Compare Avaya Experience Platform and Google Cloud Speech-to-Text 
At a Glance
Market Segments
Enterprise (52.6% of reviews)
Small-Business (39.7% of reviews)
Entry-Level Pricing
No pricing available
Pay As You Go Per Month
Avaya Experience Platform
Star Rating
(181)4.1 out of 5
Market Segments
Enterprise (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Avaya Experience PlatformGoogle Cloud Speech-to-Text
Star Rating
(238)4.6 out of 5
Market Segments
Small-Business (39.7% of reviews)
Pros & Cons
Entry-Level Pricing
Pay As You Go Per Month
Browse all 3 pricing plansAvaya Experience Platform vs Google Cloud Speech-to-Text
When assessing the two solutions, reviewers found Google Cloud Speech-to-Text easier to use, set up, and administer. Reviewers also preferred doing business with Google Cloud Speech-to-Text overall.
- Reviewers felt that Google Cloud Speech-to-Text meets the needs of their business better than Avaya Experience Platform.
- When comparing quality of ongoing product support, reviewers felt that Google Cloud Speech-to-Text is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Google Cloud Speech-to-Text over Avaya Experience Platform.
Pricing
Entry-Level Pricing
Avaya Experience Platform
No pricing availableGoogle Cloud Speech-to-Text
Speech Recognition (without Data Logging - default)
Pay As You Go
Per Month
- Standard models (all models except enhanced video and phone call): Free up to 60 minutes, Over 60 Mins up to 1 Million Mins is $0.006 / 15 seconds
- Enhanced models (video, phone call): Free up to 60 minutes, Over 60 Mins up to 1 Million Mins is $0.009 / 15 seconds
Free Trial
Avaya Experience Platform
No trial information availableGoogle Cloud Speech-to-Text
Free Trial is available
Ratings
Meets Requirements
8.6
132
9.1
160
Ease of Use
8.4
131
9.3
163
Ease of Setup
7.5
34
8.8
44
Ease of Admin
7.8
33
8.9
35
Quality of Support
8.2
118
8.9
149
Has the product been a good partner in doing business?
7.9
32
8.9
33
Product Direction (% positive)
7.1
129
9.6
154
Features by Category
Channels
9.3
15
|
Verified
Not enough data
8.9
11
Not enough data
8.1
15
|
Verified
Not enough data
7.7
10
Not enough data
8.2
14
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Functions
8.6
34
|
Verified
Not enough data
8.9
34
Not enough data
8.9
31
|
Verified
Not enough data
8.8
15
|
Verified
Not enough data
8.1
16
Not enough data
8.9
14
|
Verified
Not enough data
8.9
14
|
Verified
Not enough data
9.3
14
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.3
27
|
Verified
Not enough data
8.7
27
|
Verified
Not enough data
8.6
31
|
Verified
Not enough data
8.6
12
|
Verified
Not enough data
8.8
13
|
Verified
Not enough data
Voice
Not enough data
9.2
86
Not enough data
8.7
91
Transcription
Not enough data
8.8
83
Not enough data
8.9
79
Not enough data
9.0
78
Not enough data
8.9
76
Editing
Not enough data
9.0
73
Not enough data
8.9
84
Not enough data
9.2
80
Not enough data
8.9
79
Integration
Not enough data
9.2
75
Not enough data
9.1
80
Not enough data
9.0
83
Not enough data
8.8
78
Not enough data
9.1
78
Agentic AI - Transcription
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
7.7
5
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
Not enough data
Not enough data
9.3
5
|
Verified
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
7.3
5
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
Not enough data
Not enough data
8.7
5
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
9.5
31
Deployment & Integration - Voice Recognition
Not enough data
9.7
6
Not enough data
8.9
6
Not enough data
10.0
6
Not enough data
9.4
6
Performance Optimization - Voice Recognition
Not enough data
8.3
7
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.8
7
Not enough data
9.0
7
Security & Compliance - Voice Recognition
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.4
6
Advanced AI & Biometric Features - Voice Recognition
Not enough data
9.2
6
Not enough data
9.5
7
Not enough data
9.8
7
Not enough data
9.7
6
Agentic AI - Voice Recognition
Not enough data
9.4
6
Categories
Categories
Shared Categories
Avaya Experience Platform and Google Cloud Speech-to-Text are categorized as Speech Analytics
Unique Categories
Avaya Experience Platform is categorized as Contact Center Workforce, Contact Center, and Customer Self-Service
Google Cloud Speech-to-Text is categorized as Transcription and Voice Recognition
Reviews
Reviewers' Company Size
Avaya Experience Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Google Cloud Speech-to-Text
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
14.5%
Consumer Services
10.5%
Information Technology and Services
10.5%
Insurance
9.9%
Hospital & Health Care
4.6%
Other
50.0%
Information Technology and Services
24.6%
Computer Software
16.4%
Marketing and Advertising
3.4%
Retail
3.4%
Human Resources
3.4%
Other
48.7%
Alternatives
Discussions
Avaya Experience Platform has no discussions with answers
Google Cloud Speech-to-Text has no discussions with answers
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