G2 reviewers report that Avalara excels in automating tax processes, with users appreciating how it streamlines the monthly sales and use tax process and organizes exemption certificates efficiently. This automation can significantly reduce manual workload, making it a strong choice for businesses looking to enhance their tax compliance.
Users say that ProSystem fx Suite offers excellent document organization and collaboration features, which are particularly beneficial for teams managing audit documents. Reviewers highlight its integration capabilities, making it a solid option for firms that prioritize teamwork and document management in their workflows.
According to verified reviews, Avalara has a higher overall satisfaction score, indicating that users generally feel more positive about their experience with the software. This is reflected in the volume of recent reviews, where Avalara has received significantly more feedback, suggesting a more active user base and ongoing engagement.
Reviewers mention that while ProSystem fx Suite is beginner-friendly and not overwhelming, it may not match the level of automation and efficiency that Avalara provides. Users appreciate the ease of use in ProSystem fx, but some may find that they need to invest more time in manual processes compared to Avalara's automated solutions.
G2 reviewers highlight that Avalara's customer service is a strong point, with users noting prompt assistance when questions arise. This level of support can be crucial for businesses that require reliable help during tax season or when navigating complex tax regulations.
Users report that ProSystem fx Suite's quality of support is commendable, with many praising the responsiveness and helpfulness of the support team. However, some users feel that Avalara's support could improve, indicating a potential area for enhancement in their customer service experience.
Pricing
Entry-Level Pricing
Avalara
No pricing available
ProSystem fx Suite
No pricing available
Free Trial
Avalara
Free Trial is available
ProSystem fx Suite
No trial information available
Ratings
Meets Requirements
8.1
471
8.4
59
Ease of Use
8.0
617
7.6
59
Ease of Setup
7.2
447
7.6
7
Ease of Admin
7.6
288
8.1
7
Quality of Support
6.8
470
8.1
50
Has the product been a good partner in doing business?
I didn’t know I was supposed to register — do I need to worry about past sales?
2 Comments
Official Response from Avalara
It depends on the amount of sales you had and in which states. Do you owe more than $10,000 in taxes? A state probably isn’t going to just let that go, and...Read more
Do wholesale sales count toward NEXUS?
2 Comments
MS
It depends on the state. Along with advice from CPAs, I use the sales tax institute site to help...Read more
Can I refile a return that was filed in an SST state without Avalara's assistance?
2 Comments
MS
Yes, you can file any return without Avalara's assistance. Their selling point is that they do it for free if you enroll in their SST return service. We file...Read more
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