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Compare Aisera and Forethought 
Featured Products
At a Glance
Market Segments
Enterprise (68.7% of reviews)
Mid-Market (64.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Aisera
Star Rating
(147)4.4 out of 5
Market Segments
Enterprise (68.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AiseraForethought
Star Rating
(165)4.3 out of 5
Market Segments
Mid-Market (64.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ForethoughtSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Forethought excels in providing a seamless integration experience, particularly with Salesforce, which users appreciate for enhancing their end-user experience. One user noted, "Love how it seamlessly integrates within our Salesforce Org and provides a better end-user experience over Einstein." This suggests that Forethought may be a better fit for teams already using Salesforce.
- Users say Aisera stands out for its robust automation capabilities, with many highlighting how it effectively automates repetitive tasks. One reviewer mentioned, "What I like most with Aisera are the automation capabilities - the tool comes with advanced AI features and has automated most our manual/repetitive business processes." This indicates that Aisera could be more beneficial for organizations looking to streamline operations.
- According to verified reviews, Forethought has a higher overall satisfaction score, reflecting a more favorable user experience. Users have praised its intuitive dashboard and the team's responsiveness to feedback, stating, "I really appreciate Forethought’s intuitive dashboard and the team’s willingness to listen to feedback and implement the best possible solutions."
- Reviewers mention that Aisera's advanced AI features significantly enhance the automation of customer service tasks, making it a strong contender for businesses focused on improving efficiency. One user noted, "Aisera has been awesome when it comes to transforming our work experience thanks to its amazing AI features," highlighting its effectiveness in automating routine processes.
- Users report that while both products offer quality support, Forethought has received slightly higher ratings for its partnership approach, with one user stating, "It was really easy to quantify the impact and ROI." This suggests that Forethought may provide a more collaborative experience for businesses looking to measure success.
- G2 reviewers indicate that Aisera has a slight edge in customization options, with users appreciating its flexibility. A reviewer mentioned, "From ease of customization to using Aisera, everything is in place," which may appeal to organizations that require tailored solutions for their specific needs.
Pricing
Entry-Level Pricing
Aisera
No pricing availableForethought
No pricing availableFree Trial
Aisera
No trial information availableForethought
Free Trial is available
Ratings
Meets Requirements
8.5
117
8.2
116
Ease of Use
8.4
121
8.3
120
Ease of Setup
8.0
91
7.7
72
Ease of Admin
8.1
90
7.9
70
Quality of Support
8.9
117
8.9
109
Has the product been a good partner in doing business?
8.9
89
9.1
70
Product Direction (% positive)
9.2
116
9.3
106
Features by Category
Administration
7.8
12
Not enough data
8.1
12
Not enough data
8.5
19
Not enough data
Service Desk
8.8
18
Not enough data
8.4
17
Not enough data
8.3
18
Not enough data
Management
8.4
19
Not enough data
8.8
20
Not enough data
8.6
16
Not enough data
7.9
13
Not enough data
7.7
13
Not enough data
Functionality
8.8
18
Not enough data
7.9
18
Not enough data
7.2
15
Not enough data
8.3
17
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
7.6
7
Not enough data
6.7
7
Not enough data
6.1
6
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
6.1
6
Not enough data
8.3
6
Not enough data
7.2
6
Not enough data
7.3
5
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
10.0
5
Generative AI
Not enough data
Not enough data
Functionality
8.8
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
Issue Resolution
8.8
7
Not enough data
8.8
7
Not enough data
9.5
7
Not enough data
Management
9.8
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
Generative AI
8.9
6
Not enough data
9.4
6
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compatibility
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI powered search - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compatibility - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.3
33
8.0
33
8.3
31
9.1
27
8.1
33
8.6
30
Automation - AI Agents
Not enough data
8.7
5
Not enough data
8.3
6
Not enough data
7.3
5
Not enough data
8.0
5
Not enough data
8.3
5
Platform
8.5
30
9.0
27
8.6
32
8.9
32
8.4
28
9.0
20
Autonomy - AI Agents
Not enough data
7.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Generative AI
Feature Not Available
9.8
8
Feature Not Available
9.4
8
Responses
Not enough data
8.5
51
Not enough data
8.2
49
Not enough data
8.8
47
Not enough data
8.1
39
Not enough data
7.4
33
Platform
Not enough data
8.2
38
Not enough data
7.8
46
Not enough data
8.6
44
Not enough data
7.6
45
Not enough data
Feature Not Available
Not enough data
7.7
37
Not enough data
7.5
42
Generative AI
Not enough data
7.2
19
Not enough data
7.8
20
Customer Support
8.7
9
8.2
17
7.8
6
6.6
16
9.0
8
8.9
17
Automation
8.8
7
8.9
18
9.1
9
8.8
18
8.8
8
8.5
18
Artificial Intelligence
8.8
7
9.0
17
8.8
7
8.9
17
8.3
7
8.7
18
Generative AI
8.8
16
7.7
16
Self-Service Experience
8.4
55
7.5
31
8.3
52
8.2
61
Feature Not Available
Feature Not Available
8.2
37
7.8
42
8.6
49
7.9
54
Self-Service Platform
8.6
50
8.4
53
8.4
54
8.4
58
8.0
52
8.6
60
8.5
52
8.1
57
Agentic AI - Customer Self-Service
Not enough data
7.3
8
Not enough data
6.9
7
Not enough data
7.9
8
Not enough data
7.6
9
Not enough data
8.1
9
Not enough data
6.0
8
Not enough data
7.8
9
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational Automation - AI Agents for HR
Not enough data
Not enough data
Not enough data
Not enough data
Task Automation - AI Agents for HR
Not enough data
Not enough data
Predictive Analytics - AI Agents for HR
Not enough data
Not enough data
Compliance & Policy - AI Agents for HR
Not enough data
Not enough data
Multi‑System Integration - AI Agents for HR
Not enough data
Not enough data
Proactive Intervention - AI Agents for HR
Not enough data
Not enough data
Agent Governance - AI Agents for HR
Not enough data
Not enough data
Talent Acquisition & Recruitment - AI Agents for HR
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.5
12
Not enough data
8.3
12
Not enough data
7.9
12
Not enough data
9.3
12
Not enough data
7.8
10
Customer Interaction Automation - AI Customer Support Agents
Not enough data
6.9
9
Not enough data
8.3
9
Not enough data
7.8
9
Not enough data
8.7
10
Automation
Not enough data
8.8
14
Not enough data
8.2
14
Not enough data
6.8
12
Autonomy
Not enough data
8.0
11
Not enough data
7.8
12
Not enough data
8.5
11
Not enough data
8.5
11
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aisera and Forethought are categorized as Customer Service Automation, AI Agents For Business Operations, and Customer Self-Service
Unique Categories
Aisera is categorized as AI Agents for HR, AI Voice Assistants, AI IT Agents, AIOps Platforms, IT Service Management (ITSM) Tools, and Enterprise Search Software
Forethought is categorized as AI Customer Support Agents, Contact Center Knowledge Base, and Chatbots
Reviews
Reviewers' Company Size
Aisera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Forethought
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
21.6%
Computer Software
12.7%
Financial Services
9.0%
Retail
8.2%
Telecommunications
7.5%
Other
41.0%
Computer Software
26.1%
Financial Services
20.6%
Information Technology and Services
15.2%
Consumer Services
3.0%
Consumer Goods
3.0%
Other
32.1%
Alternatives
Discussions
What is Aisera used for?
1 Comment
JO
It leverages artificial intelligence, natural language processing (NLP), and machine learning to provide self-service solutions, streamline workflows, and...Read more
What do you recommend for companies considering Aisera for AI-powered customer support?
1 Comment
AR
Aisera is a strong enterprise-grade option for AI-powered customer support, offering deep integrations, security compliance, and proven ROI, though it...Read more
Aisera has no more discussions with answers
What is Forethought AI used for?
1 Comment
CA
Forethought's strength is in applying AI to an unmanaged support chat bot to quickly resolve common customer issues based on a dataset you provide it such as...Read more
Forethought has no more discussions with answers
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