Introducing G2.ai, the future of software buying.Try now
Compare BMC FootPrints and Track-It! 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ServiceNow Customer Service Management
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ServiceNow IT Service Management
Visit Website
At a Glance
Market Segments
Enterprise (57.1% of reviews)
Mid-Market (57.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BMC FootPrints
Star Rating
(56)3.5 out of 5
Market Segments
Enterprise (57.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about BMC FootPrintsTrack-It!
Star Rating
(100)3.7 out of 5
Market Segments
Mid-Market (57.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Track-It!Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BMC FootPrints excels in its ticketing system, achieving a score of 8.9, which reviewers mention provides a seamless experience for ticket creation and management. In contrast, Track-It! also offers a solid ticketing system but does not reach the same level of user satisfaction.
- Reviewers mention that Track-It! shines in its incident reports, scoring 8.8, which users say provides detailed insights and analytics that help in understanding incident trends. BMC FootPrints, while competent, scores lower at 7.5 in this area.
- G2 users highlight the ease of use in Track-It!, with a score of 7.9, making it more accessible for new users compared to BMC FootPrints, which has a lower score of 6.9. Users report that Track-It! offers a more intuitive interface that simplifies the onboarding process.
- Users on G2 mention that BMC FootPrints has a robust asset management feature, scoring 8.1, which reviewers say allows for effective tracking and management of IT assets. Track-It! also offers asset management but scores slightly lower at 8.3, indicating it may have more advanced features in this area.
- Reviewers say that Track-It! provides better mobile support, scoring 6.7 compared to BMC FootPrints' 5.3. Users report that the mobile experience in Track-It! is more user-friendly, allowing for easier access to ticketing and management features on the go.
- Users report that BMC FootPrints has a strong focus on automation, particularly in ticket routing with a score of 8.2, which reviewers mention helps streamline workflows. Track-It! scores lower at 7.4, indicating it may not be as efficient in automating these processes.
Pricing
Entry-Level Pricing
BMC FootPrints
No pricing availableTrack-It!
No pricing availableFree Trial
BMC FootPrints
No trial information availableTrack-It!
Free Trial is available
Ratings
Meets Requirements
7.4
51
7.8
86
Ease of Use
6.9
50
7.9
88
Ease of Setup
6.7
20
7.6
51
Ease of Admin
6.7
19
7.9
52
Quality of Support
7.7
39
7.7
66
Has the product been a good partner in doing business?
8.1
18
8.1
50
Product Direction (% positive)
4.7
51
5.7
85
Features by Category
Ticket and Case Management
Not enough data
8.4
16
|
Verified
Not enough data
7.4
16
|
Verified
Not enough data
8.0
16
|
Verified
Not enough data
7.9
14
Not enough data
8.3
9
Not enough data
7.5
16
Not enough data
7.6
15
Not enough data
8.2
10
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.3
11
|
Verified
Not enough data
8.2
14
|
Verified
Not enough data
8.3
9
Not enough data
7.7
8
Not enough data
7.9
8
Platform
Not enough data
7.7
8
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
8.8
7
|
Verified
Not enough data
7.7
14
|
Verified
Not enough data
7.6
13
|
Verified
Administration
5.6
6
|
Verified
6.9
8
|
Verified
Not enough data
8.1
8
|
Verified
6.4
7
|
Verified
7.4
9
|
Verified
Service Desk
7.9
8
|
Verified
8.3
10
|
Verified
7.5
8
|
Verified
8.8
10
|
Verified
6.5
8
|
Verified
8.3
10
|
Verified
Management
Not enough data
7.5
6
|
Verified
Not enough data
8.1
6
|
Verified
Not enough data
6.3
5
Not enough data
8.3
5
|
Verified
Not enough data
8.1
6
Functionality
Not enough data
8.9
6
|
Verified
Not enough data
6.3
5
Not enough data
7.2
6
|
Verified
Not enough data
6.4
6
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.2
28
7.4
36
8.3
26
7.5
38
8.4
28
8.5
40
7.9
22
6.5
32
7.9
20
6.8
33
Reporting
7.8
27
7.2
35
8.3
22
7.8
29
7.1
17
6.7
24
Access & Usability
5.3
12
6.7
20
8.0
23
7.5
31
8.4
21
8.3
32
7.2
17
Feature Not Available
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BMC FootPrints and Track-It! are categorized as IT Service Management (ITSM) Tools and Service Desk
Reviews
Reviewers' Company Size
BMC FootPrints
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Track-It!
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Higher Education
26.8%
Law Practice
19.6%
Information Technology and Services
14.3%
Hospital & Health Care
7.1%
Education Management
5.4%
Other
26.8%
Information Technology and Services
13.3%
Hospital & Health Care
6.1%
Higher Education
6.1%
Utilities
4.1%
Retail
4.1%
Other
66.3%
Alternatives
Discussions
BMC FootPrints has no discussions with answers
Track-It! has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
