Introducing G2.ai, the future of software buying.Try now
Compare Bloomfire and Serviceware Knowledge 
Featured Products
At a Glance
Market Segments
Mid-Market (52.7% of reviews)
Mid-Market (40.7% of reviews)
Entry-Level Pricing
Contact Us 25 Users Per Year
$8.00
Bloomfire
Star Rating
(509)4.6 out of 5
Market Segments
Mid-Market (52.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 25 Users Per Year
Browse all 3 pricing plansServiceware Knowledge
Star Rating
(27)4.8 out of 5
Market Segments
Mid-Market (40.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$8.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Bloomfire excels in its search and discovery capabilities, making it easy for users to find information quickly across various contexts. This is complemented by a user-friendly interface that requires minimal training, which is particularly beneficial for non-technical users.
- Users say that Serviceware Knowledge offers a very high-performance search engine, allowing for easy access to information. The structured knowledge collection enables teams to operate in a more transparent and flexible manner, which is a significant advantage for customer service operations.
- Reviewers mention that Bloomfire has a strong focus on content centralization and ease of contribution, which simplifies the process for subject matter experts to share their knowledge. This feature is highlighted as a standout aspect of the platform, enhancing collaboration and information sharing.
- According to verified reviews, Serviceware Knowledge is praised for its rapid system implementation and the support from a dynamic team. Users appreciate the quick onboarding process, which helps organizations get up and running without significant delays.
- G2 reviewers highlight that while Bloomfire has a slightly lower overall rating, it still maintains a strong quality of support, matching Serviceware Knowledge in this area. Both platforms receive positive feedback for their customer service, indicating a commitment to user satisfaction.
- Users express that Bloomfire's recent updates and features, such as its AI capabilities, enhance the overall user experience, although some may find the entry-level pricing less transparent compared to Serviceware Knowledge's clear pricing structure. This could be a consideration for budget-conscious buyers.
Pricing
Entry-Level Pricing
Bloomfire
Team
Contact Us
25 Users Per Year
Single Team Access - For teams just starting out with knowledge management
- Quickly build content and capture expertise with intuitive authoring tools and automated deep indexing
- Find relevant answers and results instantly with Bloomfire’s AI-powered search and discovery engine
- Meet your team where they work to foster collaboration and effortlessly share knowledge
Serviceware Knowledge
Serviceware Knowledge Team Edition
$8.00
Standard feature set to be really fast up and running.
- Knowledge Views
- Knowledge Tree
- Powerful Search
Free Trial
Bloomfire
No trial information availableServiceware Knowledge
Free Trial is available
Ratings
Meets Requirements
9.0
413
8.9
25
Ease of Use
9.1
416
9.5
25
Ease of Setup
8.8
178
9.0
21
Ease of Admin
8.9
157
8.3
22
Quality of Support
9.2
325
9.2
25
Has the product been a good partner in doing business?
9.1
144
9.5
22
Product Direction (% positive)
8.2
397
9.5
25
Features by Category
Content Management
9.6
9
Not enough data
9.5
7
Not enough data
9.6
8
Not enough data
Content Discovery
8.8
8
Not enough data
9.3
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.9
6
Not enough data
Generative AI
8.1
6
Not enough data
8.6
6
Not enough data
Administration
9.2
58
Not enough data
9.2
59
Not enough data
8.7
57
Feature Not Available
Knowledge Management
9.2
85
Not enough data
9.1
69
Not enough data
8.9
67
Not enough data
Compliance
9.1
61
Not enough data
8.9
57
Not enough data
9.0
55
Not enough data
8.7
53
Not enough data
Customer Support
8.9
85
Not enough data
8.8
74
Not enough data
8.7
65
Not enough data
Data Security
8.9
51
Not enough data
8.8
53
Not enough data
9.2
55
Not enough data
8.6
57
Not enough data
Administration
8.4
63
Not enough data
9.0
70
Not enough data
9.0
77
Not enough data
Generative AI
9.3
18
Not enough data
Account Options
9.5
87
Not enough data
8.8
61
Not enough data
9.2
67
Not enough data
9.4
75
Not enough data
9.4
91
Not enough data
9.7
84
Not enough data
Q&A Tools
9.4
93
Not enough data
9.4
99
Not enough data
9.4
99
Not enough data
Feature Not Available
Not enough data
9.4
64
Not enough data
9.2
25
Not enough data
9.4
23
Not enough data
9.3
25
Not enough data
9.5
25
Not enough data
Knowledge Pages
9.0
85
Not enough data
8.9
100
Not enough data
8.9
91
Not enough data
8.6
73
Not enough data
7.7
50
Not enough data
8.6
52
Not enough data
Knowledge Dissemination
9.0
91
Not enough data
9.1
99
Not enough data
9.4
109
Not enough data
9.2
106
Not enough data
9.1
59
Not enough data
8.7
50
Not enough data
9.1
55
Not enough data
8.3
46
Not enough data
8.6
52
Not enough data
Agentic AI - Knowledge Base
9.1
11
Not enough data
9.2
11
Not enough data
8.9
11
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bloomfire and Serviceware Knowledge are categorized as Contact Center Knowledge Base and Knowledge Base
Unique Categories
Bloomfire is categorized as Q&A Platforms and Insight Engines
Serviceware Knowledge is categorized as Customer Self-Service
Reviews
Reviewers' Company Size
Bloomfire
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Serviceware Knowledge
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.7%
Information Technology and Services
9.3%
Marketing and Advertising
6.6%
Insurance
5.8%
Education Management
4.5%
Other
64.2%
Telecommunications
11.1%
Information Technology and Services
11.1%
Financial Services
11.1%
Consumer Services
11.1%
Wholesale
7.4%
Other
48.1%
Discussions
Is there a mobile version?
11 Comments
DA
Check out this small link to find more results to your question
https://go.rancah.com/vMWNRead more
Is Bloomfire mobile-friendly?
1 Comment
Official Response from Bloomfire
We have mobile apps for both iOs and Android.Read more
Serviceware Knowledge has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
