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At a Glance
Market Segments
Mid-Market (56.1% of reviews)
Mid-Market (81.8% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
ClientSuccess
Star Rating
(422)4.4 out of 5
Market Segments
Mid-Market (56.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about ClientSuccessSTAMP
Star Rating
(11)4.1 out of 5
Market Segments
Mid-Market (81.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about STAMPSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ClientSuccess excels in customer health scores with a rating of 8.5, while STAMP significantly outperforms with a score of 9.8, indicating that STAMP provides more effective tools for monitoring customer satisfaction and engagement.
- Reviewers mention that ClientSuccess offers a solid ease of use rating of 8.9, but STAMP is close behind with an 8.5, suggesting that both platforms are user-friendly, though ClientSuccess may have a slight edge in initial usability.
- G2 users highlight that STAMP's playbooks feature received a perfect score of 10.0, showcasing its superior capability in guiding users through customer success strategies, while ClientSuccess's playbooks scored 7.9, indicating room for improvement in this area.
- Users on G2 note that STAMP's reporting and dashboards feature is rated at 9.7, significantly higher than ClientSuccess's 7.6, suggesting that STAMP provides more comprehensive and insightful reporting tools for tracking performance metrics.
- Reviewers say that STAMP's data security is rated a perfect 10.0, while ClientSuccess scores 8.5, indicating that STAMP may offer more robust security measures to protect sensitive customer data.
- Users report that STAMP's customization options are rated at 8.8, compared to ClientSuccess's 7.6, suggesting that STAMP allows for greater flexibility in tailoring the software to meet specific business needs.
Pricing
Entry-Level Pricing
ClientSuccess
ClientSuccess
Contact Us
- Customer Success Management Software
- Customer Journey Mapping
- Forecasting SaaS Renewal
STAMP
No pricing availableFree Trial
ClientSuccess
No trial information availableSTAMP
Free Trial is available
Ratings
Meets Requirements
8.3
316
8.5
11
Ease of Use
8.9
319
8.5
11
Ease of Setup
8.4
150
8.1
9
Ease of Admin
8.9
156
8.1
7
Quality of Support
8.8
286
8.2
11
Has the product been a good partner in doing business?
9.4
154
8.1
9
Product Direction (% positive)
8.5
294
8.9
11
Features by Category
Customer Information
8.5
238
|
Verified
Not enough data
8.6
240
|
Verified
Not enough data
8.5
238
|
Verified
Not enough data
7.8
183
Not enough data
8.3
204
|
Verified
Not enough data
7.9
187
|
Verified
Not enough data
7.4
124
|
Verified
Not enough data
Predictions
8.1
194
|
Verified
Not enough data
7.2
146
|
Verified
Not enough data
7.3
139
|
Verified
Not enough data
6.1
96
|
Verified
Not enough data
Platform
7.6
223
|
Verified
Not enough data
7.5
204
|
Verified
Not enough data
7.7
195
|
Verified
Not enough data
8.0
189
|
Verified
Not enough data
7.8
207
|
Verified
Not enough data
7.6
216
|
Verified
Not enough data
8.1
205
|
Verified
Not enough data
8.6
174
|
Verified
Not enough data
8.3
226
|
Verified
Not enough data
8.7
220
|
Verified
Not enough data
Generative AI
6.3
8
Not enough data
6.3
8
Not enough data
Agentic AI - Customer Success
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Billing and Payments
7.2
17
Not enough data
7.1
18
Not enough data
7.1
18
Not enough data
Revenue Recognition
7.5
24
Not enough data
7.4
18
Not enough data
7.5
21
Not enough data
Revenue Optimization
8.5
30
Not enough data
7.6
21
Not enough data
8.0
31
Not enough data
8.2
27
Not enough data
Sales Team
8.0
15
Not enough data
7.8
17
Not enough data
8.3
20
Not enough data
Intelligence
8.1
18
Not enough data
7.4
17
Not enough data
7.9
17
Not enough data
Mapping
7.3
14
Not enough data
8.1
24
Not enough data
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Onboarding Setup
8.2
53
Not enough data
8.3
51
Not enough data
8.4
56
Not enough data
Project Tracking
8.0
51
Not enough data
8.2
45
Not enough data
8.3
44
Not enough data
8.0
58
Not enough data
8.2
48
Not enough data
Customer Engagement
7.8
43
Not enough data
8.1
54
Not enough data
7.0
32
Not enough data
8.0
49
Not enough data
7.6
41
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Predictions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ClientSuccess and STAMP share no categories
Unique Categories
ClientSuccess is categorized as Customer Success, Client Onboarding, Subscription Revenue Management, and Customer Revenue Optimization
STAMP is categorized as Proactive Customer Retention
Reviews
Reviewers' Company Size
ClientSuccess
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
STAMP
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.3%
Information Technology and Services
16.6%
Marketing and Advertising
8.7%
Internet
3.9%
Computer & Network Security
3.9%
Other
29.6%
Human Resources
36.4%
Think Tanks
9.1%
Marketing and Advertising
9.1%
Internet
9.1%
Information Technology and Services
9.1%
Other
27.3%
Alternatives
Discussions
Is there a way to mass upload Zendesk Company IDs so we don't have to manual input them in each client in CS?
5 Comments
JW
Yes. The ClientSuccess Support team is amazingly helpful and can upload those changes for you. Read more
Is there a way view clients that I am a CSM #2 on within my client list?
3 Comments
JW
Yes. You can add a custom field that identifies the 2nd CSM and then pull a list by that custom field.Read more
Does ClientSuccess support B2C subscription companies?
2 Comments
BF
You can leverage multiple customer types within ClientSuccess (CS). While it was not designed for B2C, you can definitely use CS to manage your B2C...Read more
STAMP has no discussions with answers
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