Link copied to clipboard # BMC FootPrints vs Track-It! Comparison - What are their main differences? Share [ Export ](/compare/bmc-footprints/track-it/export.csv) Footprints Service DeskTrack-It! [+ Add Product](#) Pricing **BMC FootPrints** No pricing available **Track-It!** Free Trial No pricing available **Pricing Insights** from reviews Time to Implement **BMC FootPrints** 5 months Based on 6 responses **Track-It!** 2 monthsFaster Based on 17 responses Return on Investment **BMC FootPrints** 35 months Based on 6 responses **Track-It!** 14 months21 months sooner Based on 13 responses Perceived Cost **BMC FootPrints** $$$$$ **Track-It!** $$$$$ Average Discount **BMC FootPrints** Not enough reviews yet **Track-It!** 9% ![BMC FootPrints](https://images.g2crowd.com/uploads/product/hd_favicon/fc975d88afa850d8a418b8d3f5ac122e/bmc-footprints.svg "BMC FootPrints") ![Track-It!](https://images.g2crowd.com/uploads/product/hd_favicon/1487565699/track-it.svg "Track-It!") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **BMC FootPrints** Not enough data **Track-It!** Not enough data Screenshots **BMC FootPrints** ![BMC FootPrints screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/14820/uploads_2F1b0e5d3d-f8bb-4011-b0d7-bca501d36d25_2Fscreenshot_footprints_service_core.png) **Track-It!** ![Track-It! screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/110866/Technician-Dashboard.jpg) **Ratings** from reviews Meets Requirements **BMC FootPrints** 7.4 7.452 **Track-It!** 7.8 7.886 Ease of Use **BMC FootPrints** 6.9 6.951 **Track-It!** 7.9 7.988 Ease of Setup **BMC FootPrints** 6.8 6.821 **Track-It!** 7.6 7.651 Ease of Admin **BMC FootPrints** 6.7 6.719 **Track-It!** 7.9 7.952 Quality of Support **BMC FootPrints** 7.7 7.740 **Track-It!** 7.7 7.766 Has the product been a good partner in doing business? **BMC FootPrints** 8.1 8.118 **Track-It!** 8.1 8.150 Product Direction (% positive) **BMC FootPrints** 4.7 4.751 **Track-It!** 5.7 5.785 **Features** ratings from reviews IT Service Management (ITSM) Tools 7.1 9 7.7 11 Service Desk 7.7 29 7.4 43 Help Desk Not enough data 7.9 18 User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 5.3% Mid-Market(51-1000 emp.) 36.8% Enterprise(\> 1000 emp.) 57.9% Small-Business(50 or fewer emp.) 5.3% Mid-Market(51-1000 emp.) 36.8% Enterprise(\> 1000 emp.) 57.9% Small-Business(50 or fewer emp.) 14.4% Mid-Market(51-1000 emp.) 57.7% Enterprise(\> 1000 emp.) 27.8% Small-Business(50 or fewer emp.) 14.4% Mid-Market(51-1000 emp.) 57.7% Enterprise(\> 1000 emp.) 27.8% **Reviewers' Industry** [![BMC FootPrints](https://images.g2crowd.com/uploads/product/hd_favicon/fc975d88afa850d8a418b8d3f5ac122e/bmc-footprints.svg "BMC FootPrints")](https://www.g2.com/products/bmc-footprints/reviews) BMC FootPrints Higher Education 28.1% Law Practice 19.3% Information Technology and Services 14.0% Hospital & Health Care 7.0% Education Management 5.3% Other 26.3% [![Track-It!](https://images.g2crowd.com/uploads/product/hd_favicon/1487565699/track-it.svg "Track-It!")](https://www.g2.com/products/track-it/reviews) Track-It! Information Technology and Services 13.3% Hospital & Health Care 6.1% Higher Education 6.1% Utilities 4.1% Law Practice 4.1% Other 66.3% Alternatives **BMC FootPrints Alternatives** ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews) ![OpenText Service Management Automation X (SMAX)](https://images.g2crowd.com/uploads/product/hd_favicon/2b4f4de47adee5040ae421fc276784e9/opentext-service-management-automation-x-smax.svg "OpenText Service Management Automation X (SMAX)") [ OpenText Service Management... ](/products/opentext-service-management-automation-x-smax/reviews) ![CA Service Desk Manager](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_2d37e8b26a37a89c8c11df56761f5da8/ca-service-desk-manager.png "CA Service Desk Manager") [ Clarity SM ](/products/ca-service-desk-manager/reviews) ![SysAid](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_b5f175d1ae623786a07d11d99b2b8c31/sysaid.png "SysAid") [ SysAid ](/products/sysaid/reviews) **Track-It! Alternatives** ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews) ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ![SysAid](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_b5f175d1ae623786a07d11d99b2b8c31/sysaid.png "SysAid") [ SysAid ](/products/sysaid/reviews) ## Footprints Service Desk vs Track-It! FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Footprints Service Desk vs Track-It!? Track-It! stands out from Footprints Service Desk with higher reviewer ratings, easier setup, and a more user-friendly experience, while Footprints Service Desk is noted for its multi-channel access and configurability. | [Footprints Service Desk](https://www.g2.com/products/bmc-footprints/reviews) | [Track-It!](https://www.g2.com/products/track-it/reviews) | | --- | --- | | 3.5/5 (57 reviews) | 3.7/5 (100 reviews) | | Enterprise | Mid-Market | | 6.8 | 7.6 | | 7.7 | 7.7 | | Highly configurable and supports multi-channel access | User-friendly interface and easy implementation | ### How do the pricing models of Footprints Service Desk and Track-It! compare? Track-It! is considered the stronger value by reviewers, with higher satisfaction on price and cost-related dimensions. - **Footprints Service Desk:** In recent reviews, several reviewers describe Footprints Service Desk as overpriced and cite concerns about the return on investment. - **Track-It!:** Reviewers consistently highlight Track-It! as affordable and reasonably priced, especially for organizations with many users. - **Switching reasons:** Recent reviewers mention switching from Footprints Service Desk to Freshservice due to dissatisfaction with pricing and reporting. ### What are the best alternatives to Footprints Service Desk and Track-It!? The top 3 alternatives to Footprints Service Desk and Track-It! are Freshservice, Jira Service Management, and OpenText Service Management Automation X (SMAX). | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Footprints Service Desk](https://www.g2.com/products/bmc-footprints/reviews) | 3.5/5 (57 reviews) | Enterprise | Overpriced for the value delivered | Highly configurable and supports multi-channel access | | [Track-It!](https://www.g2.com/products/track-it/reviews) | 3.7/5 (100 reviews) | Mid-Market | Affordable and cost-effective for large user bases | User-friendly interface and easy implementation | | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1351 reviews) | Mid-Market | — | Modern interface and robust automation capabilities | | [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | 4.3/5 (991 reviews) | Mid-Market | — | Integration with Atlassian ecosystem and flexible workflows | | [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) | 4.2/5 (72 reviews) | Enterprise | — | Enterprise-grade scalability and automation | ### Which IT Service Management (ITSM) Tools features should I prioritize when comparing Footprints Service Desk and Track-It!? Buyers comparing Footprints Service Desk and Track-It! should prioritize ease of use, ease of setup, reporting, customization, and multi-channel access. - **Ease of Use:** Track-It! scores 7.9, Footprints Service Desk 6.9. - **Ease of Setup:** Track-It! scores 7.6, Footprints Service Desk 6.8. - **Reporting:** Both products are frequently discussed for reporting, with reviewers noting limitations in Footprints Service Desk's reporting and Track-It!'s integration with Crystal Reports. - **Customization:** Footprints Service Desk is highlighted for high configurability, while Track-It! is noted as less customizable but easier to use out of the box. - **Multi-Channel Access:** Footprints Service Desk offers multi-channel access, a feature not present in Track-It!. ### What are the pros and cons of Footprints Service Desk vs Track-It!? Track-It!'s headline strength is its user-friendly interface and ease of implementation, while Footprints Service Desk is recognized for its configurability and multi-channel access. - **Footprints Service Desk strengths:** Highly configurable, supports multi-channel access, can be tailored for multiple departments, and offers robust workflow automation. - **Footprints Service Desk trade-offs:** Reviewers cite an outdated interface, slow performance, complex setup, high cost, and clunky reporting as notable trade-offs. - **Track-It! strengths:** User-friendly interface, easy to implement, affordable pricing, strong asset management, and integration with Crystal Reports for reporting. - **Track-It! trade-offs:** Reviewers mention limited customization, less extensive automation compared to competitors, and some instability or outdated UI elements. ### Is Footprints Service Desk or Track-It! better for small businesses? Track-It! is the better fit for small businesses, with a larger share of mid-market and small-business reviewers and consistently positive sentiment on ease of use and affordability. - **Footprints Service Desk:** Largest segment is Enterprise; reviewers from smaller organizations often cite complexity and high cost as challenges. - **Track-It!:** Largest segment is Mid-Market; reviewers highlight ease of setup, user-friendly design, and reasonable pricing as advantages for smaller organizations. ### Which IT Service Management (ITSM) Tools platform has better integrations? Track-It! and Footprints Service Desk are at parity for integrations, with no recent reviewer-cited third-party integrations for either product. - **Footprints Service Desk:** No recent reviewer-cited integrations. - **Track-It!:** No recent reviewer-cited integrations. ### How do Footprints Service Desk and Track-It! compare on customer support? Footprints Service Desk and Track-It! are rated equally on Quality of Support, both scoring 7.7, indicating parity in reviewer satisfaction. - **Footprints Service Desk:** Reviewers describe support as adequate, with some citing slow or unreliable responses, while others note helpfulness and strong community forums. - **Track-It!:** Reviewers highlight responsive and helpful support, with several noting positive experiences and quick resolutions, though a few mention occasional delays. ### Which is easier to implement, Footprints Service Desk or Track-It!? Track-It! is easier to implement than Footprints Service Desk, with a 0.8-point higher Ease of Setup score (7.6 vs 6.8). - **Footprints Service Desk:** Reviewers frequently mention a steep learning curve, complex configuration, and significant time investment for setup and customization. - **Track-It!:** Reviewers consistently describe straightforward installation, quick onboarding, and minimal training required for new users. ### Which product has better Reporting? Track-It! is favored for Reporting, with reviewers highlighting its integration with Crystal Reports and easier report generation. - **Footprints Service Desk:** Reviewers note clunky and confusing reporting, with several recommending exporting data to external tools for deeper analysis. - **Track-It!:** Reviewers consistently praise the built-in Crystal Reports integration, describing it as powerful and easy to use for generating comprehensive reports. ## BMC FootPrints vs Track-It! When assessing the two solutions, reviewers found Track-It! easier to use, set up, and administer. However, reviewers felt that both vendors make it equally easy to do business overall. - Reviewers felt that Track-It! meets the needs of their business better than BMC FootPrints. - When comparing quality of ongoing product support, BMC FootPrints and Track-It! provide similar levels of assistance. - For feature updates and roadmaps, our reviewers preferred the direction of Track-It! over BMC FootPrints.