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At a Glance
Market Segments
Small-Business (62.4% of reviews)
Mid-Market (63.4% of reviews)
Entry-Level Pricing
Contact Us Per Month
No pricing available
Amplitude Guides & Surveys
Star Rating
(166)4.8 out of 5
Market Segments
Small-Business (62.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Month
Free Trial is available
Browse all 3 pricing plansChurnZero
Star Rating
(1,537)4.7 out of 5
Market Segments
Mid-Market (63.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ChurnZero excels in its Customer Health Scores feature, scoring 8.9, which helps businesses effectively monitor customer engagement and satisfaction. In contrast, Command AI's score of 8.6 in this area indicates it may not provide as robust a solution for tracking customer health.
- Reviewers mention that Command AI shines in Natural Language Understanding (NLU), with a high score of 9.4, making it easier for users to interact with the software through conversational interfaces. ChurnZero, while effective, does not emphasize this feature as strongly, which may limit user experience in automated interactions.
- G2 users highlight that ChurnZero's Quality of Support is exceptional, with a score of 9.6, indicating that users feel well-supported and valued. Conversely, Command AI, while still strong at 9.9, shows that ChurnZero has a slightly more personalized approach to customer service.
- Users on G2 report that Command AI's Behavior-responsive Messaging feature, scoring 9.4, allows for highly personalized customer interactions, which can enhance engagement. ChurnZero's score of 8.7 suggests it may not offer the same level of customization in messaging.
- Reviewers mention that ChurnZero's Playbooks feature, with a score of 8.7, provides a structured approach to customer engagement strategies, which is beneficial for mid-market companies. In contrast, Command AI's playbooks are less emphasized, potentially limiting strategic guidance for users.
- Users say that Command AI's AI Text Generation feature, scoring 9.7, is a standout, allowing for efficient content creation and summarization. ChurnZero, while effective in other areas, does not focus on generative AI capabilities, which may be a drawback for users looking for advanced content automation.
Pricing
Entry-Level Pricing
Amplitude Guides & Surveys
Growth
Contact Us
Per Month
For fast-growing companies. Free trial available.
- Our Full Platform - Nudge and Assist Suite inc. Actions & Pages
- Unlimited Nudges & Checklists
- Copilot & HelpHub
ChurnZero
No pricing availableFree Trial
Amplitude Guides & Surveys
Free Trial is available
ChurnZero
No trial information availableRatings
Meets Requirements
9.3
133
9.0
1,254
Ease of Use
9.2
137
8.5
1,262
Ease of Setup
9.1
82
7.9
580
Ease of Admin
9.4
75
8.5
517
Quality of Support
9.8
128
9.5
1,169
Has the product been a good partner in doing business?
9.6
75
9.6
522
Product Direction (% positive)
9.8
137
9.4
1,190
Features by Category
Customer Information
Not enough data
8.9
1005
|
Verified
Not enough data
9.1
985
|
Verified
Not enough data
8.9
981
|
Verified
Not enough data
8.7
940
|
Verified
Not enough data
9.1
1002
|
Verified
Not enough data
8.7
922
|
Verified
Not enough data
8.5
826
|
Verified
Predictions
Not enough data
8.6
967
|
Verified
Not enough data
7.8
742
|
Verified
Not enough data
8.6
830
|
Verified
Not enough data
7.5
637
|
Verified
Platform
Not enough data
8.6
990
|
Verified
Not enough data
8.5
892
|
Verified
Not enough data
8.5
868
|
Verified
Not enough data
8.7
902
|
Verified
Not enough data
8.9
966
|
Verified
Not enough data
8.6
934
|
Verified
Not enough data
9.0
900
|
Verified
Not enough data
9.1
837
|
Verified
Not enough data
9.2
959
|
Verified
Not enough data
9.1
916
|
Verified
Generative AI
Not enough data
7.7
308
Not enough data
7.8
307
Agentic AI - Customer Success
Not enough data
7.5
64
Not enough data
7.5
63
Not enough data
7.5
64
Not enough data
7.2
63
Not enough data
7.2
63
User Analysis
8.9
79
8.9
125
8.6
86
8.9
133
User Support
8.7
76
9.2
138
8.3
60
7.9
71
9.0
77
8.7
98
Walkthrough Type
8.9
70
8.1
91
9.1
78
8.2
85
Platform Basics - Digital Adoption Platform
7.9
8
9.3
9
7.4
9
9.0
10
Analytics - Digital Adoption Platform
8.7
10
9.8
8
Functions - Digital Adoption Platform
7.2
9
9.8
8
7.6
9
10.0
7
Agentic AI - Digital Adoption Platform
7.0
5
Not enough data
Sales Team
Not enough data
8.2
83
Not enough data
8.4
82
Not enough data
8.8
98
Intelligence
Not enough data
8.3
92
Not enough data
7.5
85
Not enough data
8.1
83
Mapping
Not enough data
8.0
81
Not enough data
8.3
86
Agentic AI - Customer Revenue Optimization
Not enough data
7.9
11
Not enough data
7.8
12
Not enough data
7.6
12
Not enough data
7.4
12
Not enough data
7.8
12
Not enough data
8.0
11
Platform Basics
Not enough data
8.4
159
Not enough data
8.5
162
Not enough data
8.6
147
Not enough data
8.3
140
Not enough data
8.5
153
Agentic AI - Customer Journey Mapping
Not enough data
7.0
23
Platform Basics
Not enough data
8.6
181
Not enough data
8.7
188
Platform Data
Not enough data
8.6
190
Not enough data
8.5
181
Not enough data
9.0
200
Not enough data
8.6
182
Platform Additional Functionality
Not enough data
8.6
180
Not enough data
8.6
190
Not enough data
8.9
186
Agentic AI - Customer Journey Analytics
Not enough data
7.8
20
Not enough data
7.9
20
Not enough data
7.8
20
Not enough data
7.6
20
Analytics
Not enough data
8.8
212
Not enough data
8.7
192
Not enough data
8.4
154
Not enough data
7.5
127
Customization
Not enough data
8.4
155
Not enough data
7.6
115
Not enough data
8.1
114
Not enough data
8.1
121
Generative AI
Not enough data
8.0
92
Not enough data
8.1
91
Agentic AI - Experience Management
Not enough data
6.8
11
Not enough data
6.7
11
Not enough data
5.9
11
Not enough data
6.7
11
Responses
9.4
13
Not enough data
9.4
12
Not enough data
9.4
12
Not enough data
8.9
12
Not enough data
9.3
12
Not enough data
Platform
8.3
10
Not enough data
9.3
12
Not enough data
9.9
12
Not enough data
9.3
12
Not enough data
8.6
11
Not enough data
9.7
11
Not enough data
9.0
10
Not enough data
Generative AI
9.7
10
Not enough data
9.3
10
Not enough data
Onboarding Setup
Not enough data
8.9
304
Not enough data
8.6
292
Not enough data
8.6
272
Project Tracking
Not enough data
8.8
279
Not enough data
8.6
266
Not enough data
8.5
262
Not enough data
8.8
308
Not enough data
8.7
269
Customer Engagement
Not enough data
8.4
261
Not enough data
8.8
283
Not enough data
8.2
242
Not enough data
8.8
279
Not enough data
8.6
269
Categories
Categories
Shared Categories
Amplitude Guides & Surveys and ChurnZero are categorized as Digital Adoption Platform
Unique Categories
Amplitude Guides & Surveys is categorized as Chatbots
ChurnZero is categorized as Client Onboarding, Experience Management, Customer Revenue Optimization, Customer Success, Customer Journey Analytics, and Customer Journey Mapping
Reviews
Reviewers' Company Size
Amplitude Guides & Surveys
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
44.9%
Information Technology and Services
19.0%
Marketing and Advertising
5.1%
Financial Services
4.4%
Internet
3.8%
Other
22.8%
Computer Software
37.0%
Information Technology and Services
16.3%
Marketing and Advertising
4.9%
Computer & Network Security
3.7%
Financial Services
2.2%
Other
35.8%
Discussions
Amplitude Guides & Surveys has no discussions with answers
Does ChurnZero have a Customer Success blog?
2 Comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 Comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 Comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
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