1. [Home](https://www.g2.com/) 2. ... 3. [Service Desk Software](https://www.g2.com/categories/service-desk) 4. [CA Service Desk Manager Discussions](https://www.g2.com/products/ca-service-desk-manager/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2d37e8b26a37a89c8c11df56761f5da8/ca-service-desk-manager.png "Product Avatar Image") ](/products/ca-service-desk-manager/reviews) [ CA Service Desk Manager ](/products/ca-service-desk-manager/reviews) (20)4.2/5 Formerly known as CA Service Management, Clarity SM believes delivering quality service and attaining service management maturity does not equate to a costly-to-operate software solution with a complex user experience. Clarity SM (Service Management) delivers a modern, social media-based user experience to access knowledge, collaborate, resolve issues, request services and manage IT assets to help make sure your business consumers don’t skip a beat. The xFlow innovation-award-winning user experience provides analysts with tools and context to embrace the team and make every moment count. And for decision makers, business value reporting and transparency into service consumption and cost provide effective management insights. Clarity SM is designed for humans and built for service, so you can provide incredible service. Show More * * * ### 47.0 Nps Score Already have CA Service Desk Manager? ### All CA Service Desk Manager Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is CA Service Desk Manager used for? ](/discussions/what-is-ca-service-desk-manager-used-for) What is CA Service Desk Manager used for? [ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+CA+Service+Desk+Manager+questions+and+get+answers+from+expert+users+in+our+CA+Service+Desk+Manager+Discussions+section.&title=CA+Service+Desk+Manager+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fca-service-desk-manager%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=CA+Service+Desk+Manager+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fca-service-desk-manager%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fca-service-desk-manager%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=CA+Service+Desk+Manager+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fca-service-desk-manager%2Fdiscuss%0aAsk+CA+Service+Desk+Manager+questions+and+get+answers+from+expert+users+in+our+CA+Service+Desk+Manager+Discussions+section.) 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[ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+CA+Service+Desk+Manager+questions+and+get+answers+from+expert+users+in+our+CA+Service+Desk+Manager+Discussions+section.&title=CA+Service+Desk+Manager+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fca-service-desk-manager%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=CA+Service+Desk+Manager+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fca-service-desk-manager%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fca-service-desk-manager%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=CA+Service+Desk+Manager+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fca-service-desk-manager%2Fdiscuss%0aAsk+CA+Service+Desk+Manager+questions+and+get+answers+from+expert+users+in+our+CA+Service+Desk+Manager+Discussions+section.) 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[ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+CA+Service+Desk+Manager+questions+and+get+answers+from+expert+users+in+our+CA+Service+Desk+Manager+Discussions+section.&title=CA+Service+Desk+Manager+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fca-service-desk-manager%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=CA+Service+Desk+Manager+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fca-service-desk-manager%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fca-service-desk-manager%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=CA+Service+Desk+Manager+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fca-service-desk-manager%2Fdiscuss%0aAsk+CA+Service+Desk+Manager+questions+and+get+answers+from+expert+users+in+our+CA+Service+Desk+Manager+Discussions+section.) 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