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Compare Ascendr and ClientSuccess 
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At a Glance
Market Segments
Small-Business (70.0% of reviews)
Mid-Market (56.1% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Ascendr
Star Rating
(11)4.8 out of 5
Market Segments
Small-Business (70.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AscendrClientSuccess
Star Rating
(422)4.4 out of 5
Market Segments
Mid-Market (56.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about ClientSuccessSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ClientSuccess has a solid overall rating of 4.4, but Ascendr shines with a higher score of 4.8, indicating a more favorable reception among users.
- Reviewers mention that ClientSuccess primarily serves the Mid-Market segment (56.1% of reviews), while Ascendr is favored by Small-Business users (66.7% of reviews), suggesting that Ascendr may be better tailored for smaller organizations.
- Users on G2 highlight that ClientSuccess has a higher entry-level price with "Contact Us" for pricing details, whereas Ascendr offers more transparent pricing options, making it easier for small businesses to budget.
- Reviewers say that while ClientSuccess has a total of 418 reviews, Ascendr's limited 9 reviews may indicate a newer product or a smaller user base, which could affect the reliability of user feedback.
- Users report that Ascendr excels in meeting requirements with a score of 9.7 compared to ClientSuccess's 8.3, suggesting that Ascendr may offer more features that align closely with user needs, such as its intuitive dashboard and customizable reporting tools.
- G2 users mention that the quality of support for Ascendr is rated a perfect 10.0, while ClientSuccess scores 8.8, indicating that users may find Ascendr's customer service more responsive and effective, particularly in onboarding and troubleshooting.
Pricing
Entry-Level Pricing
Ascendr
No pricing availableClientSuccess
ClientSuccess
Contact Us
- Customer Success Management Software
- Customer Journey Mapping
- Forecasting SaaS Renewal
Free Trial
Ascendr
Free Trial is available
ClientSuccess
No trial information availableRatings
Meets Requirements
9.3
7
8.3
316
Ease of Use
9.0
10
8.9
319
Ease of Setup
9.4
9
8.4
150
Ease of Admin
9.7
5
8.9
156
Quality of Support
10.0
7
8.8
286
Has the product been a good partner in doing business?
10.0
5
9.4
154
Product Direction (% positive)
10.0
8
8.5
294
Features by Category
Customer Information
Not enough data
8.5
238
|
Verified
Not enough data
8.6
240
|
Verified
Not enough data
8.5
238
|
Verified
Not enough data
7.8
183
Not enough data
8.3
204
|
Verified
Not enough data
7.9
187
|
Verified
Not enough data
7.4
124
|
Verified
Predictions
Not enough data
8.1
194
|
Verified
Not enough data
7.2
146
|
Verified
Not enough data
7.3
139
|
Verified
Not enough data
6.1
96
|
Verified
Platform
Not enough data
7.6
223
|
Verified
Not enough data
7.5
204
|
Verified
Not enough data
7.7
195
|
Verified
Not enough data
8.0
189
|
Verified
Not enough data
7.8
207
|
Verified
Not enough data
7.6
216
|
Verified
Not enough data
8.1
205
|
Verified
Not enough data
8.6
174
|
Verified
Not enough data
8.3
226
|
Verified
Not enough data
8.7
220
|
Verified
Generative AI
Not enough data
6.3
8
Not enough data
6.3
8
Agentic AI - Customer Success
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Billing and Payments
Not enough data
7.2
17
Not enough data
7.1
18
Not enough data
7.1
18
Revenue Recognition
Not enough data
7.5
24
Not enough data
7.4
18
Not enough data
7.5
21
Revenue Optimization
Not enough data
8.5
30
Not enough data
7.6
21
Not enough data
8.0
31
Not enough data
8.2
27
Sales Team
Not enough data
8.0
15
Not enough data
7.8
17
Not enough data
8.3
20
Intelligence
Not enough data
8.1
18
Not enough data
7.4
17
Not enough data
7.9
17
Mapping
Not enough data
7.3
14
Not enough data
8.1
24
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Management
9.7
5
Not enough data
9.3
5
Not enough data
5.7
5
Not enough data
9.7
5
Not enough data
Project Management
9.7
5
Not enough data
10.0
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
Accounting
6.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Portfolio Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Onboarding Setup
Not enough data
8.2
53
Not enough data
8.3
51
Not enough data
8.4
56
Project Tracking
Not enough data
8.0
51
Not enough data
8.2
45
Not enough data
8.3
44
Not enough data
8.0
58
Not enough data
8.2
48
Customer Engagement
Not enough data
7.8
43
Not enough data
8.1
54
Not enough data
7.0
32
Not enough data
8.0
49
Not enough data
7.6
41
Categories
Categories
Shared Categories
Ascendr and ClientSuccess are categorized as Client Onboarding
Unique Categories
Ascendr is categorized as Professional Services Automation
ClientSuccess is categorized as Customer Success, Subscription Revenue Management, and Customer Revenue Optimization
Reviews
Reviewers' Company Size
Ascendr
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ClientSuccess
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
60.0%
Consulting
20.0%
Marketing and Advertising
10.0%
Computer & Network Security
10.0%
‐
Other
0.0%
Computer Software
37.3%
Information Technology and Services
16.6%
Marketing and Advertising
8.7%
Internet
3.9%
Computer & Network Security
3.9%
Other
29.6%
Discussions
Ascendr has no discussions with answers
Is there a way to mass upload Zendesk Company IDs so we don't have to manual input them in each client in CS?
5 Comments
JW
Yes. The ClientSuccess Support team is amazingly helpful and can upload those changes for you. Read more
Is there a way view clients that I am a CSM #2 on within my client list?
3 Comments
JW
Yes. You can add a custom field that identifies the 2nd CSM and then pull a list by that custom field.Read more
Does ClientSuccess support B2C subscription companies?
2 Comments
BF
You can leverage multiple customer types within ClientSuccess (CS). While it was not designed for B2C, you can definitely use CS to manage your B2C...Read more
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