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At a Glance
Market Segments
Mid-Market (55.4% of reviews)
Small-Business (60.6% of reviews)
Entry-Level Pricing
$19.99 1 User Per Month
$29.00 1 per agent
Computer
Star Rating
(161)4.4 out of 5
Market Segments
Mid-Market (55.4% of reviews)
Pros & Cons
Entry-Level Pricing
$19.99 1 User Per Month
Browse all 3 pricing plansHelpDesk
Star Rating
(34)4.6 out of 5
Market Segments
Small-Business (60.6% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 per agent
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that HelpDesk excels in ticket creation user experience with a score of 9.4, while DevRev's score of 8.7 indicates a less intuitive process. Reviewers mention that HelpDesk's interface is straightforward, making it easier for agents to manage incoming requests efficiently.
- Reviewers mention that HelpDesk's SLA Management feature scores 8.7, providing solid performance, whereas DevRev lacks a specific score in this area, suggesting potential limitations in managing service level agreements effectively.
- Users on G2 highlight HelpDesk's superior ease of setup with a score of 9.7, compared to DevRev's 8.3. Reviewers say that HelpDesk's onboarding process is seamless, allowing teams to get started quickly without extensive training.
- G2 users report that HelpDesk's ticket collaboration feature scores 9.0, while DevRev's score of 9.2 indicates a slight edge. However, users mention that HelpDesk's collaboration tools are user-friendly, facilitating better communication among team members.
- Reviewers mention that HelpDesk's performance and reliability score is a perfect 10.0, showcasing its stability and uptime, while DevRev's performance metrics are not as strong, indicating potential reliability concerns during peak usage times.
- Users say that HelpDesk's customer support quality is rated at 9.0, which is slightly lower than DevRev's 9.2. However, reviewers mention that HelpDesk's support team is responsive and knowledgeable, providing effective solutions to user issues.
Pricing
Entry-Level Pricing
Computer
Starter
$19.99
1 User Per Month
For startups and small customer support teams
- Omni-channel routing
- Automation and workflows
- Customizable data and insights
HelpDesk
Team
$29.00
1 per agent
Simple email management tool for teams with 24/7 chat support and unlimited free viewer accounts (a user that can browse and read tickets)
- All messages in one dashboard
- Robust customer data in tickets
- Automations to finish tasks quicker
Free Trial
Computer
Free Trial is available
HelpDesk
Free Trial is available
Ratings
Meets Requirements
8.4
132
9.0
28
Ease of Use
8.6
132
9.2
29
Ease of Setup
7.9
77
9.8
7
Ease of Admin
8.8
46
9.4
8
Quality of Support
9.0
128
9.0
28
Has the product been a good partner in doing business?
9.2
45
9.2
8
Product Direction (% positive)
9.5
132
7.5
28
Features by Category
Ticket and Case Management
8.6
37
9.4
26
8.3
37
9.2
26
8.4
37
8.9
24
7.8
34
9.0
24
8.1
36
Feature Not Available
8.2
37
8.8
24
8.5
37
9.1
25
8.3
36
Feature Not Available
Generative AI
7.7
33
Not enough data
8.2
33
Not enough data
Agentic AI - Help Desk
6.8
18
Not enough data
6.6
17
Not enough data
6.5
17
Not enough data
Communication Channels
8.2
35
Feature Not Available
8.2
36
8.8
25
8.0
34
9.1
20
6.1
31
8.5
17
5.5
31
Feature Not Available
Platform
6.9
33
9.5
7
7.7
35
9.0
8
8.6
33
9.3
9
8.1
34
9.7
5
7.2
33
8.8
12
7.3
33
9.1
13
Administration
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.8
20
Not enough data
8.2
19
Not enough data
8.3
21
Not enough data
Knowledge Management
8.6
20
Not enough data
8.5
18
Not enough data
7.4
18
Not enough data
Compliance
7.6
18
Not enough data
7.3
18
Not enough data
7.8
18
Not enough data
7.6
18
Not enough data
Customer Support
8.0
19
Not enough data
8.2
18
Not enough data
7.6
18
Not enough data
Data Security
7.7
18
Not enough data
7.8
18
Not enough data
7.9
18
Not enough data
8.5
17
Not enough data
Administration
8.2
20
Not enough data
8.1
20
Not enough data
8.1
19
Not enough data
Generative AI
8.5
19
Not enough data
Usability
8.8
16
Not enough data
8.2
16
Not enough data
8.7
15
Not enough data
Reporting
7.9
13
Not enough data
8.1
14
Not enough data
7.7
13
Not enough data
Generative AI
8.1
14
Not enough data
8.3
12
Not enough data
Generative AI
7.1
8
Not enough data
7.3
8
Not enough data
Feature Not Available
Not enough data
Communication
8.3
11
Not enough data
8.8
11
Not enough data
7.9
8
Not enough data
9.0
8
Not enough data
7.4
7
Not enough data
Internal Use
7.7
35
9.0
8
7.7
10
Not enough data
6.9
9
Not enough data
8.6
11
Not enough data
8.8
10
Not enough data
8.5
11
Not enough data
Generative AI
8.3
23
Not enough data
Self-Service Experience
8.5
24
Not enough data
8.5
24
Not enough data
Feature Not Available
Not enough data
6.7
22
Not enough data
7.7
24
Not enough data
Self-Service Platform
8.0
23
Not enough data
8.0
23
Not enough data
8.3
22
Not enough data
8.4
23
Not enough data
Agentic AI - Customer Self-Service
6.0
8
Not enough data
4.6
8
Not enough data
6.0
8
Not enough data
6.5
8
Not enough data
6.9
8
Not enough data
6.4
7
Not enough data
5.7
7
Not enough data
Generative AI
8.7
20
Not enough data
8.7
19
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Communication
8.0
17
Not enough data
8.3
15
Not enough data
7.5
16
Not enough data
Planning
7.9
14
Not enough data
8.0
15
Not enough data
7.3
14
Not enough data
7.8
15
Not enough data
7.4
14
Not enough data
Workflow Management
7.9
13
Not enough data
7.9
13
Not enough data
6.8
13
Not enough data
7.3
13
Not enough data
Categories
Categories
Shared Categories
Computer and HelpDesk are categorized as Help Desk
Unique Categories
HelpDesk has no unique categories
Reviews
Reviewers' Company Size
Computer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HelpDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.2%
Financial Services
17.7%
Information Technology and Services
11.4%
Human Resources
5.7%
Insurance
4.4%
Other
38.6%
Computer Software
24.2%
Marketing and Advertising
15.2%
Consumer Services
9.1%
Information Technology and Services
6.1%
Higher Education
6.1%
Other
39.4%
Alternatives
Discussions
Computer has no discussions with answers
HelpDesk has no discussions with answers
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