Compare Centreon Infra Monitoring and Jira Service Management 
At a Glance
Market Segments
Mid-Market (64.0% of reviews)
Mid-Market (42.9% of reviews)
Entry-Level Pricing
Free 100 monitored equipment
0/agent/month
Centreon Infra Monitoring
Star Rating
(91)4.6 out of 5
Market Segments
Mid-Market (64.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 100 monitored equipment
Free Trial is available
Browse all 5 pricing plansJira Service Management
Star Rating
(968)4.3 out of 5
Market Segments
Mid-Market (42.9% of reviews)
Pros & Cons
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Jira Service Management excels in overall user satisfaction, reflected in its significantly higher G2 Score compared to Centreon Infra Monitoring. Users appreciate its ability to seamlessly integrate with the Atlassian suite, enhancing collaboration across teams.
- Users say that Centreon Infra Monitoring is particularly praised for its clean and intuitive user interface, making it accessible even for non-technical users. This ease of navigation is a standout feature, especially for those managing large-scale environments.
- According to verified reviews, Jira Service Management is noted for its robust capabilities in tracking the development lifecycle and managing tasks effectively. Reviewers highlight how this functionality supports both IT and non-IT teams in delivering excellent customer support.
- Reviewers mention that Centreon Infra Monitoring offers a reliable solution for infrastructure monitoring, with users noting its ease of implementation and integration. This aspect is particularly beneficial for businesses looking to adapt quickly to new challenges.
- G2 reviewers highlight that while Jira Service Management has a slightly more complex setup process, its overall ease of use is highly rated. Users appreciate the intuitive onboarding process that helps teams get started quickly, despite some initial configuration challenges.
- Users report that Centreon Infra Monitoring has a strong focus on proactive monitoring, but some feel it lacks the depth of features found in Jira Service Management. While it meets basic monitoring needs effectively, users looking for advanced project management capabilities may find Jira more suitable.
Pricing
Entry-Level Pricing
Centreon Infra Monitoring
Centreon Freemium IT-100
Free
100 monitored equipment
Freemium version of Centreon IT-Edition. Up to 100 monitored equipment. Free of charge.
- All Centreon IT Edition features
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Free Trial
Centreon Infra Monitoring
Free Trial is available
Jira Service Management
Free Trial is available
Ratings
Meets Requirements
8.9
82
8.7
856
Ease of Use
8.7
83
8.2
863
Ease of Setup
7.4
39
8.0
469
Ease of Admin
7.5
35
8.0
366
Quality of Support
8.6
79
8.4
739
Has the product been a good partner in doing business?
8.1
35
8.7
343
Product Direction (% positive)
9.3
83
8.7
823
Features by Category
Ticket and Case Management
Not enough data
8.9
84
Not enough data
9.0
80
Not enough data
8.9
84
Not enough data
8.9
80
Not enough data
8.8
81
Not enough data
8.8
82
Not enough data
9.2
80
Not enough data
8.5
77
Generative AI
Not enough data
7.9
54
Not enough data
7.9
53
Agentic AI - Help Desk
Not enough data
8.3
41
Not enough data
8.5
40
Not enough data
8.3
40
Communication Channels
Not enough data
8.9
81
Not enough data
8.9
80
Not enough data
8.3
73
Not enough data
8.1
71
Not enough data
7.9
68
Platform
Not enough data
8.1
84
Not enough data
8.4
86
Not enough data
8.9
89
Not enough data
8.8
84
Not enough data
8.7
84
Not enough data
8.7
81
Administration
Not enough data
8.9
166
|
Verified
Not enough data
8.5
160
|
Verified
Not enough data
8.9
171
|
Verified
Service Desk
Not enough data
8.9
177
|
Verified
Not enough data
8.8
177
|
Verified
Not enough data
8.8
179
|
Verified
Management
Not enough data
9.0
154
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
8.7
148
|
Verified
Not enough data
8.6
144
|
Verified
Not enough data
8.6
139
|
Verified
Functionality
Not enough data
9.2
159
|
Verified
Not enough data
8.8
150
Not enough data
8.7
154
|
Verified
Not enough data
8.9
154
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
8.3
80
Not enough data
8.5
79
Not enough data
8.3
81
Not enough data
8.3
79
Not enough data
8.3
80
Not enough data
8.1
80
Not enough data
8.3
81
Functionality
9.1
15
Not enough data
8.6
15
Not enough data
Feature Not Available
Not enough data
8.4
15
Not enough data
6.7
14
Not enough data
7.5
14
Not enough data
Agentic AI - Database Monitoring
6.0
5
Not enough data
5.7
5
Not enough data
6.7
5
Not enough data
7.3
5
Not enough data
7.0
5
Not enough data
6.7
5
Not enough data
7.0
5
Not enough data
Functionality
8.7
20
Not enough data
8.7
21
Not enough data
Feature Not Available
Not enough data
8.6
20
Not enough data
Monitoring - Network Monitoring
7.9
11
Not enough data
8.3
13
Not enough data
8.8
13
Not enough data
Management
7.9
19
Not enough data
8.2
21
Not enough data
Feature Not Available
Not enough data
Analytics - Network Monitoring
7.2
9
Not enough data
7.6
9
Not enough data
Security - Network Monitoring
8.3
9
Not enough data
7.6
9
Not enough data
8.5
9
Not enough data
Network Performance - Network Monitoring
8.0
9
Not enough data
7.8
9
Not enough data
AI Automation - Network Monitoring
6.9
9
Not enough data
6.5
9
Not enough data
6.3
9
Not enough data
Agentic AI - Network Monitoring
6.0
5
Not enough data
6.0
5
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
6.3
5
Not enough data
5.7
5
Not enough data
6.0
5
Not enough data
Monitoring
8.6
12
Not enough data
8.6
13
Not enough data
8.1
13
Not enough data
8.5
12
Not enough data
7.8
6
Not enough data
Administration
9.0
12
Not enough data
8.0
11
Not enough data
Feature Not Available
Not enough data
7.0
5
Not enough data
Analysis
7.5
12
Not enough data
7.9
13
Not enough data
7.5
10
Not enough data
Agentic AI - Cloud Infrastructure Monitoring
7.3
5
Not enough data
6.7
5
Not enough data
7.0
5
Not enough data
6.7
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
AI Automation - Cloud Infrastructure Monitoring
4.3
5
Not enough data
4.3
5
Not enough data
Monitoring
Not enough data
8.9
145
|
Verified
Not enough data
9.0
149
|
Verified
Not enough data
9.1
146
|
Verified
Not enough data
8.5
69
Management Tools
Not enough data
9.1
149
|
Verified
Not enough data
9.0
148
|
Verified
Not enough data
9.0
135
|
Verified
Generative AI
Not enough data
8.0
76
Not enough data
8.3
74
Agentic AI - Incident Management
Not enough data
8.3
60
Not enough data
8.4
60
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.5
60
Visibility
8.4
16
Not enough data
7.8
16
Not enough data
7.3
16
Not enough data
Monitoring and Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.6
15
Not enough data
8.8
17
Not enough data
Agentic AI - Hardware Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
7.8
19
Not enough data
8.1
19
Not enough data
7.2
18
Not enough data
Monitoring and Management
8.6
17
Not enough data
Feature Not Available
Not enough data
7.8
16
Not enough data
8.7
19
Not enough data
8.1
17
Not enough data
8.2
17
Not enough data
Cloud environment support
7.8
16
Not enough data
7.4
16
Not enough data
Agentic AI - Server Monitoring
6.7
5
Not enough data
6.7
5
Not enough data
6.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
7.9
21
Not enough data
7.5
18
Not enough data
7.7
18
Not enough data
5.6
18
Not enough data
Management
7.6
18
Not enough data
7.3
20
Not enough data
7.8
18
Not enough data
7.9
19
Not enough data
Agentic AI - Enterprise Monitoring
6.5
9
Not enough data
5.9
9
Not enough data
7.0
10
Not enough data
5.6
9
Not enough data
5.4
9
Not enough data
6.8
10
Not enough data
6.3
9
Not enough data
Alerts management
7.7
5
Not enough data
8.0
5
Not enough data
8.6
7
Not enough data
Monitoring
8.6
6
Not enough data
8.8
7
Not enough data
8.7
5
Not enough data
7.2
6
Not enough data
Automation
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Analysis
Feature Not Available
Not enough data
7.0
5
Not enough data
8.6
6
Not enough data
Feature Not Available
Not enough data
Issue Resolution
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
6.0
12
8.3
25
Agentic AI - IT Alerting
5.6
6
8.4
24
6.1
6
8.7
24
6.9
6
9.0
24
6.7
6
8.5
24
6.4
6
8.5
24
5.6
6
8.7
24
6.1
6
8.7
24
Incident Management
Not enough data
8.7
308
Not enough data
8.8
315
Not enough data
8.8
326
Not enough data
8.5
281
Not enough data
8.5
276
Reporting
Not enough data
8.5
311
Not enough data
8.4
301
Not enough data
8.2
231
Access & Usability
Not enough data
8.1
227
Not enough data
8.6
279
Not enough data
8.5
236
Not enough data
8.4
232
Agentic AI - Service Desk
Not enough data
8.2
74
Not enough data
8.2
74
Not enough data
8.3
73
Not enough data
8.5
74
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.5
74
Categories
Categories
Shared Categories
Centreon Infra Monitoring and Jira Service Management are categorized as IT Alerting
Unique Categories
Centreon Infra Monitoring is categorized as Enterprise Monitoring, Server Monitoring, Hardware Monitoring, Database Monitoring, Cloud Infrastructure Monitoring, Container Monitoring, and Network Monitoring
Jira Service Management is categorized as IT Service Management (ITSM) Tools, Incident Management, Service Desk, and Help Desk
Reviews
Reviewers' Company Size
Centreon Infra Monitoring
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
38.4%
Internet
14.0%
Computer Networking
9.3%
Computer & Network Security
7.0%
Government Administration
4.7%
Other
26.7%
Information Technology and Services
31.0%
Computer Software
16.1%
Financial Services
4.8%
Internet
4.5%
Telecommunications
3.2%
Other
40.4%
Alternatives
Discussions
Centreon Infra Monitoring has no discussions with answers
What is Jira Service Management used for?
2 Comments
SP
the tool is basically used for ticketing the IR or the Incident management processRead more
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
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