Introducing G2.ai, the future of software buying.Try now
Compare ClientSuccess and Gainsight Customer Success 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Customerscore.io
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
FlexPay
Visit Website
At a Glance
Market Segments
Mid-Market (56.1% of reviews)
Mid-Market (57.6% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
ClientSuccess
Star Rating
(422)4.4 out of 5
Market Segments
Mid-Market (56.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about ClientSuccessGainsight Customer Success
Star Rating
(1,627)4.5 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Gainsight Customer SuccessSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gainsight Customer Success excels in its Customer Health Scores feature, scoring 8.6, which reviewers mention helps in effectively monitoring customer engagement and satisfaction. In contrast, ClientSuccess has a slightly lower score of 8.5, indicating it may not be as robust in this area.
- Reviewers mention that ClientSuccess offers superior Ease of Use with a score of 8.9 compared to Gainsight's 8.0. Users on G2 appreciate the intuitive interface of ClientSuccess, making it easier for teams to adopt and utilize the software without extensive training.
- G2 users highlight Gainsight's strong capabilities in Playbooks, scoring 8.2, which allows for structured customer engagement strategies. However, ClientSuccess falls short with a score of 7.9, suggesting that its playbook functionality may not be as comprehensive or user-friendly.
- Users say that Gainsight's analytics features, particularly in Opportunity Identification, score 7.8, while ClientSuccess outperforms with a score of 8.1. Reviewers mention that ClientSuccess provides better insights into potential upsell opportunities, making it a more strategic choice for revenue growth.
- Reviewers mention that Gainsight's Customer Monitoring feature scores 8.5, which is on par with ClientSuccess's 8.6. However, users report that Gainsight's reporting capabilities are more advanced, providing deeper insights into customer behavior and trends.
- Users on G2 report that Gainsight's scalability is rated at 8.5, indicating it can grow with your business needs. In contrast, ClientSuccess scores 8.1, suggesting it may not be as flexible for larger organizations or those anticipating rapid growth.
Pricing
Entry-Level Pricing
ClientSuccess
ClientSuccess
Contact Us
- Customer Success Management Software
- Customer Journey Mapping
- Forecasting SaaS Renewal
Gainsight Customer Success
No pricing availableFree Trial
ClientSuccess
No trial information availableGainsight Customer Success
No trial information availableRatings
Meets Requirements
8.3
316
8.6
1,328
Ease of Use
8.9
319
8.0
1,360
Ease of Setup
8.4
150
6.6
700
Ease of Admin
8.9
156
6.9
624
Quality of Support
8.8
286
8.5
1,131
Has the product been a good partner in doing business?
9.4
154
8.9
634
Product Direction (% positive)
8.5
294
9.2
1,330
Features by Category
Customer Information
8.5
238
|
Verified
8.6
1091
|
Verified
8.6
240
|
Verified
8.5
1045
|
Verified
8.5
238
|
Verified
8.4
1036
|
Verified
7.8
183
8.2
1048
|
Verified
8.3
204
|
Verified
8.1
913
|
Verified
7.9
187
|
Verified
7.9
895
|
Verified
7.4
124
|
Verified
8.0
940
|
Verified
Predictions
8.1
194
|
Verified
8.0
926
|
Verified
7.2
146
|
Verified
7.4
815
|
Verified
7.3
139
|
Verified
8.1
887
|
Verified
6.1
96
|
Verified
6.8
640
|
Verified
Platform
7.6
223
|
Verified
8.2
1089
|
Verified
7.5
204
|
Verified
7.9
955
|
Verified
7.7
195
|
Verified
7.8
960
|
Verified
8.0
189
|
Verified
8.1
964
|
Verified
7.8
207
|
Verified
8.1
1008
|
Verified
7.6
216
|
Verified
8.1
1001
|
Verified
8.1
205
|
Verified
8.5
1005
|
Verified
8.6
174
|
Verified
8.6
915
|
Verified
8.3
226
|
Verified
8.4
1031
|
Verified
8.7
220
|
Verified
8.4
1003
|
Verified
Generative AI
6.3
8
7.0
290
6.3
8
7.1
291
Agentic AI - Customer Success
Not enough data
7.6
14
Not enough data
7.6
13
Not enough data
8.7
13
Not enough data
8.2
13
Not enough data
8.1
13
Billing and Payments
7.2
17
Not enough data
7.1
18
Not enough data
7.1
18
Not enough data
Revenue Recognition
7.5
24
Not enough data
7.4
18
Not enough data
7.5
21
Not enough data
Revenue Optimization
8.5
30
Not enough data
7.6
21
Not enough data
8.0
31
Not enough data
8.2
27
Not enough data
Sales Team
8.0
15
7.7
102
7.8
17
Feature Not Available
8.3
20
8.1
139
Intelligence
8.1
18
7.8
123
7.4
17
6.9
109
7.9
17
7.6
102
Mapping
7.3
14
7.6
111
8.1
24
8.1
123
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
8.8
173
Not enough data
8.6
150
Not enough data
7.9
123
Not enough data
6.8
111
Customization
Not enough data
8.1
144
Not enough data
7.7
104
Not enough data
7.6
102
Not enough data
7.6
97
Generative AI
Not enough data
7.0
47
Not enough data
7.2
49
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Onboarding Setup
8.2
53
Not enough data
8.3
51
Not enough data
8.4
56
Not enough data
Project Tracking
8.0
51
Not enough data
8.2
45
Not enough data
8.3
44
Not enough data
8.0
58
Not enough data
8.2
48
Not enough data
Customer Engagement
7.8
43
Not enough data
8.1
54
Not enough data
7.0
32
Not enough data
8.0
49
Not enough data
7.6
41
Not enough data
Categories
Categories
Shared Categories
ClientSuccess and Gainsight Customer Success are categorized as Customer Success and Customer Revenue Optimization
Unique Categories
ClientSuccess is categorized as Client Onboarding and Subscription Revenue Management
Gainsight Customer Success is categorized as Experience Management
Reviews
Reviewers' Company Size
ClientSuccess
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gainsight Customer Success
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.3%
Information Technology and Services
16.6%
Marketing and Advertising
8.7%
Internet
3.9%
Computer & Network Security
3.9%
Other
29.6%
Computer Software
39.0%
Information Technology and Services
20.2%
Marketing and Advertising
3.8%
Telecommunications
3.7%
Computer & Network Security
3.4%
Other
29.9%
Discussions
Is there a way to mass upload Zendesk Company IDs so we don't have to manual input them in each client in CS?
5 Comments
JW
Yes. The ClientSuccess Support team is amazingly helpful and can upload those changes for you. Read more
Is there a way view clients that I am a CSM #2 on within my client list?
3 Comments
JW
Yes. You can add a custom field that identifies the 2nd CSM and then pull a list by that custom field.Read more
Does ClientSuccess support B2C subscription companies?
2 Comments
BF
You can leverage multiple customer types within ClientSuccess (CS). While it was not designed for B2C, you can definitely use CS to manage your B2C...Read more
How do we import notes from our previous history of customer data into gainsites newsfeed
2 Comments
KM
You can create a custom field on the Company object and write a rule to update that value. If you make this an editable rich text field, you can then make...Read more
What is Gainsight used for?
2 Comments
NS
Organizing information about customers to help those managing the account to document progress.Read more
What is Gainsight PX?
2 Comments
JD
Gainsight PX (Product Experience) allows you to target end users with engagements and guides based on usage analytics and other data, driving product...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
