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Compare CA Service Desk Manager and Track-It! 
Featured Products
At a Glance
Market Segments
Enterprise (52.6% of reviews)
Mid-Market (57.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
CA Service Desk Manager
Star Rating
(20)4.2 out of 5
Market Segments
Enterprise (52.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about CA Service Desk ManagerTrack-It!
Star Rating
(100)3.7 out of 5
Market Segments
Mid-Market (57.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Track-It!CA Service Desk Manager vs Track-It!
When assessing the two solutions, reviewers found CA Service Desk Manager easier to use. However, Track-It! is easier to set up and administer. Reviewers also preferred doing business with Track-It! overall.
- Reviewers felt that CA Service Desk Manager meets the needs of their business better than Track-It!.
- When comparing quality of ongoing product support, reviewers felt that CA Service Desk Manager is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of CA Service Desk Manager over Track-It!.
Pricing
Entry-Level Pricing
CA Service Desk Manager
No pricing availableTrack-It!
No pricing availableFree Trial
CA Service Desk Manager
No trial information availableTrack-It!
Free Trial is available
Ratings
Meets Requirements
8.5
14
7.8
86
Ease of Use
8.1
14
7.9
88
Ease of Setup
6.9
6
7.6
51
Ease of Admin
7.8
6
7.9
52
Quality of Support
8.3
14
7.7
66
Has the product been a good partner in doing business?
7.8
6
8.1
50
Product Direction (% positive)
6.4
13
5.7
85
Features by Category
Ticket and Case Management
Not enough data
8.4
16
|
Verified
Not enough data
7.4
16
|
Verified
Not enough data
8.0
16
|
Verified
Not enough data
7.9
14
Not enough data
8.3
9
Not enough data
7.5
16
Not enough data
7.6
15
Not enough data
8.2
10
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.3
11
|
Verified
Not enough data
8.2
14
|
Verified
Not enough data
8.3
9
Not enough data
7.7
8
Not enough data
7.9
8
Platform
Not enough data
7.7
8
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
8.8
7
|
Verified
Not enough data
7.7
14
|
Verified
Not enough data
7.6
13
|
Verified
Administration
9.0
7
|
Verified
6.9
8
|
Verified
7.9
7
|
Verified
8.1
8
|
Verified
7.9
8
|
Verified
7.4
9
|
Verified
Service Desk
9.0
7
|
Verified
8.3
10
|
Verified
7.9
7
|
Verified
8.8
10
|
Verified
8.3
7
|
Verified
8.3
10
|
Verified
Management
7.9
8
|
Verified
7.5
6
|
Verified
9.0
7
|
Verified
8.1
6
|
Verified
8.3
6
|
Verified
6.3
5
8.3
7
|
Verified
8.3
5
|
Verified
8.1
7
8.1
6
Functionality
9.3
7
|
Verified
8.9
6
|
Verified
9.2
6
6.3
5
9.2
6
|
Verified
7.2
6
|
Verified
9.4
6
|
Verified
6.4
6
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.0
10
7.4
36
8.7
10
7.5
38
8.5
10
8.5
40
7.8
10
6.5
32
8.1
9
6.8
33
Reporting
7.6
11
7.2
35
7.2
10
7.8
29
8.2
10
6.7
24
Access & Usability
7.2
9
6.7
20
8.7
10
7.5
31
8.3
10
8.3
32
8.3
8
Feature Not Available
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CA Service Desk Manager and Track-It! are categorized as Service Desk and IT Service Management (ITSM) Tools
Unique Categories
CA Service Desk Manager has no unique categories
Track-It! is categorized as Help Desk
Reviews
Reviewers' Company Size
CA Service Desk Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Track-It!
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.3%
Education Management
10.5%
Utilities
5.3%
Retail
5.3%
Outsourcing/Offshoring
5.3%
Other
47.4%
Information Technology and Services
13.3%
Hospital & Health Care
6.1%
Higher Education
6.1%
Utilities
4.1%
Retail
4.1%
Other
66.3%
Alternatives
Discussions
CA Service Desk Manager has no discussions with answers
Track-It! has no discussions with answers
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