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Compare Catalyst and ChurnZero 
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At a Glance
Market Segments
Mid-Market (75.0% of reviews)
Mid-Market (63.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Catalyst
Star Rating
(652)4.5 out of 5
Market Segments
Mid-Market (75.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CatalystChurnZero
Star Rating
(1,533)4.7 out of 5
Market Segments
Mid-Market (63.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ChurnZero excels in Quality of Support with a score of 9.6, where reviewers mention that the support team is responsive and knowledgeable, making it easier to resolve issues quickly compared to Catalyst's score of 9.0.
- Reviewers mention that ChurnZero's Customer Health Scores feature, rated at 8.9, provides a more comprehensive view of customer engagement, while Catalyst's score of 8.6 lacks some of the depth that users desire for proactive customer management.
- Users on G2 highlight ChurnZero's superior Customer Monitoring capabilities, scoring 9.2, which allows for real-time tracking of customer interactions, whereas Catalyst's score of 8.6 does not offer the same level of detail, leading to missed opportunities for engagement.
- Reviewers say that ChurnZero's Playbooks feature, rated at 8.8, is more intuitive and customizable, enabling users to create tailored workflows, while Catalyst's score of 7.9 indicates a less flexible approach that may not meet all user needs.
- Users report that ChurnZero's Data Security measures, with a score of 9.1, are robust and well-implemented, giving users peace of mind, while Catalyst's score of 8.7 suggests that there may be areas for improvement in safeguarding user data.
- G2 users mention that ChurnZero's Scalability is a standout feature with a score of 9.0, allowing businesses to grow without losing functionality, whereas Catalyst's score of 8.6 indicates some limitations in scaling effectively as user demands increase.
Pricing
Entry-Level Pricing
Catalyst
No pricing availableChurnZero
No pricing availableFree Trial
Catalyst
No trial information availableChurnZero
No trial information availableRatings
Meets Requirements
8.5
510
9.0
1,254
Ease of Use
8.8
518
8.5
1,262
Ease of Setup
8.3
208
7.9
580
Ease of Admin
8.5
146
8.5
517
Quality of Support
8.9
442
9.5
1,169
Has the product been a good partner in doing business?
9.3
146
9.6
522
Product Direction (% positive)
9.1
471
9.4
1,190
Features by Category
Customer Information
8.5
348
|
Verified
8.9
1005
|
Verified
8.5
341
|
Verified
9.1
985
|
Verified
8.7
345
|
Verified
8.9
981
|
Verified
7.9
309
|
Verified
8.7
940
|
Verified
8.4
320
|
Verified
9.1
1002
|
Verified
7.9
309
|
Verified
8.7
922
|
Verified
6.3
222
8.5
826
|
Verified
Predictions
8.1
302
|
Verified
8.6
967
|
Verified
7.6
265
|
Verified
7.8
742
|
Verified
7.9
254
8.6
830
|
Verified
Feature Not Available
7.5
637
|
Verified
Platform
8.4
330
|
Verified
8.6
990
|
Verified
7.9
295
|
Verified
8.5
892
|
Verified
7.7
282
|
Verified
8.5
868
|
Verified
8.2
292
|
Verified
8.7
902
|
Verified
8.0
309
|
Verified
8.9
966
|
Verified
8.3
316
|
Verified
8.6
934
|
Verified
8.6
301
|
Verified
9.0
900
|
Verified
8.7
269
|
Verified
9.1
837
|
Verified
8.5
319
|
Verified
9.2
959
|
Verified
8.6
302
|
Verified
9.1
916
|
Verified
Generative AI
Feature Not Available
7.7
308
Feature Not Available
7.8
307
Agentic AI - Customer Success
5.5
16
7.5
64
5.9
16
7.5
63
6.9
16
7.5
64
5.4
15
7.2
63
5.6
16
7.2
63
User Analysis
Not enough data
8.9
125
Not enough data
8.9
133
User Support
Not enough data
9.2
138
Not enough data
7.9
71
Not enough data
8.7
98
Walkthrough Type
Not enough data
8.1
91
Not enough data
8.2
85
Platform Basics - Digital Adoption Platform
Not enough data
9.3
9
Not enough data
9.0
10
Analytics - Digital Adoption Platform
Not enough data
9.8
8
Functions - Digital Adoption Platform
Not enough data
9.8
8
Not enough data
10.0
7
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Data Sourcing
8.2
88
Not enough data
8.3
82
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Intelligence
7.2
64
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Sales Team
7.9
54
8.2
83
Feature Not Available
8.4
82
7.9
72
8.8
98
Intelligence
7.7
63
8.3
92
Feature Not Available
7.5
85
7.0
59
8.1
83
Mapping
Feature Not Available
8.0
81
Feature Not Available
8.3
86
Agentic AI - Customer Revenue Optimization
7.1
8
7.9
11
7.3
8
7.8
12
7.1
8
7.6
12
7.5
8
7.4
12
7.1
8
7.8
12
7.7
8
8.0
11
Platform Basics
7.9
56
8.4
159
Feature Not Available
8.5
162
7.9
50
8.6
147
Feature Not Available
8.3
140
7.4
48
8.5
153
Agentic AI - Customer Journey Mapping
6.9
6
7.0
23
Platform Basics
7.4
60
8.6
181
7.8
65
8.7
188
Platform Data
7.6
63
8.6
190
7.5
63
8.5
181
8.5
69
9.0
200
7.7
61
8.6
182
Platform Additional Functionality
Feature Not Available
8.6
180
7.8
64
8.6
190
7.8
61
8.9
186
Agentic AI - Customer Journey Analytics
6.7
7
7.8
20
7.6
7
7.9
20
7.6
7
7.8
20
7.1
7
7.6
20
Analytics
Not enough data
8.8
212
Not enough data
8.7
192
Not enough data
8.4
154
Not enough data
7.5
127
Customization
Not enough data
8.4
155
Not enough data
7.6
115
Not enough data
8.1
114
Not enough data
8.1
121
Generative AI
Not enough data
8.0
92
Not enough data
8.1
91
Agentic AI - Experience Management
Not enough data
6.8
11
Not enough data
6.7
11
Not enough data
5.9
11
Not enough data
6.7
11
Onboarding Setup
Not enough data
8.9
304
Not enough data
8.6
292
Not enough data
8.6
272
Project Tracking
Not enough data
8.8
279
Not enough data
8.6
266
Not enough data
8.5
262
Not enough data
8.8
308
Not enough data
8.7
269
Customer Engagement
Not enough data
8.4
261
Not enough data
8.8
283
Not enough data
8.2
242
Not enough data
8.8
279
Not enough data
8.6
269
Categories
Categories
Shared Categories
Catalyst and ChurnZero are categorized as Customer Revenue Optimization, Customer Success, Customer Journey Mapping, and Customer Journey Analytics
Reviews
Reviewers' Company Size
Catalyst
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
40.4%
Information Technology and Services
17.3%
Marketing and Advertising
10.2%
Financial Services
4.9%
Computer & Network Security
3.7%
Other
23.6%
Computer Software
37.0%
Information Technology and Services
16.4%
Marketing and Advertising
4.9%
Computer & Network Security
3.7%
Financial Services
2.2%
Other
35.8%
Alternatives
Discussions
Catalyst has no discussions with answers
Does ChurnZero have a Customer Success blog?
2 Comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 Comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 Comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
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