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Compare Catalyst and ChurnZero 
Featured Products
At a Glance
Market Segments
Mid-Market (75.0% of reviews)
Mid-Market (63.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Catalyst
Star Rating
(655)4.5 out of 5
Market Segments
Mid-Market (75.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CatalystChurnZero
Star Rating
(1,546)4.7 out of 5
Market Segments
Mid-Market (63.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ChurnZero excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Catalyst. Users appreciate features like automatic meeting logging and centralized information storage, which streamline their workflow and enhance productivity.
- Users say that ChurnZero's implementation process is notably efficient, with many highlighting the intuitive onboarding experience. This allows teams to quickly set up and start benefiting from the platform, a point that stands in contrast to Catalyst, which has received mixed feedback regarding its setup process.
- Reviewers mention that ChurnZero's quality of support is exceptional, with a score that reflects its responsiveness and helpfulness. Users have praised the platform for its ability to facilitate quick communication with customers through automation, making it a reliable partner in customer success.
- According to verified reviews, Catalyst shines with its user interface, which is described as great for effortlessly viewing a wealth of information on a single page. This modularity is seen as a strength, allowing users to customize their experience, although it may not match the overall functionality of ChurnZero.
- Users highlight that ChurnZero offers versatile documentation options that help surface client health scores effectively. This flexibility is a key advantage for teams looking to monitor customer engagement closely, while Catalyst users appreciate its ability to track customer health and churn risk, though they note it may not be as comprehensive.
- Reviewers note that while both platforms cater to mid-market segments, ChurnZero has a broader user base with a higher total number of reviews, indicating a more established presence in the market. This extensive feedback helps potential buyers feel more confident in ChurnZero's capabilities compared to Catalyst.
Pricing
Entry-Level Pricing
Catalyst
No pricing availableChurnZero
No pricing availableFree Trial
Catalyst
No trial information availableChurnZero
No trial information availableRatings
Meets Requirements
8.5
512
9.0
1,260
Ease of Use
8.7
520
8.5
1,268
Ease of Setup
8.3
209
7.9
584
Ease of Admin
8.5
147
8.5
519
Quality of Support
8.9
444
9.5
1,175
Has the product been a good partner in doing business?
9.2
147
9.6
524
Product Direction (% positive)
9.1
473
9.4
1,196
Features by Category
Customer Information
8.5
349
|
Verified
8.9
1009
|
Verified
8.5
341
|
Verified
9.1
988
|
Verified
8.7
345
|
Verified
8.9
983
|
Verified
7.9
309
|
Verified
8.7
943
|
Verified
8.4
321
|
Verified
9.1
1006
|
Verified
7.9
309
|
Verified
8.7
924
|
Verified
6.3
222
8.5
828
|
Verified
Predictions
8.1
302
|
Verified
8.6
971
|
Verified
7.6
265
|
Verified
7.8
744
|
Verified
7.9
254
8.6
832
|
Verified
Feature Not Available
7.5
638
|
Verified
Platform
8.4
331
|
Verified
8.6
994
|
Verified
7.9
295
|
Verified
8.5
894
|
Verified
7.7
282
|
Verified
8.5
871
|
Verified
8.2
293
|
Verified
8.7
904
|
Verified
8.0
309
|
Verified
8.9
968
|
Verified
8.3
316
|
Verified
8.6
937
|
Verified
8.6
301
|
Verified
9.0
902
|
Verified
8.7
269
|
Verified
9.1
839
|
Verified
8.5
321
|
Verified
9.2
962
|
Verified
8.6
302
|
Verified
9.1
918
|
Verified
Generative AI
Feature Not Available
7.7
311
Feature Not Available
7.8
309
Agentic AI - Customer Success
5.5
16
7.5
64
5.9
16
7.5
63
6.9
16
7.5
65
5.4
15
7.2
63
5.6
16
7.2
63
User Analysis
Not enough data
8.9
126
Not enough data
8.9
134
User Support
Not enough data
9.2
139
Not enough data
7.9
71
Not enough data
8.7
98
Walkthrough Type
Not enough data
8.1
91
Not enough data
8.3
86
Platform Basics - Digital Adoption Platform
Not enough data
9.3
10
Not enough data
9.0
10
Analytics - Digital Adoption Platform
Not enough data
9.8
8
Functions - Digital Adoption Platform
Not enough data
9.8
9
Not enough data
10.0
7
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Data Sourcing
8.2
88
Not enough data
8.3
82
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Intelligence
7.2
64
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Sales Team
7.9
54
8.2
84
Feature Not Available
8.4
83
7.9
72
8.9
100
Intelligence
7.7
63
8.3
94
Feature Not Available
7.4
86
7.0
59
8.1
84
Mapping
Feature Not Available
8.0
82
Feature Not Available
8.3
87
Agentic AI - Customer Revenue Optimization
7.1
8
7.9
11
7.3
8
7.9
13
7.1
8
7.6
12
7.5
8
7.6
13
7.1
8
7.9
13
7.7
8
8.0
11
Platform Basics
7.9
56
8.4
160
Feature Not Available
8.5
163
7.9
50
8.6
147
Feature Not Available
8.3
140
7.4
48
8.5
153
Agentic AI - Customer Journey Mapping
6.9
6
7.0
23
Platform Basics
7.4
60
8.6
181
7.8
65
8.7
188
Platform Data
7.6
63
8.6
190
7.5
63
8.5
182
8.5
69
9.0
201
7.7
61
8.6
182
Platform Additional Functionality
Feature Not Available
8.6
180
7.8
64
8.6
191
7.8
61
8.9
187
Agentic AI - Customer Journey Analytics
6.7
7
7.8
20
7.6
7
7.9
20
7.6
7
7.8
20
7.1
7
7.6
20
Analytics
Not enough data
8.8
213
Not enough data
8.7
193
Not enough data
8.4
155
Not enough data
7.5
128
Customization
Not enough data
8.4
156
Not enough data
7.5
116
Not enough data
8.1
115
Not enough data
8.0
122
Generative AI
Not enough data
8.1
93
Not enough data
8.1
92
Agentic AI - Experience Management
Not enough data
6.8
11
Not enough data
6.7
11
Not enough data
5.9
11
Not enough data
6.7
11
Onboarding Setup
Not enough data
8.9
305
Not enough data
8.6
292
Not enough data
8.6
273
Project Tracking
Not enough data
8.8
279
Not enough data
8.6
267
Not enough data
8.5
263
Not enough data
8.8
309
Not enough data
8.7
270
Customer Engagement
Not enough data
8.4
261
Not enough data
8.8
284
Not enough data
8.2
242
Not enough data
8.8
280
Not enough data
8.6
269
Categories
Categories
Shared Categories
Catalyst and ChurnZero are categorized as Customer Revenue Optimization, Customer Success, Customer Journey Mapping, and Customer Journey Analytics
Reviews
Reviewers' Company Size
Catalyst
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
40.2%
Information Technology and Services
17.2%
Marketing and Advertising
10.1%
Financial Services
5.1%
Computer & Network Security
3.7%
Other
23.7%
Computer Software
36.9%
Information Technology and Services
16.3%
Marketing and Advertising
5.0%
Computer & Network Security
3.7%
Financial Services
2.2%
Other
35.9%
Alternatives
Discussions
Catalyst has no discussions with answers
Does ChurnZero have a Customer Success blog?
2 Comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 Comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 Comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
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