Compare Avaya Experience Platform and Bright Pattern 
At a Glance
Market Segments
Enterprise (52.6% of reviews)
Mid-Market (47.0% of reviews)
Entry-Level Pricing
No pricing available
Contact Vendor
Avaya Experience Platform
Star Rating
(181)4.1 out of 5
Market Segments
Enterprise (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Avaya Experience PlatformBright Pattern
Star Rating
(98)4.4 out of 5
Market Segments
Mid-Market (47.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor
Browse all 4 pricing plansAvaya Experience Platform vs Bright Pattern
When assessing the two solutions, reviewers found Bright Pattern easier to use, set up, and administer. Reviewers also preferred doing business with Bright Pattern overall.
- Reviewers felt that Bright Pattern meets the needs of their business better than Avaya Experience Platform.
- When comparing quality of ongoing product support, reviewers felt that Bright Pattern is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Bright Pattern over Avaya Experience Platform.
Pricing
Entry-Level Pricing
Avaya Experience Platform
No pricing availableBright Pattern
Enterprise
Contact Vendor
- IVR, Skills-based ACD
- Visual call flow
- Predictive dialing
Free Trial
Avaya Experience Platform
No trial information availableBright Pattern
No trial information availableRatings
Meets Requirements
8.6
132
8.8
72
Ease of Use
8.4
131
8.5
74
Ease of Setup
7.5
34
8.8
59
Ease of Admin
7.8
33
8.8
58
Quality of Support
8.2
118
9.1
69
Has the product been a good partner in doing business?
7.9
32
9.2
58
Product Direction (% positive)
7.1
129
8.9
72
Features by Category
Quality Assurance
Not enough data
8.7
18
Not enough data
8.5
17
Not enough data
7.9
19
Engagement
Not enough data
8.9
16
Not enough data
8.7
18
Not enough data
8.5
16
Performance
Not enough data
8.6
19
Not enough data
8.8
18
Generative AI
Not enough data
8.0
5
Not enough data
8.0
5
Channels
9.3
15
|
Verified
9.0
41
|
Verified
8.9
11
8.7
19
|
Verified
8.1
15
|
Verified
9.1
31
|
Verified
7.7
10
8.8
23
|
Verified
8.2
14
|
Verified
8.3
31
|
Verified
Generative AI
Not enough data
8.6
7
Functions
8.6
34
|
Verified
9.1
49
|
Verified
8.9
34
9.1
49
|
Verified
8.9
31
|
Verified
9.5
43
|
Verified
8.8
15
|
Verified
9.0
22
|
Verified
8.1
16
9.2
26
|
Verified
8.9
14
|
Verified
9.4
36
|
Verified
8.9
14
|
Verified
8.4
39
|
Verified
9.3
14
|
Verified
8.9
32
|
Verified
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.3
27
|
Verified
8.6
36
|
Verified
8.7
27
|
Verified
9.2
47
|
Verified
8.6
31
|
Verified
7.9
50
|
Verified
8.6
12
|
Verified
9.0
36
|
Verified
8.8
13
|
Verified
8.4
20
|
Verified
Compliance
Not enough data
9.1
9
Not enough data
8.7
9
Not enough data
8.3
7
Management
Not enough data
7.8
6
Not enough data
8.6
6
Not enough data
9.0
8
Not enough data
8.1
6
Integration
Not enough data
8.9
11
Not enough data
8.3
10
Not enough data
7.6
9
Workforce Management
7.7
5
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
Not enough data
Not enough data
9.3
5
|
Verified
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
7.3
5
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
Not enough data
Not enough data
8.7
5
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Avaya Experience Platform and Bright Pattern are categorized as Contact Center
Unique Categories
Avaya Experience Platform is categorized as Contact Center Workforce, Speech Analytics, and Customer Self-Service
Bright Pattern is categorized as Call Compliance and Contact Center Quality Assurance
Reviews
Reviewers' Company Size
Avaya Experience Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Bright Pattern
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
14.5%
Consumer Services
10.5%
Information Technology and Services
10.5%
Insurance
9.9%
Hospital & Health Care
4.6%
Other
50.0%
Consumer Services
19.3%
Telecommunications
8.4%
Retail
7.2%
Outsourcing/Offshoring
7.2%
Information Technology and Services
6.0%
Other
51.8%
Alternatives
Discussions
Avaya Experience Platform has no discussions with answers
What is cloud based contact center?
1 Comment
DS
In the Cloud Contact Center, all server resources are located at the service provider. To connect, the customer only needs a computer and Internet ....Read more
What is the use of Bright Pattern?
1 Comment
AB
From the demo I've seen, Bright Pattern is a quite novel contact center software without much of a learning curve needed. One thing it's known for is having...Read more
Bright Pattern has no more discussions with answers
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