Compare Agentforce Field Service (formerly Salesforce Field Service) and BookingKoala 
Featured Products
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Small-Business (91.7% of reviews)
Entry-Level Pricing
$165.00 1 User Per Month
$27 Per Month
Agentforce Field Service (formerly Salesforce Field Service)
Star Rating
(981)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plansBookingKoala
Star Rating
(36)4.8 out of 5
Market Segments
Small-Business (91.7% of reviews)
Pros & Cons
Entry-Level Pricing
$27 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Field Service excels in overall user satisfaction, boasting a significantly higher G2 Score compared to BookingKoala. Users appreciate its smart scheduling and real-time visibility, which are crucial for efficient field operations.
- Users say that BookingKoala shines in its ease of use and affordability, making it particularly appealing for small businesses. Many users highlight how it helped them launch their services quickly, even without a prior website.
- Reviewers mention that Salesforce Field Service offers a comprehensive mobile app for technicians, which enhances productivity on the go. This integration with the Salesforce platform is noted as a major advantage for managing field operations effectively.
- According to verified reviews, BookingKoala's customer service receives high praise, with users noting the company's commitment to continuous improvement and support. This responsiveness is a key factor for many small business owners who value personalized assistance.
- Users report that while Salesforce Field Service has a steeper learning curve, its robust features for planning and dispatching make it worthwhile for mid-market companies. Reviewers appreciate having all necessary information centralized, which simplifies decision-making.
- G2 reviewers highlight that BookingKoala provides a comprehensive suite of tools for appointment scheduling and billing, which are particularly beneficial for startups. However, its lower market presence and fewer reviews suggest that it may not yet have the same level of trust as Salesforce Field Service.
Pricing
Entry-Level Pricing
Agentforce Field Service (formerly Salesforce Field Service)
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
BookingKoala
Starter Plan
$27
Per Month
This plan is limited to up to 5 providers and unlimited monthly bookings.
- Website Builder/Themes
- Booking Forms & Customization
- Mobile Access
Free Trial
Agentforce Field Service (formerly Salesforce Field Service)
No trial information availableBookingKoala
Free Trial is available
Ratings
Meets Requirements
8.6
349
9.7
33
Ease of Use
8.4
739
9.7
34
Ease of Setup
7.8
606
9.2
6
Ease of Admin
8.3
170
9.4
6
Quality of Support
8.6
339
9.4
33
Has the product been a good partner in doing business?
8.7
163
9.2
6
Product Direction (% positive)
9.0
342
9.3
34
Features by Category
Generative AI
7.9
152
Not enough data
7.5
150
Not enough data
Before the Job
8.5
276
9.6
31
8.6
270
9.5
29
8.6
276
9.4
30
8.4
268
9.7
31
On the Job
Feature Not Available
9.7
29
8.5
273
9.2
28
Feature Not Available
9.1
28
8.5
274
9.6
30
8.4
226
Feature Not Available
After the Job
8.6
278
9.4
30
8.6
272
9.4
29
8.2
226
9.8
30
8.7
227
9.3
28
Agentic AI - Field Service Management
7.6
58
Not enough data
7.8
59
Not enough data
8.0
59
Not enough data
Categories
Categories
Shared Categories
Agentforce Field Service (formerly Salesforce Field Service) and BookingKoala are categorized as Field Service Management
Unique Categories
Agentforce Field Service (formerly Salesforce Field Service) has no unique categories
BookingKoala has no unique categories
Reviews
Reviewers' Company Size
Agentforce Field Service (formerly Salesforce Field Service)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
BookingKoala
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Manufacturing
8.4%
Information Technology and Services
8.4%
Hospital & Health Care
4.9%
Telecommunications
4.5%
Consulting
4.4%
Other
69.4%
Consumer Services
36.1%
Hospitality
13.9%
Veterinary
8.3%
Transportation/Trucking/Railroad
5.6%
Business Supplies and Equipment
5.6%
Other
30.6%
Discussions
What is Salesforce Field Service used for?
2 Comments
DJ
The best function of Salesforce Field Service Lightning is probably task assignment. This tool allows you to create and quickly track work assignments,...Read more
Agentforce Field Service (formerly Salesforce Field Service) has no more discussions with answers
BookingKoala has no discussions with answers
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