# Autotask vs Rev.io PSA formerly Tigerpaw One Comparison --- ## AI Generated Summary - **G2 reviewers report** that Autotask excels in providing a comprehensive solution for managing MSP operations, integrating ticketing, project management, contracts, billing, time tracking, and reporting into one platform. This centralization helps users avoid the hassle of juggling multiple disconnected systems. - **Users say** that Rev.io PSA formerly Tigerpaw One offers valuable features for maintaining a complete customer database, which is particularly beneficial for archival purposes. However, some users feel that it lacks the depth and integration capabilities found in Autotask, which may limit its effectiveness for more complex operations. - **Reviewers mention** that Autotask's ticket workflow customization is a standout feature, allowing businesses to adapt processes to meet specific customer needs. This flexibility is often highlighted as a key advantage over Rev.io PSA, which may not offer the same level of customization. - **According to verified reviews** , users appreciate the group calendar feature in Rev.io PSA, which aids in scheduling calls with customers and engineers. While this is a useful tool, many users feel that Autotask's overall usability and ease of setup provide a more streamlined experience for daily operations. - **Users highlight** that Autotask's implementation process is quick and intuitive, with many praising the onboarding wizard that helps new users get started efficiently. In contrast, some reviewers of Rev.io PSA have expressed challenges with setup and configuration, indicating a steeper learning curve. - **G2 reviewers indicate** that Autotask consistently receives higher ratings for quality of support, with users noting responsive assistance and effective problem resolution. In comparison, while Rev.io PSA does provide support, users have reported that it may not be as robust or timely, which can impact overall satisfaction. | | Autotask | Rev.io PSA formerly Tigerpaw One | |---|---|---| | **Star Rating** | 4.3 out of 5 | 3.3 out of 5 | | **Total Reviews** | 612 | 41 | | **Largest Market Segment** | Small-Business (69.2% of reviews) | Small-Business (78.0% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### Autotask Pros: - Ease of Use (56 reviews) - Integrations (43 reviews) Cons: - Complex Usability (24 reviews) - Learning Curve (18 reviews) ### Rev.io PSA formerly Tigerpaw One Pros: - Easy Tracking (1 reviews) - Integration (1 reviews) Cons: - Expensive (1 reviews) --- ## Ratings Comparison | Rating | Autotask | Rev.io PSA formerly Tigerpaw One | |---|---|---| | **Meets Requirements** | 8.5 (486 reviews) | 7.1 (38 reviews) | | **Ease of Use** | 7.9 (548 reviews) | 6.1 (38 reviews) | | **Ease of Setup** | 7.3 (433 reviews) | 5.5 (16 reviews) | | **Ease of Admin** | 7.6 (280 reviews) | 6.7 (16 reviews) | | **Quality of Support** | 8.2 (453 reviews) | 6.9 (36 reviews) | | **Has the product been a good partner in doing business?** | 8.4 (271 reviews) | 7.2 (16 reviews) | | **Product Direction (% positive)** | 8.3 (480 reviews) | 5.0 (37 reviews) | --- ## Pricing ### Autotask #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Rev.io PSA formerly Tigerpaw One #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Help Desk | Product | Score | Reviews | |---|---|---| | **Autotask** | N/A | N/A | | **Rev.io PSA formerly Tigerpaw One** | N/A | N/A | #### Ticket and Case Management | Feature | Autotask | Rev.io PSA formerly Tigerpaw One | |---|---|---| | **Ticket creation user experience** | Not enough data | Not enough data | | **Ticket response user experience** | Not enough data | Not enough data | | **Workflow** | Not enough data | Not enough data | | **Response Automation** | Not enough data | Not enough data | | **SLA Management** | Not enough data | Not enough data | | **Attachments/Screencasts** | Not enough data | Not enough data | | **Ticket Collaboration** | Not enough data | Not enough data | | **Customer and Contacts Database** | Not enough data | Not enough data | #### Generative AI | Feature | Autotask | Rev.io PSA formerly Tigerpaw One | |---|---|---| | **AI Text Generation** | Not enough data | Feature Not Available | | **AI Text Summarization** | Not enough data | Feature Not Available | #### Agentic AI - Help Desk | Feature | Autotask | Rev.io PSA formerly Tigerpaw One | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Communication Channels | Feature | Autotask | Rev.io PSA formerly Tigerpaw One | |---|---|---| | **Customer Portal** | Not enough data | Not enough data | | **Email to Case** | Not enough data | Not enough data | | **Chat/Live Support** | Not enough data | Not enough data | | **Social Integration** | Not enough data | Feature Not Available | | **Voice** | Not enough data | Not enough data | #### Platform | Feature | Autotask | Rev.io PSA formerly Tigerpaw One | |---|---|---| | **Mobile User Support** | Not enough data | Not enough data | | **Customization ** | Not enough data | Not enough data | | **User, Role, and Access Management** | Not enough data | Not enough data | | **Integration** | Not enough data | Not enough data | | **Reporting** | Not enough data | Not enough data | | **Dashboards** | Not enough data | Not enough data | ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **Autotask** | 7.5/10 | 215 | | **Rev.io PSA formerly Tigerpaw One** | N/A | N/A | #### Administration | Feature | Autotask | Rev.io PSA formerly Tigerpaw One | |---|---|---| | **Change Management** | 8.0 (179 reviews) | Not enough data | | **Asset Management** | 7.9 (182 reviews) | Not enough data | | **Reports & Analytics** | 8.0 (193 reviews) | Not enough data | #### Service Desk | Feature | Autotask | Rev.io PSA formerly Tigerpaw One | |---|---|---| | **Help Desk** | 9.0 (189 reviews) | Not enough data | | **Incident Reports** | 8.4 (182 reviews) | Not enough data | | **Process Workflow** | 8.3 (190 reviews) | Not enough data | #### Management | Feature | Autotask | Rev.io PSA formerly Tigerpaw One | |---|---|---| | **Reporting** | 8.2 (189 reviews) | Not enough data | | **Administration Console** | 8.2 (184 reviews) | Not enough data | | **Access Management** | 8.3 (181 reviews) | Not enough data | | **Asset Management** | 7.9 (178 reviews) | Not enough data | | **Policy Dictation** | 7.5 (171 reviews) | Not enough data | #### Functionality | Feature | Autotask | Rev.io PSA formerly Tigerpaw One | |---|---|---| | **Ticketing System** | 9.2 (193 reviews) | Not enough data | | **Performance Logging** | 8.3 (178 reviews) | Not enough data | | **Alerting** | 8.5 (181 reviews) | Not enough data | | **Automation** | 8.3 (188 reviews) | Not enough data | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | Autotask | Rev.io PSA formerly Tigerpaw One | |---|---|---| | **Autonomous Task Execution** | 5.1 (13 reviews) | Not enough data | | **Multi-step Planning** | 5.3 (12 reviews) | Not enough data | | **Cross-system Integration** | 7.1 (16 reviews) | Not enough data | | **Adaptive Learning** | 5.9 (11 reviews) | Not enough data | | **Natural Language Interaction** | 6.1 (11 reviews) | Not enough data | | **Proactive Assistance** | 5.3 (11 reviews) | Not enough data | | **Decision Making** | 6.2 (11 reviews) | Not enough data | ### Professional Services Automation | Product | Score | Reviews | |---|---|---| | **Autotask** | 6.8/10 | 239 | | **Rev.io PSA formerly Tigerpaw One** | N/A | N/A | #### Customer Management | Feature | Autotask | Rev.io PSA formerly Tigerpaw One | |---|---|---| | **Customer Profiles** | 8.0 (187 reviews) ✓ Verified | Not enough data | | **Sales** | 7.2 (179 reviews) ✓ Verified | Not enough data | | **Marketing** | 6.1 (173 reviews) ✓ Verified | Not enough data | | **Client Portal** | 7.2 (182 reviews) ✓ Verified | Not enough data | #### Project Management | Feature | Autotask | Rev.io PSA formerly Tigerpaw One | |---|---|---| | **Project Planning** | 6.9 (184 reviews) | Not enough data | | **Project Tracking** | 7.1 (186 reviews) ✓ Verified | Not enough data | | **Resource Definition** | 7.3 (173 reviews) ✓ Verified | Not enough data | | **Resource Management** | 7.6 (178 reviews) ✓ Verified | Not enough data | #### Accounting | Feature | Autotask | Rev.io PSA formerly Tigerpaw One | |---|---|---| | **Revenue Recognition** | 7.2 (173 reviews) | Not enough data | | **Invoice Management** | 7.4 (180 reviews) ✓ Verified | Not enough data | | **Payments** | 6.4 (166 reviews) | Not enough data | | **Project Accounting** | 6.8 (170 reviews) | Not enough data | | **Budget Tracking** | 6.5 (167 reviews) ✓ Verified | Not enough data | #### Portfolio Management | Feature | Autotask | Rev.io PSA formerly Tigerpaw One | |---|---|---| | **Portfolio Definition** | 6.7 (167 reviews) | Not enough data | | **Portfolio Performance** | 6.7 (166 reviews) | Not enough data | | **Risk** | 6.6 (163 reviews) | Not enough data | | **Portfolio Mix** | 6.6 (162 reviews) | Not enough data | #### Analytics | Feature | Autotask | Rev.io PSA formerly Tigerpaw One | |---|---|---| | **Forecasting** | 6.7 (166 reviews) ✓ Verified | Not enough data | | **Reporting** | 7.5 (185 reviews) ✓ Verified | Not enough data | | **KPIs** | 7.4 (167 reviews) ✓ Verified | Not enough data | #### Administration | Feature | Autotask | Rev.io PSA formerly Tigerpaw One | |---|---|---| | **Standard Integrations** | 7.9 (196 reviews) ✓ Verified | Not enough data | | **Workflow** | 8.2 (186 reviews) ✓ Verified | Not enough data | | **Access Management** | 8.0 (175 reviews) ✓ Verified | Not enough data | #### Platform | Feature | Autotask | Rev.io PSA formerly Tigerpaw One | |---|---|---| | **APIs** | 8.3 (177 reviews) ✓ Verified | Not enough data | | **Internationalization** | 7.4 (159 reviews) ✓ Verified | Not enough data | | **Performance and Reliability** | 8.4 (189 reviews) ✓ Verified | Not enough data | | **Mobile** | 6.4 (164 reviews) ✓ Verified | Not enough data | | **Offline Access** | 4.7 (160 reviews) ✓ Verified | Not enough data | #### Generative AI | Feature | Autotask | Rev.io PSA formerly Tigerpaw One | |---|---|---| | **AI Text Generation** | 5.8 (89 reviews) | Feature Not Available | | **AI Text Summarization** | 6.1 (88 reviews) | Feature Not Available | #### Artificial Intelligence - Professional Services Automation | Feature | Autotask | Rev.io PSA formerly Tigerpaw One | |---|---|---| | **Predictive Forecasting** | 5.2 (33 reviews) | Not enough data | | **Smart task suggestions** | 4.9 (32 reviews) | Not enough data | | **Automated workflows** | 6.5 (37 reviews) | Not enough data | #### Agentic AI - Professional Services Automation | Feature | Autotask | Rev.io PSA formerly Tigerpaw One | |---|---|---| | **Adaptive Learning** | 5.5 (33 reviews) | Not enough data | | **Proactive Assistance** | 5.4 (34 reviews) | Not enough data | ### Work Management | Product | Score | Reviews | |---|---|---| | **Autotask** | N/A | N/A | | **Rev.io PSA formerly Tigerpaw One** | N/A | N/A | #### Automation | Feature | Autotask | Rev.io PSA formerly Tigerpaw One | |---|---|---| | **Workflows** | Not enough data | Not enough data | | **Customization** | Not enough data | Not enough data | | **Data repository** | Not enough data | Not enough data | #### Administration | Feature | Autotask | Rev.io PSA formerly Tigerpaw One | |---|---|---| | **Permissions** | Not enough data | Not enough data | | **Procedures** | Not enough data | Not enough data | | **Remote Work** | Not enough data | Not enough data | #### Project management | Feature | Autotask | Rev.io PSA formerly Tigerpaw One | |---|---|---| | **Task Prioritization** | Not enough data | Not enough data | | **Dependencies** | Not enough data | Not enough data | | **Planning** | Not enough data | Not enough data | | **Views** | Not enough data | Not enough data | | **Scheduling** | Not enough data | Not enough data | | **Critical Path** | Not enough data | Not enough data | | **Dashboards** | Not enough data | Not enough data | #### Workload | Feature | Autotask | Rev.io PSA formerly Tigerpaw One | |---|---|---| | **Resource Allocation** | Not enough data | Not enough data | | **Workspace** | Not enough data | Not enough data | | **Configuration** | Not enough data | Not enough data | | **Insights** | Not enough data | Not enough data | #### Communication & Collaboration | Feature | Autotask | Rev.io PSA formerly Tigerpaw One | |---|---|---| | **Communication Channels** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Collaboration** | Not enough data | Not enough data | #### Cost Management | Feature | Autotask | Rev.io PSA formerly Tigerpaw One | |---|---|---| | **Project Budgeting** | Not enough data | Not enough data | | **Time & Expense** | Not enough data | Not enough data | | **Profitability** | Not enough data | Not enough data | #### Integration | Feature | Autotask | Rev.io PSA formerly Tigerpaw One | |---|---|---| | **Front Office** | Not enough data | Not enough data | | **Back Office** | Not enough data | Not enough data | | **External data** | Not enough data | Not enough data | #### Generative AI | Feature | Autotask | Rev.io PSA formerly Tigerpaw One | |---|---|---| | **AI Text Generation** | Not enough data | Feature Not Available | | **AI Text Summarization** | Not enough data | Feature Not Available | #### Agentic AI - Work Management | Feature | Autotask | Rev.io PSA formerly Tigerpaw One | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **Autotask** | 6.7/10 | 270 | | **Rev.io PSA formerly Tigerpaw One** | N/A | N/A | #### Incident Management | Feature | Autotask | Rev.io PSA formerly Tigerpaw One | |---|---|---| | **Automate Ticket Routing** | 8.1 (240 reviews) | Not enough data | | **Ticket Prioritization** | 8.4 (239 reviews) | Not enough data | | **Ticket Notifications** | 8.4 (242 reviews) | Not enough data | | **Knowledge Base** | 7.0 (232 reviews) | Not enough data | | **Knowledge Base/Ticket Integration** | 7.2 (231 reviews) | Not enough data | #### Reporting | Feature | Autotask | Rev.io PSA formerly Tigerpaw One | |---|---|---| | **Dashboards** | 8.7 (245 reviews) | Not enough data | | **Time Tracking** | 8.9 (250 reviews) | Not enough data | | **Surveys** | 7.4 (227 reviews) | Not enough data | #### Access & Usability | Feature | Autotask | Rev.io PSA formerly Tigerpaw One | |---|---|---| | **Mobile** | 6.1 (231 reviews) | Not enough data | | **Self Service** | 7.9 (231 reviews) | Not enough data | | **Active Directory** | 7.2 (224 reviews) | Not enough data | | **Multi-Channel Access** | 7.5 (228 reviews) | Not enough data | #### Agentic AI - Service Desk | Feature | Autotask | Rev.io PSA formerly Tigerpaw One | |---|---|---| | **Autonomous Task Execution** | 5.4 (16 reviews) | Not enough data | | **Multi-step Planning** | 5.3 (15 reviews) | Not enough data | | **Cross-system Integration** | 6.2 (19 reviews) | Not enough data | | **Adaptive Learning** | 4.4 (15 reviews) | Not enough data | | **Natural Language Interaction** | 3.9 (15 reviews) | Not enough data | | **Proactive Assistance** | 4.3 (15 reviews) | Not enough data | | **Decision Making** | 5.0 (15 reviews) | Not enough data | --- ## Categories **Shared Categories (1):** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation) **Unique to Autotask (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk) **Unique to Rev.io PSA formerly Tigerpaw One (2):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Work Management Software](https://www.g2.com/categories/work-management) --- ## Reviewer Demographics ### By Company Size | Segment | Autotask | Rev.io PSA formerly Tigerpaw One | |---|---|---| | **Small-Business** | 69.2% | 78.0% | | **Mid-Market** | 27.8% | 14.6% | | **Enterprise** | 3.0% | 7.3% | ### By Industry #### Autotask - **Information Technology and Services:** 52.2% - **Computer & Network Security:** 17.6% - **Computer Software:** 5.9% - **Computer Networking:** 3.3% - **Consulting:** 2.4% - **Telecommunications:** 2.1% - **Information Services:** 2.1% - **Manufacturing:** 0.9% - **Hospital & Health Care:** 0.9% - **Marketing and Advertising:** 0.9% - **Other:** 11.7% #### Rev.io PSA formerly Tigerpaw One - **Telecommunications:** 39.0% - **Information Technology and Services:** 29.3% - **Construction:** 4.9% - **Computer Software:** 4.9% - **Security and Investigations:** 2.4% - **Retail:** 2.4% - **Military:** 2.4% - **Fund-Raising:** 2.4% - **Defense & Space:** 2.4% - **Consumer Electronics:** 2.4% - **Other:** 7.3% --- ## Alternatives ### Alternatives to Autotask - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (582 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1204 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1881 reviews) - [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (673 reviews) - [Accelo](https://www.g2.com/products/accelo/reviews) — 4.3/5 stars (683 reviews) - [SuiteProjects Pro](https://www.g2.com/products/suiteprojects-pro/reviews) — 3.7/5 stars (231 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (987 reviews) - [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) — 4.2/5 stars (1512 reviews) - [Deltek Replicon Time](https://www.g2.com/products/deltek-replicon-time/reviews) — 4.3/5 stars (793 reviews) ### Alternatives to Rev.io PSA formerly Tigerpaw One - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (582 reviews) - [Accelo](https://www.g2.com/products/accelo/reviews) — 4.3/5 stars (683 reviews) - [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) — 4.3/5 stars (415 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6989 reviews) - [BigTime](https://www.g2.com/products/bigtime/reviews) — 4.5/5 stars (1735 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (502 reviews) - [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (368 reviews) - [Scoro](https://www.g2.com/products/scoro/reviews) — 4.5/5 stars (496 reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12921 reviews) - [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) — 4.2/5 stars (1512 reviews) --- ## Top Discussions ### Autotask - Title: [What is Autotask Professional Services Automation (PSA) used for?](https://www.g2.com/discussions/what-is-autotask-professional-services-automation-psa-used-for) — 2 comments, 1 upvote > **Top comment:** "A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts..." ### Rev.io PSA formerly Tigerpaw One No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/autotask-vs-rev-io-psa-formerly-tigerpaw-one)