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Compare BMC Helix ITSM and Track-It! 
At a Glance
Market Segments
Enterprise (75.0% of reviews)
Mid-Market (57.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BMC Helix ITSM
Star Rating
(290)3.7 out of 5
Market Segments
Enterprise (75.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BMC Helix ITSMTrack-It!
Star Rating
(100)3.7 out of 5
Market Segments
Mid-Market (57.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Track-It!BMC Helix ITSM vs Track-It!
When assessing the two solutions, reviewers found Track-It! easier to use, set up, and administer. Reviewers also preferred doing business with Track-It! overall.
- Reviewers felt that BMC Helix ITSM meets the needs of their business better than Track-It!.
- When comparing quality of ongoing product support, reviewers felt that Track-It! is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of BMC Helix ITSM over Track-It!.
Pricing
Entry-Level Pricing
BMC Helix ITSM
No pricing availableTrack-It!
No pricing availableFree Trial
BMC Helix ITSM
No trial information availableTrack-It!
Free Trial is available
Ratings
Meets Requirements
8.0
245
7.8
86
Ease of Use
7.2
248
7.9
88
Ease of Setup
7.0
87
7.6
51
Ease of Admin
7.2
83
7.9
52
Quality of Support
7.5
213
7.7
66
Has the product been a good partner in doing business?
7.9
77
8.1
50
Product Direction (% positive)
6.1
244
5.7
85
Features by Category
Ticket and Case Management
Not enough data
8.4
16
|
Verified
Not enough data
7.4
16
|
Verified
Not enough data
8.0
16
|
Verified
Not enough data
7.9
14
Not enough data
8.3
9
Not enough data
7.5
16
Not enough data
7.6
15
Not enough data
8.2
10
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.3
11
|
Verified
Not enough data
8.2
14
|
Verified
Not enough data
8.3
9
Not enough data
7.7
8
Not enough data
7.9
8
Platform
Not enough data
7.7
8
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
8.8
7
|
Verified
Not enough data
7.7
14
|
Verified
Not enough data
7.6
13
|
Verified
Administration
8.8
16
|
Verified
6.9
8
|
Verified
8.6
17
|
Verified
8.1
8
|
Verified
9.3
16
|
Verified
7.4
9
|
Verified
Service Desk
9.1
20
|
Verified
8.3
10
|
Verified
9.2
19
|
Verified
8.8
10
|
Verified
9.1
18
|
Verified
8.3
10
|
Verified
Management
9.4
9
|
Verified
7.5
6
|
Verified
7.7
8
|
Verified
8.1
6
|
Verified
8.3
9
|
Verified
6.3
5
8.7
9
|
Verified
8.3
5
|
Verified
7.6
9
|
Verified
8.1
6
Functionality
9.5
10
|
Verified
8.9
6
|
Verified
8.3
9
|
Verified
6.3
5
9.1
9
|
Verified
7.2
6
|
Verified
8.8
10
|
Verified
6.4
6
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Feature Not Available
7.4
36
8.6
104
7.5
38
8.3
105
8.5
40
7.9
86
6.5
32
7.9
88
6.8
33
Reporting
7.9
91
7.2
35
7.9
87
7.8
29
Feature Not Available
6.7
24
Access & Usability
6.6
55
6.7
20
7.8
85
7.5
31
7.9
77
8.3
32
7.7
62
Feature Not Available
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BMC Helix ITSM and Track-It! are categorized as IT Service Management (ITSM) Tools and Service Desk
Reviews
Reviewers' Company Size
BMC Helix ITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Track-It!
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
33.7%
Telecommunications
8.8%
Hospital & Health Care
6.6%
Computer Software
6.6%
Higher Education
3.7%
Other
40.7%
Information Technology and Services
13.3%
Hospital & Health Care
6.1%
Higher Education
6.1%
Utilities
4.1%
Retail
4.1%
Other
66.3%
Alternatives
Discussions
BMC Helix ITSM has no discussions with answers
Track-It! has no discussions with answers
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