2026 Best Software Awards are here!See the list
Compare Comm100 and Pylon 
Featured Products
At a Glance
Market Segments
Small-Business (42.9% of reviews)
Small-Business (86.4% of reviews)
Entry-Level Pricing
$31.00 1 Agent Per Month
$59.00 1 Seats Per Month
Comm100
Star Rating
(40)4.3 out of 5
Market Segments
Small-Business (42.9% of reviews)
Pros & Cons
Entry-Level Pricing
$31.00 1 Agent Per Month
Browse all 4 pricing plansPylon
Star Rating
(61)4.9 out of 5
Market Segments
Small-Business (86.4% of reviews)
Pros & Cons
Entry-Level Pricing
$59.00 1 Seats Per Month
Free Trial is available
Browse all 3 pricing plansComm100 vs Pylon
When assessing the two solutions, reviewers found Pylon easier to use, set up, and administer. Reviewers also preferred doing business with Pylon overall.
- Reviewers felt that Pylon meets the needs of their business better than Comm100.
- When comparing quality of ongoing product support, reviewers felt that Pylon is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Pylon over Comm100.
Pricing
Entry-Level Pricing
Comm100
Live Chat Startup
$31.00
1 Agent Per Month
- Full widget customization
- Multi-language chat
- Canned messages
Pylon
Starter
$59.00
1 Seats Per Month
Get started with the basic features, but grow as fast as others.
- Support Inbox - Track and organize customer issues
- Traditional Sources - Email, Chat Widget, Forms
- Knowledge Base - Host a Help Center or Internal KB
Free Trial
Comm100
Free Trial is available
Pylon
Free Trial is available
Ratings
Meets Requirements
8.8
35
9.4
45
Ease of Use
9.0
35
9.6
48
Ease of Setup
8.7
26
8.9
34
Ease of Admin
9.0
19
9.4
12
Quality of Support
8.9
34
9.6
44
Has the product been a good partner in doing business?
8.5
19
9.5
13
Product Direction (% positive)
8.0
35
9.7
46
Features by Category
Ticket and Case Management
Not enough data
9.8
26
Not enough data
9.8
26
Not enough data
9.7
25
Not enough data
9.4
22
Not enough data
9.8
23
Not enough data
9.6
20
Not enough data
9.7
20
Not enough data
9.4
19
Generative AI
Not enough data
8.9
14
Not enough data
8.9
14
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.5
21
Not enough data
9.4
21
Not enough data
9.8
19
Not enough data
9.1
15
Not enough data
Feature Not Available
Platform
Not enough data
7.1
25
8.1
15
|
Verified
8.3
24
Not enough data
8.7
25
Not enough data
9.3
27
Not enough data
9.1
27
Not enough data
9.3
26
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Channels
Not enough data
9.0
15
Not enough data
8.1
14
Not enough data
5.7
14
Design
Not enough data
8.5
13
Not enough data
7.3
13
Not enough data
8.7
13
Not enough data
8.2
13
Not enough data
8.8
13
Generative AI
Not enough data
6.4
12
Not enough data
6.5
12
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
8.5
12
Not enough data
7.9
12
Not enough data
8.5
12
Not enough data
8.2
12
Support Automation
Not enough data
8.3
12
Not enough data
8.3
11
Not enough data
8.3
11
Not enough data
7.1
11
Generative AI
Not enough data
6.3
10
Not enough data
6.5
10
Customer Support
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.2
11
Not enough data
8.6
11
Feature Not Available
7.9
11
Communication
9.3
18
|
Verified
8.9
18
9.1
17
|
Verified
9.4
17
6.9
9
8.8
15
9.0
12
|
Verified
9.8
17
Not enough data
9.0
15
Internal Use
8.1
15
|
Verified
8.3
24
Not enough data
9.9
16
7.7
11
|
Verified
8.3
14
Not enough data
9.6
15
Not enough data
9.7
16
7.9
11
|
Verified
9.6
15
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Comm100 and Pylon are categorized as Live Chat, Conversational Support, and Help Desk
Reviews
Reviewers' Company Size
Comm100
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pylon
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.8%
Retail
8.1%
Information Technology and Services
8.1%
Gambling & Casinos
8.1%
Computer Games
8.1%
Other
56.8%
Computer Software
59.3%
Information Technology and Services
25.4%
Financial Services
5.1%
Logistics and Supply Chain
3.4%
Computer & Network Security
3.4%
Other
3.4%
Alternatives
Discussions
Comm100 has no discussions with answers
Pylon has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
