data
8.5
18
Not enough data
7.4
18
Not enough data
Compliance
7.6
18
Not enough data
7.3
18
Not enough data
7.8
18
Not enough data
7.6
18
Not enough data
Customer Support
8.0
19
Not enough data
8.2
18
Not enough data
7.6
18
Not enough data
Data Security
7.7
18
Not enough data
7.8
18
Not enough data
7.9
18
Not enough data
8.5
17
Not enough data
Administration
8.2
20
Not enough data
8.1
20
Not enough data
8.1
19
Not enough data
Generative AI
8.5
19
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
8.8
16
Not enough data
8.2
16
Not enough data
8.7
15
Not enough data
Reporting
7.9
13
Not enough data
8.1
14
Not enough data
7.7
13
Not enough data
Generative AI
8.1
14
Not enough data
8.3
12
Not enough data
Generative AI
7.1
8
Not enough data
7.3
8
Not enough data
Feature Not Available
Not enough data
Communication
8.3
11
Not enough data
8.9
12
Not enough data
7.9
8
Not enough data
9.0
8
Not enough data
7.4
7
Not enough data
Internal Use
7.7
36
9.0
8
7.7
10
Not enough data
6.9
9
Not enough data
8.6
11
Not enough data
8.8
10
Not enough data
8.5
11
Not enough data
Generative AI
8.3
23
Not enough data
Self-Service Experience
8.5
25
Not enough data
8.5
24
Not enough data
Feature Not Available
Not enough data
6.7
22
Not enough data
7.8
25
Not enough data
Self-Service Platform
8.0
23
Not enough data
8.0
23
Not enough data
8.3
23
Not enough data
8.4
23
Not enough data
Agentic AI - Customer Self-Service
6.0
8
Not enough data
4.6
8
Not enough data
6.0
8
Not enough data
6.5
8
Not enough data
6.9
8
Not enough data
6.4
7
Not enough data
5.7
7
Not enough data
Generative AI
8.7
20
Not enough data
8.7
19
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Communication
8.0
17
Not enough data
8.3
15
Not enough data
7.5
16
Not enough data
Planning
7.9
14
Not enough data
8.0
15
Not enough data
7.3
14
Not enough data
7.8
15
Not enough data
7.4
14
Not enough data
Workflow Management
7.9
13
Not enough data
7.9
13
Not enough data
6.8
13
Not enough data
7.3
13
Not enough data
Categories
Categories
Shared Categories
DevRev and HelpDesk are categorized as Complaint Management, Contact Center Knowledge Base, Help Desk, and Customer Self-Service
Unique Categories
DevRev is categorized as Shared Inbox, IT Service Management (ITSM) Tools, Google Workspace Communication Tools, Product Management, Live Chat, and Digital Customer Service Platforms
HelpDesk is categorized as Customer Communications Management
Reviews
Reviewers' Company Size
DevRev
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HelpDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.1%
Financial Services
17.8%
Information Technology and Services
11.7%
Human Resources
6.1%
Insurance
4.3%
Other
38.0%
Computer Software
24.2%
Marketing and Advertising
15.2%
Consumer Services
9.1%
Higher Education
6.1%
Information Technology and Services
6.1%
Other
39.4%
Alternatives
Discussions
DevRev has no discussions with answers
HelpDesk has no discussions with answers
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