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Compare BMC FootPrints and Track-It! 
Featured Products
At a Glance
Market Segments
Enterprise (57.1% of reviews)
Mid-Market (57.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BMC FootPrints
Star Rating
(56)3.5 out of 5
Market Segments
Enterprise (57.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about BMC FootPrintsTrack-It!
Star Rating
(100)3.7 out of 5
Market Segments
Mid-Market (57.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Track-It!BMC FootPrints vs Track-It!
When assessing the two solutions, reviewers found Track-It! easier to use, set up, and administer. However, reviewers felt that both vendors make it equally easy to do business overall.
- Reviewers felt that Track-It! meets the needs of their business better than BMC FootPrints.
- When comparing quality of ongoing product support, BMC FootPrints and Track-It! provide similar levels of assistance.
- For feature updates and roadmaps, our reviewers preferred the direction of Track-It! over BMC FootPrints.
Pricing
Entry-Level Pricing
BMC FootPrints
No pricing availableTrack-It!
No pricing availableFree Trial
BMC FootPrints
No trial information availableTrack-It!
Free Trial is available
Ratings
Meets Requirements
7.4
51
7.8
86
Ease of Use
6.9
50
7.9
88
Ease of Setup
6.7
20
7.6
51
Ease of Admin
6.7
19
7.9
52
Quality of Support
7.7
39
7.7
66
Has the product been a good partner in doing business?
8.1
18
8.1
50
Product Direction (% positive)
4.7
51
5.7
85
Features by Category
Ticket and Case Management
Not enough data
8.4
16
|
Verified
Not enough data
7.4
16
|
Verified
Not enough data
8.0
16
|
Verified
Not enough data
7.9
14
Not enough data
8.3
9
Not enough data
7.5
16
Not enough data
7.6
15
Not enough data
8.2
10
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.3
11
|
Verified
Not enough data
8.2
14
|
Verified
Not enough data
8.3
9
Not enough data
7.7
8
Not enough data
7.9
8
Platform
Not enough data
7.7
8
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
8.8
7
|
Verified
Not enough data
7.7
14
|
Verified
Not enough data
7.6
13
|
Verified
Administration
5.6
6
|
Verified
6.9
8
|
Verified
Not enough data
8.1
8
|
Verified
6.4
7
|
Verified
7.4
9
|
Verified
Service Desk
7.9
8
|
Verified
8.3
10
|
Verified
7.5
8
|
Verified
8.8
10
|
Verified
6.5
8
|
Verified
8.3
10
|
Verified
Management
Not enough data
7.5
6
|
Verified
Not enough data
8.1
6
|
Verified
Not enough data
6.3
5
Not enough data
8.3
5
|
Verified
Not enough data
8.1
6
Functionality
Not enough data
8.9
6
|
Verified
Not enough data
6.3
5
Not enough data
7.2
6
|
Verified
Not enough data
6.4
6
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.2
28
7.4
36
8.3
26
7.5
38
8.4
28
8.5
40
7.9
22
6.5
32
7.9
20
6.8
33
Reporting
7.8
27
7.2
35
8.3
22
7.8
29
7.1
17
6.7
24
Access & Usability
5.3
12
6.7
20
8.0
23
7.5
31
8.4
21
8.3
32
7.2
17
Feature Not Available
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BMC FootPrints and Track-It! are categorized as IT Service Management (ITSM) Tools and Service Desk
Reviews
Reviewers' Company Size
BMC FootPrints
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Track-It!
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Higher Education
26.8%
Law Practice
19.6%
Information Technology and Services
14.3%
Hospital & Health Care
7.1%
Education Management
5.4%
Other
26.8%
Information Technology and Services
13.3%
Hospital & Health Care
6.1%
Higher Education
6.1%
Utilities
4.1%
Retail
4.1%
Other
66.3%
Alternatives
Discussions
BMC FootPrints has no discussions with answers
Track-It! has no discussions with answers
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