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At a Glance
Market Segments
Mid-Market (63.5% of reviews)
Small-Business (60.0% of reviews)
Entry-Level Pricing
$37.00
No pricing available
C2CRM
Star Rating
(64)4.6 out of 5
Market Segments
Mid-Market (63.5% of reviews)
Pros & Cons
Entry-Level Pricing
$37.00
Browse all 4 pricing plansZammad
Star Rating
(10)4.5 out of 5
Market Segments
Small-Business (60.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ZammadPricing
Entry-Level Pricing
C2CRM
C2CRM Cloud-based Pricing - Core Package
$37.00
- Customer & Contact Management
- Task & Activity Management
- Lead Management
Zammad
No pricing availableFree Trial
C2CRM
Free Trial is available
Zammad
No trial information availableRatings
Meets Requirements
9.2
51
8.3
8
Ease of Use
9.1
52
9.0
8
Ease of Setup
8.9
28
Not enough data
Ease of Admin
8.9
25
Not enough data
Quality of Support
9.5
51
Not enough data
Has the product been a good partner in doing business?
9.9
26
Not enough data
Product Direction (% positive)
10.0
49
8.3
7
Features by Category
Sales Force Automation
9.2
41
|
Verified
Not enough data
8.5
24
|
Verified
Not enough data
8.5
37
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
7.9
30
|
Verified
Not enough data
8.4
30
|
Verified
Not enough data
8.1
29
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.5
31
|
Verified
Not enough data
Marketing Automation
9.1
37
|
Verified
Not enough data
8.8
34
|
Verified
Not enough data
9.2
32
|
Verified
Not enough data
8.5
28
|
Verified
Not enough data
Customer Support
8.6
31
|
Verified
Not enough data
9.2
32
|
Verified
Not enough data
8.4
35
|
Verified
Not enough data
7.9
26
|
Verified
Not enough data
8.1
32
|
Verified
Not enough data
Reporting & Analytics
8.5
40
|
Verified
Not enough data
9.3
41
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
Mobile & Social
8.5
21
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
29
|
Verified
Not enough data
Platform
9.7
24
|
Verified
Not enough data
9.2
22
|
Verified
Not enough data
8.8
23
|
Verified
Not enough data
9.4
12
|
Verified
Not enough data
9.3
14
|
Verified
Not enough data
8.7
18
|
Verified
Not enough data
8.6
23
|
Verified
Not enough data
9.4
16
|
Verified
Not enough data
Integration
9.4
22
|
Verified
Not enough data
9.6
17
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
5.7
7
|
Verified
8.0
5
5.5
7
|
Verified
7.0
5
8.1
7
|
Verified
6.7
5
7.4
7
|
Verified
Not enough data
6.2
7
|
Verified
Not enough data
7.1
7
6.7
5
6.4
7
|
Verified
Not enough data
7.4
7
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
7.2
6
|
Verified
7.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
C2CRM and Zammad are categorized as Help Desk
Unique Categories
C2CRM is categorized as CRM and Online Form Builder
Zammad is categorized as Contact Center Knowledge Base
Reviews
Reviewers' Company Size
C2CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zammad
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
9.5%
Hospital & Health Care
7.9%
Mechanical or Industrial Engineering
4.8%
Information Technology and Services
4.8%
Consumer Goods
4.8%
Other
68.3%
Information Technology and Services
20.0%
Research
10.0%
Primary/Secondary Education
10.0%
Medical Devices
10.0%
Health, Wellness and Fitness
10.0%
Other
40.0%
Alternatives
Discussions
What Industries do you focus on?
2 Comments
Official Response from C2CRM
The majority of our customers over the past 20 years has been with manufacturers. We know this industry very well. However, we have customers covering almost...Read more
Does C2CRM Integrate with Outlook?
1 Comment
Official Response from C2CRM
Yes! C2 Integrates to Outlook and is included in our CorePackage ($37/per user/per month). ClearC2 systems have advanced bi-directional integration with MS...Read more
Which ERP Systems do you Integrate with?
1 Comment
Official Response from C2CRM
Over the past 20years we have integrated C2 to all kinds of systems and ERP applications. We have created different templates work with our customers and get...Read more
Zammad has no discussions with answers
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