Sovos Reviews & Product Details

My dedicated customer account manager, Autumn Scott and the direct support team. If I have any issues, or topics for review, they are always happy to go over them and make sure my companies needs are met. We do quarterly service meetings and ensure we are on track while also making sure any future considerations are covered. Review collected by and hosted on G2.com.

The statement of work process can take a little time to get through between legal reviews and then the work starting has a slower ramp up time, but there are case numbers assigned and you can follow up to ensure alignment on expectations. Their online tool does allow you to monitor the cases and progress as well. Review collected by and hosted on G2.com.

What I like best about Sovos is having one platform to manage sales and use tax compliance across multiple states and entities. The SAP integration helps reduce manual work by automating tax determination and reporting, while also giving us greater confidence in our tax calculations. I also value having knowledgeable support available when we run into more complicated tax or system issues. Review collected by and hosted on G2.com.

I would like to see more training focused specifically on the SAP integration and troubleshooting. When an issue occurs, it can be difficult to determine whether the problem is coming from SAP, the integration, or Sovos. More practical, hands-on training would help users better understand and troubleshoot these situations. Review collected by and hosted on G2.com.

As everything is now web based there is a quick tat of getting things done, Its also easy to download all the reports and check all the updates made on real time basis, would definetly love to recommend this to my other peers as is user friendly and also we have proper explanations for each tabs to understand things. Review collected by and hosted on G2.com.

There is nothing as such, but only one thing if I have to say then it would be the option to select multiple identifiers via keyboard instead of checking each identifier also sometimes after changing a particular input still a validation error shows up as it may usually take some time to load the new changes if these things are worked upon it would be really of great help. Review collected by and hosted on G2.com.

I appreciate the automation and accuracy, especially its ability to handle complex sales tax requirements across different jurisdictions. Review collected by and hosted on G2.com.

The initial implementation and configuration can take some time and require a certain level of expertise, particularly for businesses with unique products and specific tax rules. It would be helpful to continue improving the user experience and to make the configuration process more intuitive and easier to navigate. Review collected by and hosted on G2.com.

Professional Team to support us with different Business Units including Tax Reports and Legal Requirements Review collected by and hosted on G2.com.

Time Zone in different countries in order to more efficient to provide Support Actions Review collected by and hosted on G2.com.

The team. Everyone is very approachable and professional. The front line seems very capable, but the expertise and effort seems to fall short as we get closer to the back office. The software itself seems to be an industry leader, however, I am surprised that their solutions are not fully baked and ready for use in the jurisdictions going live with their E-Invoicing mandates this January. This is giving us pause as a customer. I feel like SOVOS should be throwing everyone at the issues at hand instead of letting open issues linger for quarters, not weeks Review collected by and hosted on G2.com.

Lack of expertise at lower levels; the people that are doing the work. The work is taking too long to complete. We have had hypercare items open for more than weeks, we are talking quarters. This is unacceptable. If I were running the company, I would throw everything I had at the problems until they are resolved in a timely manner. The money will come after a viable solution is in place. The billing is an absolute mess. Hard to discern what it is we are paying for and when. Too many line items and nothing seems to be co-termed in any logical way. Review collected by and hosted on G2.com.

SOVOS has all the resources available to help service a company as large as ours. Their support is outstanding and all their personnel are helpful and knowledgeable. SOVOS has the scalability to handle a customer as large as UnitedHealth Group and their software is accurate and the software is efficient. Review collected by and hosted on G2.com.

WE have been a client of SOVOS/Convey for over 25 years. I cannot point to anything specific that we dislike about SOVOS. They have always addressed issues in a timely manner and their product is kept up with the changing Information Reporting environment. We do not have any relationships with SOVOS that are not positive. Review collected by and hosted on G2.com.

We use Sovos for our sales tax reporting across multiple states, and overall, it has been a helpful tool for our team. Once you understand the process and follow the correct steps, the system is pretty easy to use and helps make multi-state reporting more manageable. Review collected by and hosted on G2.com.

Our biggest challenge has been communicating with our report preparer. They're in the Eastern Time Zone, and we're in the Mountain Time Zone, so our overlapping work hours are limited. This can make it harder to connect quickly when we have questions or need clarification. Review collected by and hosted on G2.com.

What I like most about Sovos is that it turns tax compliance from a burden into a driver of business growth. Its global platform is so powerful that it automatically captures every tax obligation across more than 150 countries, and its AI features guide teams in real time before mistakes happen. The compliance network is also highly regarded because it processes billions of invoices every year and connects directly with other countries' systems. Beyond just reporting, it checks every moment of a transaction, which greatly reduces audit risk and lets business growth move forward without any obstacles. Review collected by and hosted on G2.com.

Overall this is a very good tool, but its system seemed quite large to me and complexity is also noticeable because for new users it will prove quite complicated at the start. And its prices also feel a bit high for those companies that have limited budget, and besides that, the changes in new laws also take a bit of time to update. Review collected by and hosted on G2.com.

I really like Sovos for its facility to navigate all state health checklists. This feature is really handy because it lets me see updates as they get posted on state websites. Another great thing is the validation checks, which are crucial for ensuring our financial statements are correct and align with corepages. These checks act as a final verification step before filing the statements to NAIC. The initial setup was also very easy, which was a nice surprise. Review collected by and hosted on G2.com.

I have an issue with Sovos related to rounding off. It takes quite a bit of time because it only works with whole numbers instead of numbers with decimals. This could definitely be improved to make things more efficient. Review collected by and hosted on G2.com.