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Compare BMC Remedy vs Track-It!
See this
comparison of BMC Remedy vs. Track-It!
based on data from user reviews. BMC Remedy rates 3.6/5 stars with 223 reviews. Track-It! rates 3.6/5 stars with 76 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
BMC Remedy
Free Trial Unavailable
Track-It!
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.0
7.7
Ease of Use
Ease of Use
7.1
7.8
Ease of Setup
Ease of Setup
6.9
7.3
Ease of Admin
Ease of Admin
7.2
7.8
Quality of Support
Quality of Support
7.4
7.7
Ease of Doing Business With
Ease of Doing Business With
7.9
7.9
Product Direction (% positive)
Product Direction (% positive)
5.9
5.6
Meets Requirements
BMC Remedy
8.0
Track-It!
7.7
Ease of Use
BMC Remedy
7.1
Track-It!
7.8
Ease of Setup
BMC Remedy
6.9
Track-It!
7.3
Ease of Admin
BMC Remedy
7.2
Track-It!
7.8
Quality of Support
BMC Remedy
7.4
Track-It!
7.7
Ease of Doing Business With
BMC Remedy
7.9
Track-It!
7.9
Product Direction (% positive)
BMC Remedy
5.9
Track-It!
5.6

Features

Administration
Change Management
BMC Remedy
8.1
Track-It!
Not enough data available
Asset Management
BMC Remedy
8.6
Track-It!
Not enough data available
Reports & Analytics
BMC Remedy
9.7
Track-It!
Not enough data available
Incident Management
Automate Ticket Routing
BMC Remedy
Not enough data available
Track-It!
7.6
Ticket Prioritization
BMC Remedy
8.6
Track-It!
7.7
Ticket Notifications
BMC Remedy
8.3
Track-It!
8.8
Knowledge Base
BMC Remedy
7.9
Track-It!
6.5
Knowledge Base/Ticket Integration
BMC Remedy
8.0
Track-It!
6.7
Service Desk
Help Desk
BMC Remedy
9.0
Track-It!
Not enough data available
Incident Reports
BMC Remedy
9.2
Track-It!
Not enough data available
Process Workflow
BMC Remedy
8.9
Track-It!
Not enough data available
Reporting
Dashboards
BMC Remedy
7.9
Track-It!
6.7
Time Tracking
BMC Remedy
7.9
Track-It!
7.3
Surveys
BMC Remedy
Not enough data available
Track-It!
6.7
Access & Usability
Mobile
BMC Remedy
6.7
Track-It!
7.1
Self Service
BMC Remedy
7.8
Track-It!
7.4
Active Directory
BMC Remedy
7.9
Track-It!
8.3
Multi-Channel Access
BMC Remedy
7.8
Track-It!
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.1%
12.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.7%
56.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
74.2%
32.0%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.7%
Enterprise
74.2%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%

Reviewers' Industry

 
Information Technology and Services
32.4%
Information Technology and Services
13.5%
 
Telecommunications
9.0%
Hospital & Health Care
9.4%
 
Hospital & Health Care
6.1%
Higher Education
7.3%
 
Higher Education
4.3%
Utilities
5.2%
 
Computer Software
4.3%
Law Practice
5.2%
 
Other
43.9%
Other
59.4%
BMC Remedy
Information Technology and Services
32.4%
Telecommunications
9.0%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.9%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

G2 User in Mining & Metals

It is painful to navigate. The latest version has a dashboard which is somewhat nice, but still requires me to navigate to find what I need, move to the right fields, fill things out, etc... Yes, it is customizable, but again, it is messy and allows us to...

 
BMC Remedy
Most Helpful Favorable Review
Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Mining & Metals

It is painful to navigate. The latest version has a dashboard which is somewhat nice, but still requires me to navigate to find what I need, move to the right fields, fill things out, etc... Yes, it is customizable, but again, it is messy and allows us to...

Screenshots

 
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