Compare Amazon Connect and Webex Contact Center 
Featured Products
At a Glance
Market Segments
Mid-Market (50.8% of reviews)
Mid-Market (39.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Amazon Connect
Star Rating
(74)4.4 out of 5
Market Segments
Mid-Market (50.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Amazon ConnectWebex Contact Center
Star Rating
(163)4.4 out of 5
Market Segments
Mid-Market (39.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Webex Contact CenterAmazon Connect vs Webex Contact Center
When assessing the two solutions, reviewers found Amazon Connect easier to use, set up, and administer. Reviewers also preferred doing business with Amazon Connect overall.
- Reviewers felt that Amazon Connect meets the needs of their business better than Webex Contact Center.
- When comparing quality of ongoing product support, reviewers felt that Webex Contact Center is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Webex Contact Center over Amazon Connect.
Pricing
Entry-Level Pricing
Amazon Connect
No pricing availableWebex Contact Center
No pricing availableFree Trial
Amazon Connect
Free Trial is available
Webex Contact Center
No trial information availableRatings
Meets Requirements
9.2
55
9.1
139
Ease of Use
9.3
56
9.0
139
Ease of Setup
9.2
28
8.4
50
Ease of Admin
9.2
16
8.2
37
Quality of Support
8.9
44
9.0
132
Has the product been a good partner in doing business?
9.0
15
8.8
36
Product Direction (% positive)
8.1
50
9.2
138
Features by Category
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.4
26
|
Verified
9.1
70
8.5
19
8.8
69
9.5
19
|
Verified
8.9
71
Feature Not Available
8.6
69
8.8
20
8.6
69
Generative AI
8.3
6
8.9
53
Functions
9.1
38
|
Verified
9.0
94
9.1
38
|
Verified
9.0
96
8.9
34
|
Verified
9.1
85
8.7
21
|
Verified
8.4
70
9.1
22
8.8
70
8.9
19
8.8
69
9.6
19
|
Verified
9.0
72
8.9
20
|
Verified
8.8
71
Agentic AI - Contact Center
Not enough data
9.1
11
9.2
6
8.8
10
Not enough data
8.3
11
Not enough data
8.8
11
Administrative
9.0
32
8.9
87
9.3
28
|
Verified
9.1
91
9.0
35
|
Verified
8.8
92
9.4
21
8.7
70
9.4
16
8.7
69
Workforce Management
Not enough data
Not enough data
Not enough data
6.3
5
Not enough data
6.3
5
Not enough data
6.3
5
Not enough data
6.7
5
Administration
Not enough data
6.3
5
Not enough data
6.0
5
Not enough data
7.7
5
Not enough data
6.7
5
Not enough data
6.7
5
Platform
Not enough data
8.9
50
Not enough data
8.4
50
Not enough data
8.8
51
Not enough data
8.8
50
Not enough data
9.2
49
Not enough data
8.8
48
Not enough data
8.8
48
Generative AI
Not enough data
9.0
38
Workforce Management
Not enough data
8.9
50
Not enough data
8.9
49
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.8
49
Not enough data
8.6
50
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
8.1
6
Not enough data
8.6
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
6.0
5
Internal Use
Not enough data
8.3
9
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.7
5
Not enough data
7.5
6
Not enough data
8.3
6
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Self-Service Platform
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
7.7
5
Not enough data
8.1
6
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Amazon Connect and Webex Contact Center are categorized as Contact Center, Customer Service Automation, Contact Center Workforce, and Call Center Infrastructure (CCI)
Unique Categories
Amazon Connect is categorized as Speech Analytics and Contact Center Quality Assurance
Webex Contact Center is categorized as Live Chat and Customer Self-Service
Reviews
Reviewers' Company Size
Amazon Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Webex Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
17.5%
Information Technology and Services
12.7%
Financial Services
9.5%
Insurance
7.9%
Banking
6.3%
Other
46.0%
Consumer Services
21.6%
Information Technology and Services
20.9%
Telecommunications
8.5%
Banking
3.9%
Higher Education
3.9%
Other
41.2%
Alternatives
Discussions
What is Amazon Connect?
3 Comments
XL
Call center which stores the data on cloud.Read more
What is Amazon Connect used for?
1 Comment
UT
To establish a cloud based contact center with low cost and with scalable resourceRead more
when i merge a call and hang up does it hang up on everyone? how do i just transfer my call instead of merging it and then hanging up?
1 Comment
YB
You can merge the calls together, then you are able to disconnect and they will still be on with each otherRead more
What improvements would you recommend for Webex Contact Center to better meet your customer service needs?
1 Comment
DP
AI-based summarization is the best feature. Read more
What is Webex contact Centre?
1 Comment
TW
Cisco has brought all of the best portions of Call Center Performance, data, omnichannel and WFO to their cloud suite. Many of the Cloud Market leaders have...Read more
Webex Contact Center has no more discussions with answers
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