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At a Glance
Market Segments
Mid-Market (47.0% of reviews)
Mid-Market (48.1% of reviews)
Entry-Level Pricing
Contact Vendor
Starting at $69.00 1 Agent Per Month
Bright Pattern
Star Rating
(98)4.4 out of 5
Market Segments
Mid-Market (47.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor
Browse all 4 pricing plansZoom Contact Center
Star Rating
(57)4.3 out of 5
Market Segments
Mid-Market (48.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $69.00 1 Agent Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that Bright Pattern excels in Quality of Support with a score of 9.1, where users report receiving timely and effective assistance, while Zoom Contact Center's support is rated lower at 8.3, leading some users to express concerns about response times.
- Users report that Bright Pattern shines in Session Routing with a score of 9.1, allowing for efficient call distribution, whereas Zoom Contact Center, with a score of 8.2, has been noted to have less sophisticated routing capabilities, which can affect call handling efficiency.
- Reviewers mention that Bright Pattern's Concurrent Calling feature is highly rated at 9.5, enabling agents to handle multiple calls seamlessly, while Zoom Contact Center's score of 8.8 indicates it may not support as many concurrent calls, potentially limiting agent productivity.
- Users on G2 highlight Bright Pattern's Web Chat functionality, scoring 9.1, as a standout feature for engaging customers in real-time, while Zoom Contact Center's score of 7.6 suggests that its web chat capabilities may not be as robust, leading to missed engagement opportunities.
- G2 users report that Bright Pattern's AI Text-to-Speech feature, rated at 8.6, provides a more natural and effective interaction experience compared to Zoom Contact Center's score of 7.6, which some users feel lacks the same level of sophistication.
- Reviewers mention that Bright Pattern's IVR system, scoring 9.4, is highly customizable and user-friendly, while Zoom Contact Center's IVR score of 8.2 indicates it may not offer the same level of flexibility, which can impact user experience during call routing.
Pricing
Entry-Level Pricing
Bright Pattern
Enterprise
Contact Vendor
- IVR, Skills-based ACD
- Visual call flow
- Predictive dialing
Zoom Contact Center
Essentials
Starting at $69.00
1 Agent Per Month
For IT help desk, inbound contact center, and core omnichannel contact center
- AI Companion
- Flow Editor + IVR
- Real-Time Transcription
Free Trial
Bright Pattern
No trial information availableZoom Contact Center
No trial information availableRatings
Meets Requirements
8.8
72
8.4
52
Ease of Use
8.5
74
8.6
53
Ease of Setup
8.8
59
7.8
44
Ease of Admin
8.8
58
8.4
41
Quality of Support
9.1
69
8.3
52
Has the product been a good partner in doing business?
9.2
58
8.8
41
Product Direction (% positive)
8.9
72
9.4
54
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Quality Assurance
8.7
18
Not enough data
8.5
17
Not enough data
7.9
19
Not enough data
Engagement
8.9
16
Not enough data
8.7
18
Not enough data
8.5
16
Not enough data
Performance
8.6
19
Not enough data
8.8
18
Not enough data
Generative AI
8.0
5
Not enough data
8.0
5
Not enough data
Channels
9.0
41
|
Verified
8.9
45
8.7
19
|
Verified
6.4
35
9.1
31
|
Verified
7.6
38
8.8
23
|
Verified
7.5
38
8.3
31
|
Verified
6.5
37
Generative AI
8.6
7
7.7
36
Functions
9.1
49
|
Verified
8.3
44
9.1
49
|
Verified
8.8
45
9.5
43
|
Verified
8.9
40
9.0
22
|
Verified
7.4
36
9.2
26
|
Verified
7.0
33
9.4
36
|
Verified
8.3
40
8.4
39
|
Verified
7.8
40
8.9
32
|
Verified
7.4
41
Agentic AI - Contact Center
Not enough data
7.4
7
Not enough data
7.9
7
Not enough data
8.1
7
Not enough data
7.9
7
Administrative
8.6
36
|
Verified
7.8
38
9.2
47
|
Verified
9.0
40
7.9
50
|
Verified
7.8
44
9.0
36
|
Verified
8.5
43
8.4
20
|
Verified
7.7
37
Compliance
9.1
9
Not enough data
8.7
9
Not enough data
8.3
7
Not enough data
Management
7.8
6
Not enough data
8.6
6
Not enough data
9.0
8
Not enough data
8.1
6
Not enough data
Integration
8.9
11
Not enough data
8.3
10
Not enough data
7.6
9
Not enough data
Workforce Management
Not enough data
8.9
6
Not enough data
8.1
6
Not enough data
7.5
6
Not enough data
7.8
6
Not enough data
4.2
6
Administration
Not enough data
7.2
6
Not enough data
6.7
6
Not enough data
7.2
6
Not enough data
6.7
5
Not enough data
7.3
5
Platform
Not enough data
8.0
9
Not enough data
7.4
9
Not enough data
8.9
9
Not enough data
9.4
9
Not enough data
9.8
9
Not enough data
9.6
9
Not enough data
9.8
9
Generative AI
Not enough data
8.3
9
Workforce Management
Not enough data
8.3
9
Not enough data
8.0
9
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.8
8
Not enough data
9.1
9
Categories
Categories
Shared Categories
Bright Pattern and Zoom Contact Center are categorized as Contact Center and Contact Center Quality Assurance
Unique Categories
Bright Pattern is categorized as Call Compliance
Zoom Contact Center is categorized as Call Center Infrastructure (CCI), Contact Center Knowledge Base, and Contact Center Workforce
Reviews
Reviewers' Company Size
Bright Pattern
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoom Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
19.3%
Telecommunications
8.4%
Retail
7.2%
Outsourcing/Offshoring
7.2%
Information Technology and Services
6.0%
Other
51.8%
Farming
16.7%
Financial Services
9.3%
Legal Services
7.4%
Hospital & Health Care
7.4%
Insurance
5.6%
Other
53.7%
Alternatives
Discussions
What is cloud based contact center?
1 Comment
DS
In the Cloud Contact Center, all server resources are located at the service provider. To connect, the customer only needs a computer and Internet ....Read more
What is the use of Bright Pattern?
1 Comment
AB
From the demo I've seen, Bright Pattern is a quite novel contact center software without much of a learning curve needed. One thing it's known for is having...Read more
Bright Pattern has no more discussions with answers
Zoom Contact Center has no discussions with answers
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